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nuuyoo / google-cast-sdk

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Sometimes the volume on the Chromecast goes to silent, and Chromecast apps have no volume thereafter #639

Closed GoogleCodeExporter closed 8 years ago

GoogleCodeExporter commented 8 years ago 
This is appearing only sometimes. We have been able to reproduce once in our 
office and our user is reporting this is happening quite commonly. 

What steps will reproduce the problem?
1. Open Haystack TV
2. Cast a Video
3. Wait until a regular video starts playing (not an ad)

What is the expected output? What do you see instead?
Expected the volume to work as normal. Instead what we see is the volume 
fluctates and then goes to silent. User is reporting after this happens that no 
other Chromecast apps have volume. User reports that after this happens has to 
restart the Chromecast to get things working again.

What version of the product are you using? On what operating system?
Seen issue on iOS8 and Android Kitkat (4.4). Chromecast Firware Version 38401

Please provide any additional information below.

Original issue reported on code.google.com by ish...@gmail.com on 29 Aug 2015 at 12:25

GoogleCodeExporter commented 8 years ago 
Please instruct the user(s) who are able to see this error to reproduce it, 
then file a feedback report from the Chromecast app. Make sure they prefix the 
report with the title "639 Haystack volume issue" so that we can find it easily.

Original comment by jonathan...@google.com on 31 Aug 2015 at 11:42

GoogleCodeExporter commented 8 years ago 
I have instructed the user to add the prefix.

Original comment by ish...@gmail.com on 3 Sep 2015 at 7:07

GoogleCodeExporter commented 8 years ago 
Has your user submitted the feedback report?

Original comment by jonathan...@google.com on 10 Sep 2015 at 8:50

GoogleCodeExporter commented 8 years ago 
I checked with the user and he emailed saying that he is no longer seeing the 
problem where the audio fluctuates and goes silent. However he is hearing 
'audio pops'. Its possible we can close this issue for now and I will open a 
new issue if we find the audio pops are due to Chromecast issues (could be on 
our side).

Original comment by ish...@gmail.com on 10 Sep 2015 at 8:55

GoogleCodeExporter commented 8 years ago 
Ok, closing this ticket then. Note that you can also visit the Chromecast help 
forum if it seems to be a device issue as opposed to an SDK issue: 
https://productforums.google.com/forum/#!forum/chromecast

Original comment by jonathan...@google.com on 10 Sep 2015 at 9:28

GoogleCodeExporter commented 8 years ago 
Great thank you!

Original comment by ish...@gmail.com on 10 Sep 2015 at 9:34