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nystudio107 / craft-transcoder

Transcode video & audio files to various formats, and provide video thumbnails
https://nystudio107.com/plugins/transcoder
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43 stars 12 forks source link

Videos not loading #56

Closed Jordenjj closed 2 years ago

Jordenjj commented 2 years ago

Question

Hello, My videos do not seem to be transcoding. The progress url outputs this. ,"duration":"unknown","time":0,"progress":"unknown","message":"encoding GIF, can't determine duration"}

What can cause this? It seems like the transcoding isn't starting at all. ffmpeg has been installed via Plesk. The log file shows nothing strange on first glance

Thank you,

khalwat commented 2 years ago

What version of the plugin are you using?

Have you checked your web.log to see if there are any errors?

Jordenjj commented 2 years ago

Latest, just got it today. Log shows no errors.

khalwat commented 2 years ago

You state that ffmpeg is installed via Plesk. What is the path to that executable on the file system, and does that match what is in your config/transcoder.php file? https://github.com/nystudio107/craft-transcoder/blob/develop/src/config.php#L29

Jordenjj commented 2 years ago

Excuse my late response. My general config PHP file does not seem to include anything on transcoder. Therefore I can't copy anything over. What could cause this? Could you maybe share what needs to be in transcoder.php?

Edit: I found my mistake regarding the above. Will report back after checking.

Jordenjj commented 2 years ago

Alright, paths in transcoder.php file are now:

// The path to the ffmpeg binary
'ffmpegPath' => '/vendor/php-ffmpeg/php-ffmpeg/src/FFMpeg.php',

// The path to the ffprobe binary
'ffprobePath' => '/vendor/php-ffmpeg/php-ffmpeg/src/FFProbe.php',
zawilliams commented 2 years ago

@Jordenjj you need to provide a path to the binaries, not the PHP library. If you run which ffmpeg and which ffprobe on the command line, you will be able to find where the binary is located. You can copy and paste that into the value for ffmpegPath and ffprobePath.

khalwat commented 2 years ago

What @zawilliams said... you need to point to the actual installed binaries, not php-ffmpeg.

Just to be clear... you put this in your config/transcoder.php file and not your general.php file.

Jordenjj commented 2 years ago

I've been trying to get ffmpeg installed right with plesk and centos7 but I can't seem to do it. Every installer fails because of no sudo access on shared hosting. This might be a 'me' problem. Is refunding possible when I am to blame?

Thank you.

khalwat commented 2 years ago

@Jordenjj should be -- but Pixel & Tonic handles all aspects of plugin sales/refunds, etc. Email them at: support@CraftCMS.com and point them to this thread.