N1 installation in unusable state after adding account

[snikch]

I tried to add a new account after updating to the latest version and I've ended up in an unusable state. My current state is an empty inbox (no accounts visible), and the account preference page will not open.

The process I went through to get into this state, was:

• Start the add account process for Gmail, realise I'm in the wrong profile in chrome
• Press back in the add account process in N1, and try again, opening an auth window in the correct chrome profile.
• Page will not load, internet is dropping out
• Press back in the add account process in N1, and try again. Internet still dead.
• Close out of the add account process in N1
• Internet eventually comes right, and I accept the auth request in Chrome
• Go back to the add account process in N1 and attempt to add a gmail account.
• N1 displays a large red warning banner (cannot remember the wording, it was only there for a second)
• N1 displays a red account in the account list, along with a message to contact support.
• Clicking on the red account ends up showing a red account and a normal account for the new account (i.e. two accounts with the same email address, the one I'd just authenticated).
• I now realise I can't change tabs or get out of the preferences screen in N1. I restart N1.
• No emails show, and no accounts show in the inbox.
• Going to preferences > accounts does not change the content, and has the error in the console.

Here's what my console looks like when I open up the app with debug flags.

[ColinDuquesnoy]

I've faced a similar issue with a fresh install of N1 0.4.32 on KaOS

N1 package: https://github.com/KaOS-Community-Packages/n1/blob/master/PKGBUILD

Steps to reproduce

• install KaOS in virtualbox or create a live media and run the following command in live mode
• install N1 with the following command: kcp -i n1
• add a gmail account or an IMAP account (I haven't tested other kind of accounts)
• -> empty window (no account visible)

Workaround

• remove all accounts from N1 0.4.32
• quit n1
• downgrade N1 to version 0.4.10
• add your gmail/imap account and make sure N1 has finished syncing the mailboxes
• quit N1
• upgrade N1 to latest version -> accounts are visible and new emails appears without issues. Syncing mailboxes seems to work fine.

I'll try a fresh N1 install on OSX and Windows later today and will let you know how it went.

Let me know if you need more info.

[ColinDuquesnoy]

I'll try a fresh N1 install on OSX and Windows later today and will let you know how it went.

I cannot reproduce this on OSX, Windows and Ubuntu 14.04.

Here are more information about the issue:

• screenshots:

• detailed logs:

{"host":"localhost","timestamp":"2016-05-11T17:34:16.887Z","payload":["ActionBridge: default Action Bridge Received: db-store-trigger"]}
{"host":"localhost","timestamp":"2016-05-11T17:34:17.232Z","payload":["0: PRAGMA main.page_size = 8192;"]}
{"host":"localhost","timestamp":"2016-05-11T17:34:17.232Z","payload":["0: PRAGMA main.cache_size = 20000;"]}
{"host":"localhost","timestamp":"2016-05-11T17:34:17.232Z","payload":["0: PRAGMA main.synchronous = NORMAL;"]}
{"host":"localhost","timestamp":"2016-05-11T17:34:17.277Z","payload":["44: PRAGMA journal_mode = WAL;"]}
{"host":"localhost","timestamp":"2016-05-11T17:34:17.277Z","payload":["45: PRAGMA user_version"]}
{"host":"localhost","timestamp":"2016-05-11T17:34:17.283Z","payload":["0: SELECT `JSONBlob`.`data` FROM `JSONBlob`  WHERE `JSONBlob`.`id` = 'NylasSyncWorker:cu5vkmgd5bqyrm1fmqtc35a2w'  LIMIT 1"]}
{"host":"localhost","timestamp":"2016-05-11T17:34:17.303Z","payload":["0: SELECT `Category`.`data` FROM `Category`   "]}
{"host":"localhost","timestamp":"2016-05-11T17:34:17.309Z","payload":["0: SELECT `JSONBlob`.`data` FROM `JSONBlob`  WHERE `JSONBlob`.`id` = 'task-queue'  LIMIT 1"]}
{"host":"localhost","timestamp":"2016-05-11T17:34:17.316Z","payload":["0: SELECT * FROM `ThreadCounts`"]}
{"host":"localhost","timestamp":"2016-05-11T17:34:17.318Z","payload":["0: SELECT `JSONBlob`.`data` FROM `JSONBlob`  WHERE `JSONBlob`.`id` = 'ContactRankingsForcu5vkmgd5bqyrm1fmqtc35a2w'  LIMIT 1"]}
{"host":"localhost","timestamp":"2016-05-11T17:34:17.320Z","payload":["0: SELECT `JSONBlob`.`data` FROM `JSONBlob`  WHERE `JSONBlob`.`id` = 'MailRules-V2'  LIMIT 1"]}
{"host":"localhost","timestamp":"2016-05-11T17:34:17.321Z","payload":["0: SELECT `Thread`.`data` FROM `Thread`  WHERE `Thread`.`last_message_received_timestamp` = -1  ORDER BY `Thread`.`last_message_received_timestamp` DESC LIMIT 0"]}
{"host":"localhost","timestamp":"2016-05-11T17:34:17.321Z","payload":["0: SELECT `Message`.`data` FROM `Message` INNER JOIN `MessagePluginMetadata` AS `M5` ON `M5`.`id` = `Message`.`id` WHERE `M5`.`value` = '1hnytbkg4wd1ahodatwxdqlb5'  ORDER BY `Message`.`date` ASC LIMIT 500"]}
{"host":"localhost","timestamp":"2016-05-11T17:34:17.324Z","payload":["0: SELECT `JSONBlob`.`data` FROM `JSONBlob`  WHERE `JSONBlob`.`id` = 'emoji'  LIMIT 1"]}
{"host":"localhost","timestamp":"2016-05-11T17:34:17.324Z","payload":["0: SELECT `Thread`.`data` FROM `Thread`  WHERE `Thread`.`last_message_received_timestamp` = -1  ORDER BY `Thread`.`last_message_received_timestamp` DESC LIMIT 200 OFFSET 0"]}

• activity window console output:

Streaming log data to /tmp/Nylas-N1-9442.9479.log
Window load time: 10210ms
undefined
ErrorReporter: Shipping Logs. Exception occurred
/usr/share/nylas/resources/app.asar/src/nylas-private-ship-logs-task
Request for Contact Rankings failed for account cu5vkmgd5bqyrm1fmqtc35a2w. APIError: Cannot make Nylas request for account cu5vkmgd5bqyrm1fmqtc35a2w auth token.
undefined
503
IncomingMessage
[SECURITY] node-uuid: crypto not usable, falling back to insecure Math.random()
Running log ship: /tmp, Nylas-N1-9442[.0-9]*.log$
Error uploading /tmp/Nylas-N1-9442.9473.log: status code 204
Error uploading /tmp/Nylas-N1-9442.9479.log: status code 204
Error uploading /tmp/Nylas-N1-9442.log: status code 204
ErrorReporter: Shipped Logs.
Completed ANALYZE of database

[callum-oakley]

Also affected by this on Arch. Looks like I'm not the only one either: https://aur.archlinux.org/packages/n1