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random errors in NVDA #5844

Closed fernando-jose-silva closed 7 years ago

fernando-jose-silva commented 8 years ago

good night, darlings. During use NVDA on several occasions appears a windows error that says something like: error in nvda.exe application, unknown error when reading memory at: During this error can not do anything on the machine, full lock, having to restart. I received this error when typing enter a message in the Inbox in Outlook, and then to open the windows explorer. This error does not occur every time you use the Explorer and Outlook, but is more or less a 2 times a day for computer use. attached a recovered file NVDA log. Thank you very much. nvda-old.log.txt

jcsteh commented 8 years ago

Do you have any add-ons installed? If so, please try with add-ons disabled, which you can do from the Exit NVDA dialog.

What we really need here is a crash dump. See this article for details about where to find it.

fernando-jose-silva commented 8 years ago

Good afternoon, thank you forreturning. I usedNVDAwithoutsupplements andrandom errorscontinued,is attachedwindowserrorfile,this callis very similarto the opencall:5849. nvda_crash.dmp.txt

derekriemer commented 8 years ago

I'll take a look. Also, did you know that your computer seems to not be inserting spaces between most of your words?

On 4/2/2016 10:03 AM, fernando-jose-silva wrote:

Good afternoon, thank you forreturning. I usedNVDAwithoutsupplements andrandom errorscontinued,is attachedwindowserrorfile,this callis very similarto the opencall:5849. nvda_crash.dmp.txt https://github.com/nvaccess/nvda/files/200900/nvda_crash.dmp.txt

— You are receiving this because you are subscribed to this thread. Reply to this email directly or view it on GitHub https://github.com/nvaccess/nvda/issues/5844#issuecomment-204744645

Derek Riemer

Websites: Honors portfolio http://derekriemer.com Awesome little hand built weather app! http://django.derekriemer.com/weather/

email me at derek.riemer@colorado.edu mailto:derek.riemer@colorado.edu Phone: (303) 906-2194

derekriemer commented 8 years ago

This is odd, when I decode his words, I see this which looks suspiciously like a phishing email or some crappy way to get people to be spammed. If you are not a bot, I am really sorry. I think this because I see the word supplements in here, which seems like a spamming trick. However, this information is part of the attached file.

Dump Summary

Dump File: nvda_crash.dmp : C:\Users\derek_2\Downloads\nvda_crash.dmp Last Write Time: 4/2/2016 4:41:21 PM Process Name: nvda.exe : C:\Program Files (x86)\NVDA\nvda.exe Process Architecture: x86 Exception Code: 0xC0000005 Exception Information: The thread tried to read from or write to a virtual address for which it does not have the appropriate access. Heap Information: Not Present

System Information

OS Version: 10.0.10586 CLR Version(s):

Modules

Module Name Module Path Module Version

nvda.exe C:\Program Files (x86)\NVDA\nvda.exe 0.0.0.0 ntdll.dll C:\Windows\System32\ntdll.dll 10.0.10586.122 kernel32.dll C:\Windows\System32\kernel32.dll 10.0.10586.0 KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 10.0.10586.162 apphelp.dll C:\Windows\System32\apphelp.dll 10.0.10586.0 AcGenral.dll C:\Windows\AppPatch\AcGenral.dll 10.0.10586.17 msvcrt.dll C:\Windows\System32\msvcrt.dll 7.0.10586.0 sechost.dll C:\Windows\System32\sechost.dll 10.0.10586.0 rpcrt4.dll C:\Windows\System32\rpcrt4.dll 10.0.10586.0 sspicli.dll C:\Windows\System32\sspicli.dll 10.0.10586.0 CRYPTBASE.dll C:\Windows\System32\CRYPTBASE.dll 10.0.10586.0 bcryptPrimitives.dll C:\Windows\System32\bcryptPrimitives.dll 10.0.10586.0 shlwapi.dll C:\Windows\System32\shlwapi.dll 10.0.10586.0 combase.dll C:\Windows\System32\combase.dll 10.0.10586.103 gdi32.dll C:\Windows\System32\gdi32.dll 10.0.10586.63 user32.dll C:\Windows\System32\user32.dll 10.0.10586.20 ole32.dll C:\Windows\System32\ole32.dll 10.0.10586.162 oleaut32.dll C:\Windows\System32\oleaut32.dll 10.0.10586.0 shell32.dll C:\Windows\System32\shell32.dll 10.0.10586.122 cfgmgr32.dll C:\Windows\System32\cfgmgr32.dll 10.0.10586.0 windows.storage.dll C:\Windows\System32\windows.storage.dll 10.0.10586.162 advapi32.dll C:\Windows\System32\advapi32.dll 10.0.10586.63 kernel.appcore.dll C:\Windows\System32\kernel.appcore.dll 10.0.10586.0 SHCore.dll C:\Windows\System32\SHCore.dll 10.0.10586.0 powrprof.dll C:\Windows\System32\powrprof.dll 10.0.10586.0 profapi.dll C:\Windows\System32\profapi.dll 10.0.10586.0 uxtheme.dll C:\Windows\System32\uxtheme.dll 10.0.10586.0 winmm.dll C:\Windows\System32\winmm.dll 10.0.10586.0 samcli.dll C:\Windows\System32\samcli.dll 10.0.10586.0 msacm32.dll C:\Windows\System32\msacm32.dll 10.0.10586.0 version.dll C:\Windows\System32\version.dll 10.0.10586.0 userenv.dll C:\Windows\System32\userenv.dll 10.0.10586.0 dwmapi.dll C:\Windows\System32\dwmapi.dll 10.0.10586.0 urlmon.dll C:\Windows\System32\urlmon.dll 11.0.10586.122 winspool.drv C:\Windows\System32\winspool.drv 10.0.10586.122 mpr.dll C:\Windows\System32\mpr.dll 10.0.10586.0 WINMMBASE.dll C:\Windows\System32\WINMMBASE.dll 10.0.10586.0 iertutil.dll C:\Windows\System32\iertutil.dll 11.0.10586.122 bcrypt.dll C:\Windows\System32\bcrypt.dll 10.0.10586.0 imm32.dll C:\Windows\System32\imm32.dll 10.0.10586.0 gwmhook.dll C:\Windows\System32\gwmhook.dll 0.0.0.0 psapi.dll C:\Windows\System32\psapi.dll 10.0.10586.0 oleacc.dll C:\Windows\System32\oleacc.dll 7.2.10586.0 msvcr90.dll C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9177_none_5093cc7abcb795e9\msvcr90.dll 9.0.30729.9177 python27.dll C:\Program Files (x86)\NVDA\python27.dll 2.7.11150.1013 _ctypes.pyd C:\Program Files (x86)\NVDA_ctypes.pyd 0.0.0.0 _hashlib.pyd C:\Program Files (x86)\NVDA_hashlib.pyd 0.0.0.0 cryptsp.dll C:\Windows\System32\cryptsp.dll 10.0.10586.0 rsaenh.dll C:\Windows\System32\rsaenh.dll 10.0.10586.0 winsound.pyd C:\Program Files (x86)\NVDA\winsound.pyd 0.0.0.0 wx.core.pyd C:\Program Files (x86)\NVDA\wx.core.pyd 0.0.0.0 wxbase30u_vc90.dll C:\Program Files (x86)\NVDA\wxbase30u_vc90.dll
3.0.2.0 wxbase30u_net_vc90.dll C:\Program Files (x86)\NVDA\wxbase30u_net_vc90.dll 3.0.2.0 wxmsw30u_core_vc90.dll C:\Program Files (x86)\NVDA\wxmsw30u_core_vc90.dll 3.0.2.0 comdlg32.dll C:\Windows\System32\comdlg32.dll 10.0.10586.0 FirewallAPI.dll C:\Windows\System32\FirewallAPI.dll 10.0.10586.162 netapi32.dll C:\Windows\System32\netapi32.dll 10.0.10586.0 wxmsw30u_adv_vc90.dll C:\Program Files (x86)\NVDA\wxmsw30u_adv_vc90.dll 3.0.2.0 msvcp90.dll C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9177_none_5093cc7abcb795e9\msvcp90.dll 9.0.30729.9177 wsock32.dll C:\Windows\System32\wsock32.dll 10.0.10586.0 ws2_32.dll C:\Windows\System32\ws2_32.dll 10.0.10586.0 comctl32.dll C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10586.0_none_d3c2e4e965da4528\comctl32.dll 6.10.10586.0 davhlpr.dll C:\Windows\System32\davhlpr.dll 10.0.10586.0 fwbase.dll C:\Windows\System32\fwbase.dll 10.0.10586.162 wx.gdi.pyd C:\Program Files (x86)\NVDA\wx.gdi.pyd 0.0.0.0 wx.windows.pyd C:\Program Files (x86)\NVDA\wx.windows.pyd 0.0.0.0 wxmsw30u_html_vc90.dll C:\Program Files (x86)\NVDA\wxmsw30u_html_vc90.dll 3.0.2.0 wx.controls.pyd C:\Program Files (x86)\NVDA\wx.controls.pyd
0.0.0.0 wx.misc.pyd C:\Program Files (x86)\NVDA\wx.misc.pyd 0.0.0.0 MMDevAPI.dll C:\Windows\System32\MMDevAPI.dll 10.0.10586.0 devobj.dll C:\Windows\System32\devobj.dll 10.0.10586.0 propsys.dll C:\Windows\System32\propsys.dll 7.0.10586.0 wdmaud.drv C:\Windows\System32\wdmaud.drv 10.0.10586.0 ksuser.dll C:\Windows\System32\ksuser.dll 10.0.10586.0 avrt.dll C:\Windows\System32\avrt.dll 10.0.10586.0 AudioSes.dll C:\Windows\System32\AudioSes.dll 10.0.10586.71 WinTypes.dll C:\Windows\System32\WinTypes.dll 10.0.10586.103 msacm32.drv C:\Windows\System32\msacm32.drv 10.0.10586.0 midimap.dll C:\Windows\System32\midimap.dll 10.0.10586.0 clbcatq.dll C:\Windows\System32\clbcatq.dll 2001.12.10941.16384 _socket.pyd C:\Program Files (x86)\NVDA_socket.pyd 0.0.0.0 _ssl.pyd C:\Program Files (x86)\NVDA_ssl.pyd 0.0.0.0 crypt32.dll C:\Windows\System32\crypt32.dll 10.0.10586.0 msasn1.dll C:\Windows\System32\msasn1.dll 10.0.10586.0 unicodedata.pyd C:\Program Files (x86)\NVDA\unicodedata.pyd 0.0.0.0 pyexpat.pyd C:\Program Files (x86)\NVDA\pyexpat.pyd 0.0.0.0 liblouis.dll C:\Program Files (x86)\NVDA\liblouis.dll 0.0.0.0 windowsAccessBridge-32.DLL C:\Windows\System32\windowsAccessBridge-32.DLL 2.0.6.0 win32clipboard.pyd C:\Program Files (x86)\NVDA\win32clipboard.pyd
2.7.218.0 pywintypes27.dll C:\Program Files (x86)\NVDA\pywintypes27.dll 2.7.218.0 nvdaHelperLocal.dll C:\Program Files (x86)\NVDA\lib\nvdaHelperLocal.dll 0.0.0.0 usp10.dll C:\Windows\System32\usp10.dll 10.0.10586.0 UIAutomationCore.dll C:\Windows\System32\UIAutomationCore.dll 7.2.10586.17 nvdaHelperRemote.dll C:\Program Files (x86)\NVDA\lib\nvdaHelperRemote.dll 0.0.0.0 dbghelp.dll C:\Windows\System32\dbghelp.dll 10.0.10586.0 dbgcore.dll C:\Windows\System32\dbgcore.dll 10.0.10586.0 IAccessible2Proxy.dll C:\Program Files (x86)\NVDA\lib\IAccessible2Proxy.dll 0.0.0.0 minHook.dll C:\Program Files (x86)\NVDA\lib\minHook.dll 1.2.2.0 ve.dll C:\Users\ferna\AppData\Roaming\nvda\addons\vocalizer_expressive_driver\synthDrivers\vocalizer_expressive\common\speech\components\ve.dll 1.1.1.13071 msvcr80.dll C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.9193_none_d09188224426efcd\msvcr80.dll 8.0.50727.9193 nuan_platform.dll C:\Users\ferna\AppData\Roaming\nvda\addons\vocalizer_expressive_driver\synthDrivers\vocalizer_expressive\common\speech\components\nuan_platform.dll 0.0.0.0 msctf.dll C:\Windows\System32\msctf.dll 10.0.10586.71 sxs.dll C:\Windows\System32\sxs.dll 10.0.10586.0 msftedit.dll C:\Windows\System32\msftedit.dll 10.0.10586.17 soft_oal.dll C:\Users\ferna\AppData\Roaming\nvda\addons\winWizard\globalPlugins\winWizard\camlorn_audio\soft_oal.dll 0.0.0.0 libsndfile-1.dll C:\Users\ferna\AppData\Roaming\nvda\addons\winWizard\globalPlugins\winWizard\camlorn_audio\libsndfile-1.dll 1.0.25.0 camlorn_audio_c.dll C:\Users\ferna\AppData\Roaming\nvda\addons\winWizard\globalPlugins\winWizard\camlorn_audio\camlorn_audio_c.dll 0.0.0.0 dsound.dll C:\Windows\System32\dsound.dll 10.0.10586.0 bass.dll C:\Users\ferna\AppData\Roaming\nvda\addons\Weather Plus\globalPlugins\weather\bass.dll 2.4.11.0 NapiNSP.dll C:\Windows\System32\NapiNSP.dll 10.0.10586.0 pnrpnsp.dll C:\Windows\System32\pnrpnsp.dll 10.0.10586.0 nlaapi.dll C:\Windows\System32\nlaapi.dll 10.0.10586.0 mswsock.dll C:\Windows\System32\mswsock.dll 10.0.10586.0 dnsapi.dll C:\Windows\System32\dnsapi.dll 10.0.10586.0 nsi.dll C:\Windows\System32\nsi.dll 10.0.10586.0 winrnr.dll C:\Windows\System32\winrnr.dll 10.0.10586.0 wshbth.dll C:\Windows\System32\wshbth.dll 10.0.10586.0 mdnsNSP.dll C:\Program Files (x86)\Bonjour\mdnsNSP.dll 3.1.0.1 IPHLPAPI.DLL C:\Windows\System32\IPHLPAPI.DLL 10.0.10586.0 win32api.pyd C:\Program Files (x86)\NVDA\win32api.pyd 2.7.218.0 secur32.dll C:\Windows\System32\secur32.dll 10.0.10586.0 win32process.pyd C:\Users\ferna\AppData\Roaming\nvda\addons\sayProductNameAndVersion\globalPlugins\sayProductNameAndVersion\win32process.pyd 2.7.216.0 _psutil_windows.pyd C:\Users\ferna\AppData\Roaming\nvda\addons\resourceMonitor\globalPlugins\resourceMonitor\psutil_psutil_windows.pyd 0.0.0.0 wtsapi32.dll C:\Windows\System32\wtsapi32.dll 10.0.10586.0 select.pyd C:\Program Files (x86)\NVDA\select.pyd 0.0.0.0 _imaging.pyd C:\Users\ferna\AppData\Roaming\nvda\addons\ocr\globalPlugins\ocr\PIL_imaging.pyd 0.0.0.0 _portaudio.pyd C:\Users\ferna\AppData\Roaming\nvda\addons\googleSpeechRecognition\globalPlugins\googleSpeechRecognition_portaudio.pyd 0.0.0.0 etree.pyd C:\Users\ferna\AppData\Roaming\nvda\addons\File Reader\globalPlugins\reader\lxml\etree.pyd 0.0.0.0 libsndfile-1.dll C:\Users\ferna\AppData\Roaming\nvda\addons\audioScreen\globalPlugins\audioScreen\deps\libaudioverse\libsndfile-1.dll 1.0.25.0 libaudioverse.dll C:\Users\ferna\AppData\Roaming\nvda\addons\audioScreen\globalPlugins\audioScreen\deps\libaudioverse\libaudioverse.dll 0.0.0.0 twinapi.dll C:\Windows\System32\twinapi.dll 10.0.10586.0 twinapi.appcore.dll C:\Windows\System32\twinapi.appcore.dll 10.0.10586.0 netutils.dll C:\Windows\System32\netutils.dll 10.0.10586.0 wkscli.dll C:\Windows\System32\wkscli.dll 10.0.10586.0 srvcli.dll C:\Windows\System32\srvcli.dll 10.0.10586.0 rasadhlp.dll C:\Windows\System32\rasadhlp.dll 10.0.10586.71 FWPUCLNT.DLL C:\Windows\System32\FWPUCLNT.DLL 10.0.10586.0 actxprxy.dll C:\Windows\System32\actxprxy.dll 10.0.10586.0 pythoncom27.dll C:\Program Files (x86)\NVDA\pythoncom27.dll 2.7.218.0 mshtml.dll C:\Windows\System32\mshtml.dll 11.0.10586.162 ieproxy.dll C:\Windows\System32\ieproxy.dll 11.0.10586.0 dispex.dll C:\Windows\System32\dispex.dll 5.812.10586.0 setupapi.dll C:\Windows\System32\setupapi.dll 10.0.10586.0

Good afternoon, thank you for returning. I used NVDA without supplements and random errors continued,is attached windows error file,this callis very similar to the open call:5849.

The windows error On 4/2/2016 10:03 AM, fernando-jose-silva wrote:

Good afternoon, thank you forreturning. I usedNVDAwithoutsupplements andrandom errorscontinued,is attachedwindowserrorfile,this callis very similarto the opencall:5849. nvda_crash.dmp.txt https://github.com/nvaccess/nvda/files/200900/nvda_crash.dmp.txt

— You are receiving this because you are subscribed to this thread. Reply to this email directly or view it on GitHub https://github.com/nvaccess/nvda/issues/5844#issuecomment-204744645

Derek Riemer

Websites: Honors portfolio http://derekriemer.com Awesome little hand built weather app! http://django.derekriemer.com/weather/

email me at derek.riemer@colorado.edu mailto:derek.riemer@colorado.edu Phone: (303) 906-2194

fernando-jose-silva commented 8 years ago

Good afternoon, thank you for returning. The lack of space in the words, I believe that the error is in the fact that I use google translator to support me to speak English, in print texts is happening any errors. I'm not a bot, please inform me how I can help more in solving this problem.

derekriemer commented 8 years ago

I'm sorry. I did not intend to mistaking you for a bot. Especially not a spambot (please forgive me) now I understand The message look to the way it did with your translations.

Sent from my heavily encrypted iPhone. Please disregard errors as this is a smaller device.

On Apr 4, 2016, at 11:15, fernando-jose-silva notifications@github.com wrote:

Good afternoon, thank you for returning. The lack of space in the words, I believe that the error is in the fact that I use google translator to support me to speak English, in print texts is happening any errors. I'm not a bot, please inform me how I can help more in solving this problem.

— You are receiving this because you commented. Reply to this email directly or view it on GitHub

derekriemer commented 8 years ago

Your crash dump seems to not show exactly what is going on (can you give a log I noticed that you are using unspoken or audio screen). If you are able to reproduce this crashed again and you can set your log level (NBA's General settings) to at least input and output it will be extremely helpful. Once you do this, after the crash happens go into your temp directory and find the file titled nvda-old.log %temp%\nvda-old.log If you look at the end of it there should probably be a trace back of some sort and if you're able to get that and send it it would be great. I'll try to take another look at the crash dump and see if I can find anything but there was no memory information or trace available.

Sent from my heavily encrypted iPhone. Please disregard errors as this is a smaller device.

On Apr 4, 2016, at 11:15, fernando-jose-silva notifications@github.com wrote:

Good afternoon, thank you for returning. The lack of space in the words, I believe that the error is in the fact that I use google translator to support me to speak English, in print texts is happening any errors. I'm not a bot, please inform me how I can help more in solving this problem.

— You are receiving this because you commented. Reply to this email directly or view it on GitHub

fernando-jose-silva commented 8 years ago

Good afternoon friend, no problem, we are trying to overcome the language barrier, I thank you for that effort. Now when using the machine, NVDA caught twice in Outlook 2016 when you tap enter the menu to move a message to another folder, the check in the temporary files folder found a new error .dmp file and NVDA file -old.log, sending the two nvda-old.log.txt nvda_crash.dmp.txt

files attached.

set NVDA log level for input / output, sorry to be in Portuguese, but NVDA caught the latch it to aplication key and press enter on the item move to another folder.

derekriemer commented 8 years ago

Hi, are you able to explain how you caused this to happen?

One odd thing I see is DEBUGWARNING - IAccessibleHandler.accessibleObjectFromEvent (15:18:00): oleacc.AccessibleObjectFromEvent with window 55117630, objectID 3127 and childID 0: [Error -2147467259] Erro não especificado seems to ruffly translate as unspecified error. I don't know why this object is emitting this over and over again.

Also, the error that lead to the crash seems to be this. error executing event: typedCharacter on <NVDAObjects.UIA.UIA object at 0x0A37FF10> with extra args of {'ch': u'\r'} Traceback (most recent call last): File "eventHandler.pyc", line 143, in executeEvent File "eventHandler.pyc", line 91, in init File "eventHandler.pyc", line 98, in next File "C:\Users\ferna\AppData\Roaming\nvda\addons\ReportSymbols\globalPlugins\reportSymbols.py", line 35, in event_typedCharacter File "eventHandler.pyc", line 98, in next File "NVDAObjectsinit.pyc", line 830, in event_typedCharacter File "speech.pyc", line 593, in speakTypedCharacters File "api.pyc", line 235, in isTypingProtected File "baseObject.pyc", line 34, in get File "baseObject.pyc", line 110, in _getPropertyViaCache File "NVDAObjects\UIAinit.pyc", line 538, in _get_states File "comtypesinit.pyc", line 266, in getattr COMError: (-2147220991, 'Un evento n???o p??? call subscribers (None, None, None, 0, None)) [[[[0, None)) ???DEBUGWARNING - watchdog._watcher (15:18:03): Now, I can't figure out those unicode symbols. They are probably special marks for a specific font. That seems to be an error message, probably a bad call to a function in windows, or maybe a call that was canceled. The symbols that were ??? are described here. http://unicode-table.com/en/blocks/private-use-area/

Trying to recover from freeze, core stack: File "nvda.pyw", line 191, in File "core.pyc", line 382, in main File "wx_core.pyc", line 8657, in MainLoop File "wx_core.pyc", line 7952, in MainLoop File "wx_misc.pyc", line 1367, in Notify File "wx_core.pyc", line 16869, in Notify File "core.pyc", line 475, in _callLaterExec File "IAccessibleHandler.pyc", line 816, in _fakeFocus File "NVDAObjectsinit.pyc", line 262, in objectWithFocus File "NVDAObjectsinit.pyc", line 69, in call File "NVDAObjects\UIAinit.pyc", line 405, in init File "_UIAHandler.pyc", line 294, in getNearestWindowHandle

DEBUGWARNING - unhandled exception (15:18:03): Traceback (most recent call last): File "wx_misc.pyc", line 1367, in Notify File "wx_core.pyc", line 16869, in Notify File "core.pyc", line 475, in _callLaterExec File "IAccessibleHandler.pyc", line 816, in _fakeFocus File "NVDAObjectsinit.pyc", line 262, in objectWithFocus File "NVDAObjectsinit.pyc", line 69, in call File "NVDAObjects\UIAinit.pyc", line 405, in init File "watchdog.pyc", line 198, in _COMError_init CallCancelled DEBUGWARNING - watchdog._watcher (15:18:04): Trying to recover from freeze, core stack: File "nvda.pyw", line 191, in File "core.pyc", line 382, in main File "wx_core.pyc", line 8657, in MainLoop File "wx_core.pyc", line 7952, in MainLoop File "core.pyc", line 352, in Notify File "IAccessibleHandler.pyc", line 884, in pumpAll File "IAccessibleHandler.pyc", line 617, in processGenericWinEvent File "IAccessibleHandler.pyc", line 521, in winEventToNVDAEvent File "_UIAHandler.pyc", line 279, in isUIAWindow File "_UIAHandler.pyc", line 273, in _isUIAWindowHelper

That's it. So maybe an invalid UIA object? I have been seeing this a lot lately.

On 4/4/2016 1:14 PM, fernando-jose-silva wrote:

Good afternoon friend, no problem, we are trying to overcome the language barrier, I thank you for that effort. Now when using the machine, NVDA caught twice in Outlook 2016 when you tap enter the menu to move a message to another folder, the check in the temporary files folder found a new error .dmp file and NVDA file -old.log, sending the two nvda-old.log.txt https://github.com/nvaccess/nvda/files/203140/nvda-old.log.txt nvda_crash.dmp.txt https://github.com/nvaccess/nvda/files/203142/nvda_crash.dmp.txt

files attached.

set NVDA log level for input / output, sorry to be in Portuguese, but NVDA caught the latch it to aplication key and press enter on the item move to another folder.

— You are receiving this because you commented. Reply to this email directly or view it on GitHub https://github.com/nvaccess/nvda/issues/5844#issuecomment-205452761

Derek Riemer

Websites: Honors portfolio http://derekriemer.com Awesome little hand built weather app! http://django.derekriemer.com/weather/

email me at derek.riemer@colorado.edu mailto:derek.riemer@colorado.edu Phone: (303) 906-2194

derekriemer commented 8 years ago

Your translation wrote "caught twice when" I think it translated wrong. Do you mind explaining farther? I am assuming you wrote something similar to "crashed twice when I pressed enter" Thanks.

On 4/4/2016 1:14 PM, fernando-jose-silva wrote:

Good afternoon friend, no problem, we are trying to overcome the language barrier, I thank you for that effort. Now when using the machine, NVDA caught twice in Outlook 2016 when you tap enter the menu to move a message to another folder, the check in the temporary files folder found a new error .dmp file and NVDA file -old.log, sending the two nvda-old.log.txt https://github.com/nvaccess/nvda/files/203140/nvda-old.log.txt nvda_crash.dmp.txt https://github.com/nvaccess/nvda/files/203142/nvda_crash.dmp.txt

files attached.

set NVDA log level for input / output, sorry to be in Portuguese, but NVDA caught the latch it to aplication key and press enter on the item move to another folder.

— You are receiving this because you commented. Reply to this email directly or view it on GitHub https://github.com/nvaccess/nvda/issues/5844#issuecomment-205452761

Derek Riemer

Websites: Honors portfolio http://derekriemer.com Awesome little hand built weather app! http://django.derekriemer.com/weather/

email me at derek.riemer@colorado.edu mailto:derek.riemer@colorado.edu Phone: (303) 906-2194

jcsteh commented 8 years ago

@derekriemer: It's worth noting that the exceptions in the log usually aren't related to a crash. That is, you can't look at the last error in the log and assume it's what caused the crash. To put it another way, stuff in the log is Python exceptions, whereas a crash is a system exception, either in the Python C code or an external dll. We'll need to take a look at the dump files in WinDBG to figure this out.

derekriemer commented 8 years ago

Oh. Good to know! What's the best way for looking at it in that way? Do I run that against NVDA some out when I run the debugger?

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On Apr 4, 2016, at 17:04, James Teh notifications@github.com wrote:

@derekriemer: It's worth noting that the exceptions in the log usually aren't related to a crash. That is, you can't look at the last error in the log and assume it's what caused the crash. To put it another way, stuff in the log is Python exceptions, whereas a crash is a system exception, either in the Python C code or an external dll. We'll need to take a look at the dump files in WinDBG to figure this out.

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fernando-jose-silva commented 8 years ago

good evening everyone, thank you for your support. For clarity the moment NVDA failed: Pressed down arrow in the Outlook inbox, NVDA will read the message in focus. I pressed the aplication key (right-click), walked with arrow up to the item of the right mouse button called move, pressed arrow right, NVDA will read the folder name where the selected message would be moved. I pressed enter on the folder name, and this time was that NVDA stopped responding.

feerrenrut commented 7 years ago

We think this was likely fixed with the wx assertions change.

@fernando-jose-silva have you seen this error recently? Could you let us know if you are still experiencing this problem?

Brian1Gaff commented 7 years ago

Just about lack of spaces in some text. I do not know the reasons, but I've seen this on some emails lists and indeed other places where text is inputted when it becomes live it has no spaces. I put it down to the probblems of some software coding space as some odd code then further decoding strips these codes out. On the case of weird errors in nvda from windows. I've not seen the described error here for nearly a year on any software. it was quite rare before but may well have affected some users using different language choices in that programs concerned. Brian

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fernando-jose-silva commented 7 years ago

thank you, I do not have these problems anymore, a lot has happened since the opening of this call, I even changed the Windows machine.

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Em 27 de set de 2017, à(s) 05:22, Brian Gaff notifications@github.com escreveu:

Just about lack of spaces in some text. I do not know the reasons, but I've seen this on some emails lists and indeed other places where text is inputted when it becomes live it has no spaces. I put it down to the probblems of some software coding space as some odd code then further decoding strips these codes out. On the case of weird errors in nvda from windows. I've not seen the described error here for nearly a year on any software. it was quite rare before but may well have affected some users using different language choices in that programs concerned. Brian

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feerrenrut commented 7 years ago

Thanks for the feedback, we will close this issue now. If this reoccurs please comment or open a new issue.