[help] App not updating if window not active

[Risingson]

I use nw.js for an app to display a webpage via an url.

I got Windows users reporting that the app does not update if the app is not the active window / minimized (the app does xhr requests to update data, displays it and plays an alert sound in certain cases). When i use the app myself on my win10 machine i cannot reproduce this at all. Does anyone know what is the reason or has an idea about what could cause this?

What i asked people to try but did not help:

• Check if Windows 10 has background apps disabled
• Check if the internet connection is set to metered
• Sent them a sdk version to check console which did not show anything of help

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