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NVDA, the free and open source Screen Reader for Microsoft Windows
https://www.nvaccess.org/
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Issue in reading tabs in siebel CRM screen using NVDA #9851

Closed arunksingh16 closed 4 months ago

arunksingh16 commented 5 years ago

Hi Team ,

I am facing in issue reading tabs in siebel CRM using NVDA tool. It reads the tab properly outside the citrix environment but it does not read the tab if it is inside citrix env. Why the behavior is different inside or outside the citrix? I am stuck with issue and unable to get any support on this. Is there a way NVDA support can be purchased or any support can be procured?

Thanks in advance .

DrSooom commented 5 years ago

@arun161087: Please completely fill out the bug report draft. Thanks.

arunksingh16 commented 5 years ago

Hi Please find the details.

Steps to reproduce:

When we open the CRM url hosted in Windows Citrix profile (Virtual windows desktop) issue occurs. Same URL opened in Laptop works fine.

Actual behavior:

It is not able to read the name of tabs listed when Siebel CRM is opened in browser.

Expected behavior:

It should be able to read the tabs.

System configuration

End users have to work in Citrix desktop.

NVDA installed/portable/running from source:

Installed

NVDA version:

2018.4.1

Windows version:

Windows Server 2012

Name and version of other software in use when reproducing the issue:

Siebel 8.2 opened in IE11

Other information about your system:

JulienCochuyt commented 5 years ago

CC @leonardder

Adriani90 commented 4 years ago

@arunksingh16 are you still having this issue with NVDA 2020.1?

JulienCochuyt commented 4 years ago

@Adriani90 wrote:

@arunksingh16 are you still having this issue with NVDA 2020.1?

Most likely, yes. There is no native AT support within Citrix environments. The reason I CC'ed Leonard back then is because Babbage made it possible to use NVDA in Citrix through a commercial offer, which is by the way mentioned on the NV Access Partners page. For more details, see UnicornDVC from Access4U

Adriani90 commented 4 months ago

I am working in Citrix environments with NVDA, you need to install NVDA on the virtual machine and to run it from there. Otherwise if you think the performance is too bad while running the virtual machine session only, you need to use Unicorn or another remote add-on, in case your security policies allow for that. I am closing this issue as works for me. NVDA reads the tabs properly when it runs in the Citrix environment on a virtual machine.