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nylas / nylas-mail

:love_letter: An extensible desktop mail app built on the modern web. Forks welcome!
https://nylas.com/nylas-mail/
MIT License
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Clarification: Post-2.0 Release, Nylas Pro Pricing Page Redirect, and Non-"Nylas Cloud" usage #3484

Open AyoungDukie opened 7 years ago

AyoungDukie commented 7 years ago

This is a more generalquestion regarding the status of Pro accounts, the ability to not use a Pro/Basic account (meaning a Nylas Cloud-enabled account), and pricing of a Nylas Pro subscription. There have been a couple of changes for the pricing policy, so there appears to be some discrepancies in the help docs. For instance, the new 2.0 release docs mention Pro members receiving a locked-in rate that includes previous "discounted" rates:

I am an existing Nylas N1 Pro customer. Will my pricing or billing change? No. We will continue to honor all customers who purchased Nylas N1 Pro at the discounted price.

https://support.nylas.com/hc/en-us/articles/115005574208-Nylas-Mail-2-0-Release-FAQ

While in the previous announcements for Mail the rate was described as it would be

"upgraded to [...] $12 per month billed annually"

https://blog.nylas.com/nylas-mail-is-now-free-8350d6a1044d

and

https://support.nylas.com/hc/en-us/articles/207208887-How-much-does-Nylas-cost-

To add to the confusion, the "Nylas Pro" pricing page now redirects to the Nylas Cloud pricing page, where the Mail page no longer has any reference to Mail Basic or Pro, and the only gauges of accounts to use refer to the number of "hosted accounts"

https://nylas.com/pricing

Additionally, there have been references to the issue of being unable to run the software without a Nylas account, ie previously N1 and the Sync Engine could be compiled locally and run locally without a Nylas account, however now it seems to be necessary to sign-in for client access (likely due to even Basic using open tracking, snoozing, etc.). Is there anyway to have these disabled and use the local Mail client without a Nylas account? See #3142

In conclusion, what is happening to Nylas Mail accounts (Pro or otherwise)?

  1. Are new sign-ups required to pay per account (as briefly touched on, but not addressed in #3256) where existing Pro accounts are "grandfathered" to not have an account limit?

  2. Will it be possible to sign up for the Pro accounts from here, or is all pricing now based solely upon the Nylas Cloud Pricng (ie per account # pricing, if I understand correctly?)

  3. There are vague references to limits upon API requests in the free version (ie snoozing, reminders, etc), but I cannot find any references to actual numbers and limits. Has this been decided?

  4. For clarity (as of this moment, I suppose) some of us have stuck around since the beta testing, and things are a little up in the air now. When these vouchers (for the older $7 per Mo pricing) expire, what would we pay to maintain the "Pro" version of Nylas Mail?

  5. Will it be possible to run Mail without the Nylas Cloud Features (ie without signing in) as opposed to now, it appears necessary to make an account and then sign-out of an install.

Update, additional reference here: https://github.com/nylas/nylas-mail/issues/3256#issuecomment-293562035

DavidWhite commented 7 years ago

As another long time user I'm also concerned by this confusing situation. Seems to me that Nylas are mid pivot and haven't really thought it all through - which is a worry. I just really want a nice mail client which works and is reasonably priced for a small team.

Support told me a couple of weeks ago that snooze, send later, and reminders have a 10 uses/week limit on the free version.

sachinag-zz commented 7 years ago

Heya, I'm the head of product management at Nylas.

  1. No, new signups aren't required to pay - we don't even ask for a credit card.
  2. The upgrade path is all inside the app, so we took the external page down because people were trying to pay before making an account, which was a huge support burden. Now that we've moved from free trial to freemium, we just want to get people using the app for free for starters.
  3. Limits are 10 a week for snooze, send later, and reminders.
  4. If you have an older N1 account where we did the coupon codes but you had to give us your credit card, then pricing is the old pricing - $84 a year or $9 a month.
  5. Nope, but that should be doable with a fork.