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nvaccess / nvda

NVDA, the free and open source Screen Reader for Microsoft Windows
https://www.nvaccess.org/
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NVDA crashes everytime Microsoft Take a Test App Launches #15354

Closed testertesting2789 closed 3 weeks ago

testertesting2789 commented 1 year ago

Steps to reproduce:

  1. Start NVDA (any year or version)
  2. Press Windows button and type run then press Enter
  3. Dialog will populate. Now Type in the following "ms-edu-secureassessment:https://wapt.cambiumtdsuat.com/student"
  4. Press Ok. Window will populate with dialog, press Yes.
  5. MSTAT app will populate and NVDA is running,
  6. Observe after a few seconds NVDA crashes. User is unable to start a test.
  7. Restarting NVDA again makes no difference as it keeps crashing

Actual behavior:

NVDA crashes when running MSTAT app

Expected behavior:

NVDA does not crash with MSTAT app

NVDA logs, crash dumps and other attachments:

nvda Log.zip

System configuration

NVDA installed/portable/running from source:

Installed

NVDA version:

2023.1, 2021.3.3; reproducible on any

Windows version:

Windows 10 22H2 Build 19045.2728 Windows 11 22H2 Build 22521.2134

Name and version of other software in use when reproducing the issue:

Microsoft Take a Test App

Other information about your system:

None

Other questions

Does the issue still occur after restarting your computer?

Yes

Have you tried any other versions of NVDA? If so, please report their behaviors.

Yes. Reproducible on all versions tried.

If NVDA add-ons are disabled, is your problem still occurring?

Yes

Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?

Yes

Brian1Gaff commented 1 year ago

So, its an add on then, according to the report. Assumedly you don't know which, yet. Brian

-- @. Sent via blueyonder.(Virgin media) Please address personal E-mail to:- @., putting 'Brian Gaff' in the display name field.

Brian1Gaff commented 1 year ago

PS those logs are from old versions. I see no full log of what addons you have either. That site is also specific on using a private browser, an operating system higher than a certain version of windows 10 as well. I notice a link to a secure browser, is that what you have used,if so what is it?

I know for example that some versions of nvda and Waterfox classic do crash badly sometimes, but the latest beta/rc1 of nvda will allow the browser to crash without going down itself. Brian

-- @. Sent via blueyonder.(Virgin media) Please address personal E-mail to:- @., putting 'Brian Gaff' in the display name field.

testertesting2789 commented 1 year ago

@Brian1Gaff, the application, MsTAT is not an add on but is a EdgeChromium browser that is kind of a secure browser which gets updated from windows. The application also comes updated with Windows Education and Pro Editions. The link to access this type of Secure browser via run is "ms-edu-secureassessment:https://wapt.cambiumtdsuat.com/student"

Two new logs from Win 10 and 11 with NVDA 2023.2 with the issue being reproduced have been attached log nvda.zip

Adriani90 commented 8 months ago

@testertesting2789 are you still having this issue with NVDA 2024.1 Beta 10?

testertesting2789 commented 8 months ago

@Adriani90 yes, the issue still persists with NVDA 2024.1 Beta 10. The application crashes as soon as it starts.

seanbudd commented 6 months ago

To progress this, one should analyse the crash dump and log to get a feel of what is causing the crash. This may be an issue with MS TAT however analysing the crash dump should provide more information.

testertesting2789 commented 3 weeks ago

This issue no longer reproduces itself when testing for us. Able to interact with MSTAT tool when using NVDA, and the tools do not crash.

NVDA: Version 2024.1beta10.(2024.1.0.31202) & 2024.4rc1 (2024.4.0.34248) MS TaT Version: Browser Secure V129 Win 11 Version: 23H2

seanbudd commented 3 weeks ago

Thanks for reporting back @testertesting2789