"Nylas Mail is offline" and unread messages counter increasing

[krzema12]

Are there any related issues?

I haven't found one.

What operating system are you using?

Mac OS X El Capitan 10.11.6

What version of Nylas Mail are you using?

Version 1.0.29 (1.0.29)

--

Bug?

I've just started Nylas for the first time and configured Gmail. It's downloading messages, so the number of unread messages is growing, but there's a dark-orange box saying that Nylas Mail is offline. It's counterintuitive - how can it be offline when downloading messages? Pressing "Try now" doesn't help, the box is still visible after retrying.

Do you have any third-party plugins installed? If so, which ones?

No.

Is the issue related to a specific email provider (Gmail, Exchange, etc.)?

Not sure.

Is the issue reproducible with a particular attachment, message, signature, etc?

Not related.

[becca-bailey]

This is also my issue. I am able to send and receive messages normally, but I always see the "Nylas Mail is offline" box.

Note: This only seems to happen when I am on the wireless network at work—at home it works just fine. So, maybe it's a network security thing?

[jstejada]

Hi! This issue should be fixed, so I'm closing it for now.

Let me know if you continue having issues

[Bramas]

Hello!! I also have the orange box "Nylas Mail is offline" even though I can send and receive email (Gmail only). Nylas Version 1.0.48 (1.0.48)

Edit, after reading other comments: I'm at work on ethernet, didn't try when connected to other network so maybe due to the firewall of my university.

[jstejada]

Oh interesting, yes this might be due to special network configurations. We use https://github.com/sindresorhus/is-online to detect online status

[Bramas]

I confirm that using a VPN behind the firewall resolve the issue, no more orange box

[jacobmischka]

I also permanently get the orange box on my work network. I would rather not have to use a vpn just for this, could we maybe get a way to disable the notification?

[jacobmischka]

I created a PR that should do that, but like I say there I don't think I'm able to build to test it.

[Bergg]

I also permanently get the orange box on my work network. The issue should be reopened?

[Bergg]

With 2.0.15-0.1 the box is brown..

[erkage]

I'm also have the offline box permanently (even after system reboot). Nylas 2.0.15 / Windows 7 / workplace so i'm behind a firewall. it's very annoying with this idontknowwhatcolorisit :)

[jstejada]

Thanks for the report! we're going ot look into how to fix this @jacobmischka can you re-submit your PR against latest master?

[jacobmischka]

@jstejada Done!

[jacobmischka]

With all of the recent changes to the repo, is it possible to build it from source again now?

[cjernej]

I also have the offline box continuously showing - really annoying! Running version 2.0.16 on windows 10 (Version 10.0.15063 Build 15063)

[jacobmischka]

In the meantime, you can open dev tools and just delete the element.

[cjernej]

Thanks! That works for now.Best,Jernej

        On Apr 20 2017, at 9:19 am, Jacob Mischka <notifications@github.com> wrote:

          In the meantime, you can open dev tools and just delete the element.

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