Moving with braille fails in thunderbird write message window when braille is tethered to review

burmancomp commented 8 months ago

Steps to reproduce:

case 1:

ensure braille is tethered to review
ensure that settings => composition only plain text is in use
ensure that in thunderbird account settings => composition & addressing compose messages in html format is not checked
open write message window
write one or more lines and press enter so that you are on blank line
press braille scroll forward/next line button
press scroll back/previous line button

case 2:

ensure braille is tethered to review
ensure that settings => composition only plain text is in use
ensure that in thunderbird account settings => composition & addressing compose messages in html format is not checked
open write message window
write one or more lines and press enter so that you are on blank line
press up arrow
press braille scroll forward/next line button
Actual behavior:

Case 1: you are still on blank line. Case 2: you are still on last text line.

Expected behavior:

Case 1: you should be on last text line. Case 2: you should be on empty line.

NVDA logs, crash dumps and other attachments:

case1loglines.txt case2loglines.txt

System configuration

NVDA installed/portable/running from source:

running from source

NVDA version:

Windows version:

w10 22h2

Name and version of other software in use when reproducing the issue:

thunderbird 115.8.1 (115.9.0) 64-bit

Other information about your system:

Other questions

Does the issue still occur after restarting your computer?

yes

Have you tried any other versions of NVDA? If so, please report their behaviors.

If NVDA add-ons are disabled, is your problem still occurring?

yes

Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?

irrah68 commented 8 months ago

I tested both cases but everything worked correctly. I tried with latest alpha version and @burmancomp's pr version from another issue. Windows 11 23H2. My Braille display is Braillex EL 80c. TB is 115.8.1.

burmancomp commented 8 months ago

It seems that there is something in my thunderbird profile which causes this issue. I tried with new profile, and issue did not occur.

seanbudd commented 8 months ago

which NVDA version is this occurring in? this was missed in the template. Do you know if this is a regression in 2024.1 or 2024.2?

burmancomp commented 8 months ago

Current source but I feel issue is also for example in 2023.3.4. @irrah68 has w11, and he cannot reproduce this. Maybe this issue apply only to w10?

This comment is also for #16314.

Jykke67 commented 8 months ago

Like @irrah68 I am unable to reproduce this issue in Thunderbird 115.7.0 (64-bit) and Windows Version 23H2.

The braille display is Braille Star 80.

Adriani90 commented 8 months ago

@burmancomp are you running NVDA from source with your PR? Or is a clean version based on current NV Access/Master?

burmancomp commented 8 months ago

@burmancomp are you running NVDA from source with your PR? Or is a clean version based on current NV Access/Master?

I think I have tried both with same result.

seanbudd commented 7 months ago

@burmancomp - can you investigate which config items that cause this? you can do this by comparing the profiles.

When uploading logs, please provide the full log file. When logging at debug level, it includes the config being loaded, which means we can debug what config is causing this.

burmancomp commented 7 months ago

@burmancomp - can you investigate which config items that cause this? you can do this by comparing the profiles.

This should happen with Windows 10 and when using plain text when composing message (see steps to reproduce (comment).

I am unsure what I should do.

nvaccess / nvda