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nus-cs3281 / 2019

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How to Train Your User #59

Open ChesterSng opened 5 years ago

ChesterSng commented 5 years ago

Punch: You have just created your newest application or pushing out an all-new exciting feature, how will you train your user to use it?

WIIFY: See how interactive product tours help eliminate the problems of more "traditional" methods and get started on your own as well!

Key Points:

  1. User Guides and Video Tutorials does not train your users well
  2. What we can learn from tutorials
  3. How to make your own interactive product tour
  4. Reasons why it will benefit your application
  5. How to get started on your application

Impact: Know: What interactive product tours are Believe: That Interactive product tours can train your users effectively Do: Create an interactive product tour to go along with your new application / feature

https://drive.google.com/file/d/1m8zPmD9FuNRe7r2PcDc82502Dx2gH9s7/view?usp=sharing

ChesterSng commented 5 years ago

New Slides here

Punch: With so many different teams with so many different applications, how can you make your project stand out?

WIIFY: Learn about a technique that can take your application to the next level and at the same time, does not require too much effort.

Key Points:

  1. Basic/Common Techniques do not train users well, they are either too boring or easily outdated
  2. Tutorials can make your application come as a complete package and easy to learn
  3. Interactive Product Tours are generalised versions of tutorials that can be applied to your applications with a few components
  4. It is easy to get started with Interactive Product Tours.

Links to libraries: Shepherd IntroJS