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NVDA, the free and open source Screen Reader for Microsoft Windows
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impossible to start nvda_snapshot_threshold_py3_staging-17851,779ca15b.exe #9831

Closed fernando-jose-silva closed 5 years ago

fernando-jose-silva commented 5 years ago

Steps to reproduce:

I would like to apologize if the call does not apply. I am not a programmer, I work with computers and I am interested in testing the software. I saw that on the nvda snapshot page there was a new branch threshold_py3_staging and wanted to test. I downloaded the file and tried to run, but I get an error. only one error sound is played, nor is a message displayed. below is the error log. this verdict of nvda does not start.

Actual behavior:

pressing enter on the installation file causes an error sound to sound and not a message appears on the screen. The temporary copy of nvda does not start and can not be installed or run as a temporary copy.

Expected behavior:

nvda is installed and can be tested.

System configuration

NVDA installed/portable/running from source:

installation file nvda_snapshot_threshold_py3_staging-17851,779ca15b.exe

NVDA version:

installation file nvda_snapshot_threshold_py3_staging-17851,779ca15b.exe

Windows version:

10 17763.557

Name and version of other software in use when reproducing the issue:

Other information about your system:

Other questions

Does the issue still occur after restarting your PC?

yes

Have you tried any other versions of NVDA? If so, please report their behaviors.

no log: nvda.log

LeonarddeR commented 5 years ago

@josephsl: Would you be able to have a look?

josephsl commented 5 years ago

Hi, looks like something expects a module to be located somewhere other than the path we normally use. Thanks.

josephsl commented 5 years ago

Hi, web searches indicate that Python 3 (at least the one that ships with staging branch) insists on looking at somewhere when loading DLL’s. I cannot reproduce this problem after following steps given by the poster, so looks like this is unique to his. Also note that I’m using Version 1903 build 18362 as opposed to the poster who is running Version 1809. Thanks.

LeonarddeR commented 5 years ago

I wonder whether this could be reproduced from a vm or sandbox.

josephsl commented 5 years ago

Hi, I’ll report back once I run this inside Windows Sandbox. Thanks.

LeonarddeR commented 5 years ago

web searches indicate that Python 3 (at least the one that ships with staging branch) insists on looking at somewhere when loading DLL’s.

Could you please provide the source of this information?

LeonarddeR commented 5 years ago

Looks like this needs a hook in py2exe. I will write a patch for it. cc @albertosottile

josephsl commented 5 years ago

Hi, one of these is: https://github.com/msys2/MINGW-packages/issues/3343

nishimotz commented 5 years ago

I think AppVeyor VM is adding the location of _ssl.pyd to the PATH, so the CI doesn't fail. The following batch file works for me. Python 3.7.3 (32bit) should be installed.

set PATH=C:\Users\nishimotz\AppData\Local\Programs\Python\Python37-32\DLLs;%PATH%
nvda.exe
albertosottile commented 5 years ago

If the problem is just _ssl.pyd you can add _ssl in your 'includes' dictionary.

LeonarddeR commented 5 years ago

@albertosottile The problem is actually that _ssl relies on extra dll's that aren't copied by py2exe.

Brian1Gaff commented 5 years ago

and for those interested, an attempt to run it on windows 7 fails, but of course its trying to load add ons from the path of the installed normal version so there is a lot of rubbish at the start of this log.

INFO - main (18:18:01.541): Starting NVDA INFO - external:core.main (18:18:01.620): Config dir: C:\Users\Brian\AppData\Roaming\nvda INFO - external:config.ConfigManager._loadConfig (18:18:01.620): Loading config: C:\Users\Brian\AppData\Roaming\nvda\nvda.ini INFO - external:config.ConfigManager._loadConfig (18:18:01.629): Config loaded (after upgrade, and in the state it will be used by NVDA): {'schemaVersion': '2', 'upgrade': {}, 'update': {'autoCheck': 'True', 'startupNotification': 'True', 'allowUsageStats': 'True', 'askedAllowUsageStats': 'True'}, 'general': {'showWelcomeDialogAtStartup': 'False', 'language': 'Windows', 'saveConfigurationOnExit': 'True', 'askToExit': 'True', 'playStartAndExitSounds': 'True', 'loggingLevel': 'DEBUG'}, 'speech': {'synth': 'espeak', 'outputDevice': 'Speakers (4- BEHRINGER USB WDM ', 'symbolLevel': '100', 'espeak': {'voice': 'en', 'variant': 'quincy', 'rate': '40', 'pitch': '40', 'inflection': '75', 'volume': '95'}, 'sapi5': {'voice': 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Speech\Voices\Tokens\ScanSoftDaniel_Full_22kHz', 'volume': '100', 'rate': '70', 'pitch': '49'}, 'mssp': {'voice': 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Speech Server\v11.0\Voices\Tokens\TTS_MS_en-GB_Hazel_11.0', 'volume': '90', 'rate': '45'}, 'silence': {}, 'sapi4': {'voice': '{BF5EAD40-9F65-11CF-8FC8-0020AF14F271}', 'rate': '100', 'pitch': '26', 'volume': '54'}, 'speechPlayerInEspeak': {'voice': 'en', 'variant': 'quincy', 'rate': '40', 'pitch': '40', 'inflection': '75', 'volume': '99'}, 'pico': {'voice': 'en-gb', 'volume': '77', 'rate': '55', 'pitch': '40'}, 'dectalk': {'voice': 'Frank', 'rate': '38', 'pitch': '19', 'inflection': '40'}}, 'braille': {'messageTimeout': '4', 'noBraille': {'port': ''}}, 'presentation': {'reportTooltips': 'True', 'guessObjectPositionInformationWhenUnavailable': 'True', 'reportObjectDescriptions': 'True', 'progressBarUpdates': {'progressBarOutputMode': 'both'}}, 'virtualBuffers': {'autoPassThroughOnCaretMove': 'True'}, 'documentFormatting': {'reportRevisions': 'False', 'reportSpellingErrors': 'False', 'reportLineIndentation': 'False', 'reportBlockQuotes': 'False', 'autoLanguageSwitching': 'True', 'detectFormatAfterCursor': 'False', 'reportFontName': 'False', 'reportFontSize': 'False', 'reportAlignment': 'True', 'reportStyle': 'False', 'reportFontAttributes': 'False', 'reportEmphasis': 'False', 'reportLineIndentationWithTones': 'True', 'reportParagraphIndentation': 'False', 'reportLineSpacing': 'False'}, 'keyboard': {'speakTypedCharacters': 'True', 'useCapsLockAsNVDAModifierKey': 'False', 'keyboardLayout': 'desktop', 'speakTypedWords': 'False'}, 'wintenApps': {'updateCheckTime': '1529135589'}, 'speechViewer': {'x': '68', 'y': '44', 'width': '500', 'height': '500', 'displays': ['(1920, 1080)'], 'autoPositionWindow': 'False'}, 'audioThemes': {'speakRole': 'True'}, 'mouse': {'enableMouseTracking': 'True'}, 'development': {'enableScratchpadDir': 'False'}, 'clipContentsDesigner': {'confirmToCopy': 'True', 'confirmToCut': 'True'}} DEBUG - external:core.main (18:18:01.641): setting language to Windows INFO - external:core.main (18:18:01.642): NVDA version threshold_py3_staging-17851,779ca15b INFO - external:core.main (18:18:01.642): Using Windows version 6.1.7601 service pack 1 workstation INFO - external:core.main (18:18:01.642): Using Python version 3.7.3 (v3.7.3:ef4ec6ed12, Mar 25 2019, 21:26:53) [MSC v.1916 32 bit (Intel)] INFO - external:core.main (18:18:01.642): Using comtypes version 1.1.7 INFO - external:core.main (18:18:01.642): Using configobj version 5.1.0 with validate version 1.0.1 DEBUG - external:core.main (18:18:01.650): Initializing add-ons system DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.651): Listing add-ons from C:\Users\Brian\AppData\Roaming\nvda\addons DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.651): Loading add-on from C:\Users\Brian\AppData\Roaming\nvda\addons\addonUpdater DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.652): Found add-on addonUpdater - 19.07. Requires API: (2019, 1, 0). Last-tested API: (2019, 3, 0) DEBUGWARNING - external:addonHandler._getAvailableAddonsFromPath (18:18:01.652): Add-on addonUpdater is considered incompatible DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.652): Loading add-on from C:\Users\Brian\AppData\Roaming\nvda\addons\applicationDictionary DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.653): Found add-on applicationDictionary - 1.2-dev. Requires API: (0, 0, 0). Last-tested API: (0, 0, 0) DEBUGWARNING - external:addonHandler._getAvailableAddonsFromPath (18:18:01.653): Add-on applicationDictionary is considered incompatible DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.653): Loading add-on from C:\Users\Brian\AppData\Roaming\nvda\addons\AudioThemes3D DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.654): Found add-on AudioThemes3D - 5.1. Requires API: (0, 0, 0). Last-tested API: (0, 0, 0) DEBUGWARNING - external:addonHandler._getAvailableAddonsFromPath (18:18:01.654): Add-on AudioThemes3D is considered incompatible DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.654): Loading add-on from C:\Users\Brian\AppData\Roaming\nvda\addons\dropbox DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.654): Found add-on dropbox - 4.3. Requires API: (0, 0, 0). Last-tested API: (0, 0, 0) DEBUGWARNING - external:addonHandler._getAvailableAddonsFromPath (18:18:01.654): Add-on dropbox is considered incompatible DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.655): Loading add-on from C:\Users\Brian\AppData\Roaming\nvda\addons\extendedWinamp DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.655): Found add-on extendedWinamp - 1.1. Requires API: (0, 0, 0). Last-tested API: (0, 0, 0) DEBUGWARNING - external:addonHandler._getAvailableAddonsFromPath (18:18:01.655): Add-on extendedWinamp is considered incompatible DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.655): Loading add-on from C:\Users\Brian\AppData\Roaming\nvda\addons\fakeClipboardAnouncement DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.656): Found add-on fakeClipboardAnouncement - 1.0. Requires API: (0, 0, 0). Last-tested API: (0, 0, 0) DEBUGWARNING - external:addonHandler._getAvailableAddonsFromPath (18:18:01.656): Add-on fakeClipboardAnouncement is considered incompatible DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.656): Loading add-on from C:\Users\Brian\AppData\Roaming\nvda\addons\focusHighlight DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.657): Found add-on focusHighlight - 6.1. Requires API: (2014, 1, 0). Last-tested API: (2019, 4, 0) DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.657): Loading add-on from C:\Users\Brian\AppData\Roaming\nvda\addons\goldenCursor DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.658): Found add-on goldenCursor - 3.6. Requires API: (2017, 3, 0). Last-tested API: (2019, 2, 0) DEBUGWARNING - external:addonHandler._getAvailableAddonsFromPath (18:18:01.658): Add-on goldenCursor is considered incompatible DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.658): Loading add-on from C:\Users\Brian\AppData\Roaming\nvda\addons\goldwave DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.658): Found add-on goldwave - 19.04. Requires API: (2017, 3, 0). Last-tested API: (2019, 2, 0) DEBUGWARNING - external:addonHandler._getAvailableAddonsFromPath (18:18:01.658): Add-on goldwave is considered incompatible DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.659): Loading add-on from C:\Users\Brian\AppData\Roaming\nvda\addons\IndentNav DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.659): Found add-on IndentNav - 1.6. Requires API: (2018, 1, 0). Last-tested API: (2019, 1, 0) DEBUGWARNING - external:addonHandler._getAvailableAddonsFromPath (18:18:01.659): Add-on IndentNav is considered incompatible DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.659): Loading add-on from C:\Users\Brian\AppData\Roaming\nvda\addons\Mozilla DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.660): Found add-on Mozilla - 1.7. Requires API: (2018, 1, 0). Last-tested API: (2019, 1, 0) DEBUGWARNING - external:addonHandler._getAvailableAddonsFromPath (18:18:01.660): Add-on Mozilla is considered incompatible DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.660): Loading add-on from C:\Users\Brian\AppData\Roaming\nvda\addons\OpenLinkWith DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.661): Found add-on OpenLinkWith - 1.0. Requires API: (0, 0, 0). Last-tested API: (0, 0, 0) DEBUGWARNING - external:addonHandler._getAvailableAddonsFromPath (18:18:01.661): Add-on OpenLinkWith is considered incompatible DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.661): Loading add-on from C:\Users\Brian\AppData\Roaming\nvda\addons\pico ERROR - external:addonHandler._getAvailableAddonsFromPath (18:18:01.662): Error loading Addon from path: C:\Users\Brian\AppData\Roaming\nvda\addons\pico Traceback (most recent call last): File "C:\projects\nvda\source\addonHandler__init.py", line 196, in _getAvailableAddonsFromPath File "C:\projects\nvda\include\configobj\src\configobj__init.py", line 502, in getitem__ KeyError: 'name' DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.667): Loading add-on from C:\Users\Brian\AppData\Roaming\nvda\addons\resourceMonitor DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.668): Found add-on resourceMonitor - 19.07. Requires API: (2017, 4, 0). Last-tested API: (2019, 3, 0) DEBUGWARNING - external:addonHandler._getAvailableAddonsFromPath (18:18:01.668): Add-on resourceMonitor is considered incompatible DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.668): Loading add-on from C:\Users\Brian\AppData\Roaming\nvda\addons\speechPlayerInEspeak DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.669): Found add-on speechPlayerInEspeak - 0.4.1. Requires API: (0, 0, 0). Last-tested API: (0, 0, 0) DEBUGWARNING - external:addonHandler._getAvailableAddonsFromPath (18:18:01.669): Add-on speechPlayerInEspeak is considered incompatible DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.669): Loading add-on from C:\Users\Brian\AppData\Roaming\nvda\addons\systrayList DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.670): Found add-on systrayList - 3.5. Requires API: (2017, 3, 0). Last-tested API: (2019, 2, 0) DEBUGWARNING - external:addonHandler._getAvailableAddonsFromPath (18:18:01.670): Add-on systrayList is considered incompatible DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.670): Loading add-on from C:\Users\Brian\AppData\Roaming\nvda\addons\textnav DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.671): Found add-on textnav - 1.2. Requires API: (2018, 1, 0). Last-tested API: (2019, 1, 0) DEBUGWARNING - external:addonHandler._getAvailableAddonsFromPath (18:18:01.671): Add-on textnav is considered incompatible DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.671): Loading add-on from C:\Users\Brian\AppData\Roaming\nvda\addons\toolbarsExplorer DEBUG - external:addonHandler._getAvailableAddonsFromPath (18:18:01.671): Found add-on toolbarsExplorer - 1.1. Requires API: (2017, 3, 0). Last-tested API: (2019, 1, 0) DEBUGWARNING - external:addonHandler._getAvailableAddonsFromPath (18:18:01.671): Add-on toolbarsExplorer is considered incompatible CRITICAL - main (18:18:01.745): core failure Traceback (most recent call last): File "nvda.pyw", line 221, in File "C:\projects\nvda\source\core.py", line 245, in main File "C:\projects\nvda\source\appModuleHandler.py", line 27, in File "C:\projects\nvda\source\NVDAHelper.py", line 19, in File "C:\projects\nvda\source\eventHandler.py", line 9, in File "C:\projects\nvda\source\api.py", line 12, in File "C:\projects\nvda\source\review.py", line 10, in File "C:\projects\nvda\source\NVDAObjects\init__.py", line 16, in

File "C:\projects\nvda\source\displayModel.py", line 16, in File "C:\projects\nvda\source\mouseHandler.py", line 8, in File "C:\projects\nvda\source\gui\__init__.py", line 28, in File "C:\projects\nvda\source\gui\settingsDialogs.py", line 39, in File "C:\projects\nvda\source\updateCheck.py", line 33, in File "C:\Python37\lib\ssl.py", line 98, in File "", line 10, in File "", line 8, in __load ImportError: (DLL load failed: The specified module could not be found.) 'C:\\Users\\Brian\\AppData\\Local\\Temp\\nsj4FA9.tmp\\app\\_ssl.pyd' Brian bglists@blueyonder.co.uk Sent via blueyonder. Please address personal E-mail to:- briang1@blueyonder.co.uk, putting 'Brian Gaff' in the display name field. Newsgroup monitored: alt.comp.blind-users -----
dpy013 commented 5 years ago

I used nvda_snapshot_threshold_py3_staging-17866 in the Simplified Chinese windows10-1903, the same problem occurred during the 0b9f3efb.exe test. thank

LeonarddeR commented 5 years ago

This can be fixed when https://github.com/albertosottile/py2exe/pull/12 and https://github.com/albertosottile/py2exe/pull/13 are merged, in which case we can update our py2exe binary copy.

Adriani90 commented 5 years ago

@leonardder I guess this issue can also be closed now. Right?

LeonarddeR commented 5 years ago

Yes.

Op 3 jul. 2019 om 16:08 heeft Adriani90 notifications@github.com het volgende geschreven:

@leonardder I guess this issue can also be closed now. Right?

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