Respondus Lockdown Browser - Backspace / Delete key not working without using 'insert'

dkapustka1 commented 1 week ago

Steps to reproduce:

Turn on NVDA Open Canvas New Quizzes with Respondus Lockdown Browser (version 2.1.2.09) enabled Backspace, delete and arrow keys do not perform any actions unless 'insert' is also pressed

Actual behavior:

Backspace, delete and arrow keys do not perform any actions unless 'insert' is also pressed

Expected behavior:

Backspace to remove text to the right, delete to remove text to the left, arrow keys to move around text

NVDA logs, crash dumps and other attachments:

none required

System configuration

NVDA installed/portable/running from source: installed

NVDA version: 2024.3.1.33894

Windows version: Windows 11 Education (23H2)

Name and version of other software in use when reproducing the issue:

Canvas New Quizzes, Respondus Lockdown Browser, same behaviour in Edge and Chrome

Other information about your system:

Other questions

Does the issue still occur after restarting your computer?

Yes

Have you tried any other versions of NVDA? If so, please report their behaviors.

not applicable

If NVDA add-ons are disabled, is your problem still occurring?

No add-ons enabled

Does the issue still occur after you run the COM Registration Fixing Tool in NVDA's tools menu?

yes

Adriani90 commented 1 week ago

Did you try with Narator? Does the issue persist with it as well?

dkapustka1 commented 1 week ago

Can you clarify what Narator is? I haven't tried using it.

Adriani90 commented 1 week ago

This is the native screen reader in Windows. You can enable it with ctrl+windows+enter. And you quit with capslock key+escape.Von meinem iPhone gesendetAm 07.11.2024 um 23:49 schrieb dkapustka1 @.***>: Can you clarify what Narator is? I haven't tried using it.

—Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you commented.Message ID: @.***>

seanbudd commented 6 days ago

Welcome @dkapustka1 ,

We are unable to process this issue as it stands.

Can you please test and confirm if this is still an issue in 2024.4.1
Please reproduce this issue and provide a log file of the behaviour. Ensure your log level is set to debug in general preferences.
This is very likely a problem with the implementation of the application/website, as a starting point please submit feedback to the authors to let them know about the problem.

Kind Regards, NV Access Software Developers

nvaccess / nvda