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nylas / nylas-mail

:love_letter: An extensible desktop mail app built on the modern web. Forks welcome!
https://nylas.com/nylas-mail/
MIT License
24.81k stars 1.37k forks source link

Nylas won't launch even after re-downloading the application #3414

Closed RobertMenke closed 7 years ago

RobertMenke commented 7 years ago
What operating system are you using?

Mac OSX ...

What version of Nylas Mail are you using?

Can't tell, the application won't load and there are no menu bar options. ...

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Bug?

Do you have any third-party plugins installed? If so, which ones?

I have no 3rd party applications installed. ...

Is the issue related to a specific email provider (Gmail, Exchange, etc.)?

I previously used gmail. ...

Is the issue reproducible with a particular attachment, message, signature, etc?

I took a screen capture with Quicktime, but the file is too large to upload. The steps are basically:

1 - Click on the app icon 2 - Check if any of the normal menu bar options are available (only quit is) 3 - try to show available windows (there are none) ...

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cascornelissen commented 7 years ago

I'm running into the same problem on OSX. The icon is available in the dock and the only menu is Nylas Mail > Quit. Tried reinstalling but that didn't fix the problem.

I was using multiple Gmail and IMAP accounts.

cascornelissen commented 7 years ago

@RobertMenke, this might be related to https://github.com/nylas/nylas-mail/issues/3343. Deleting the ~/.nylas-mail directory solves the issue but causes the configuration to be deleted as well.

jstejada commented 7 years ago

@RobertMenke @cascornelissen , merging into #3343. You can also just delete ~/.nylas-mail/edgehill.db instead of having to delete the whole folder.

emadow commented 7 years ago

Also had this issue. Resolution worked for me but I had to remove and re-add an account since things were wonky with it.