Account Deletion and Lies from Nylas Support

[danshao]

I've already reached out to your team about deleting account.

The first reply I received was:

Hey Dan,

Thanks for writing in about your Nylas Mail question. Unfortunately, we are no longer providing help support for Nylas Mail or N1. As a company, Nylas is focused on our API products to help other developers build email, calendar, and sync capabilities into their own applications.

While we no longer provide help support, N1 and Nylas Mail will continue working just as they do today - we are not turning them off any time in the forseeable future. If you have a subscription for N1 or Nylas Pro, those will continue to work. If you're a developer, or you know some developers interested in email or Electron applications, we encourage forks of the Nylas Mail project - https://github.com/nylas/nylas-mail/

If you want to cancel your N1 or Nylas Mail subscription, please visit http://billing.nylas.com and we'll give you a prorated refund of your purchase.

Thanks for being a Nylas Mail or N1 user -

Cheers,
Sachin

I was shocked to receive this wherein I replied that under EU DPD and the upcoming GDPR, I have the right to remove my personal information. I then received this reply from Sachin.

Sorry you hit the automated response. Deleted.

I went to check if my account was really deleted at billing.nylas.com only to find that my account was only active. I guess Nylas has a different definition of "deleted"?

[anechol]

I honestly regret trying this product out because I am struggling to remove it from my laptop. I was trying to find a replacement for Thunderbird and really liked Nylas's UI. I should have expected a red flag if they needed me to create an account just to use a dead service, but hindsight is 20/20 I suppose.

[mikeseese]

Is this truly an issue/bug with the nylas-mail software application or more of a support complaint?

[tito]

This is still almost the same answer. The very first ticket/answer was:

Unusued account automatically get deleted.

I asked more information, never been answered. Then 2 weeks later, i asked again for deleting my account:

Mathieu,

Sorry, but we are no longer providing customer support for Nylas Mail or N1. Please see this post for details. You may wish to check https://github.com/nylas-mail-lives/nylas-mail or http://getmailspring.com/ for an alternative email client.

If you need a refund, please visit https://billing.nylas.com to downgrade your subscription to Basic (free). We'll automatically refund your credit card for the remaining time left on your subscription.

If you've forgotten your Nylas password, please visit https://billing.nylas.com/forgot to do a password reset. Then you can downgrade to Basic.

We automatically delete unused Nylas Mail accounts, but it can take some time - unfortunately, we cannot accept immediate deletion requests.

Sincerely, The Nylas Team

As a first supporter, not having an option to opt-out or delete is outstanding. And more the fact they just don't want to do any support. What about our data living in their server? What about the deletion time?

I'm starting a legal complain about it, mail me if you want to join.

[tito]

Seems like peoples knew about it: https://news.ycombinator.com/item?id=12408288

[adadgio]

When I see an open source project that forces me to create an account to use their product without advertising it on the project homepage clearly, i jump on my seat (:jump). Just a few searches on the internet and i'm on this issue.

I deleted the app from my desktop and went for a coffee instead. Nowdays a proper account deletion process should be the first feature to code.

Cheers!