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Efficient usenet downloader
https://nzbget.com
GNU General Public License v2.0
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Installing 24.3 via WebUI on Synology fails with errors #399

Closed drahamim closed 1 month ago

drahamim commented 1 month ago

Is there already an issue for your problem?

NZBGet Version

v24.3-stable

Platform

NAS/Synology/QNAP

Environment

Version 24.2
Config path /volume1/@appstore/nzbget/var/nzbget.conf
Tools
Name    Version Path
Python  2.7.18  /bin/python
7-Zip   24.05   /volume1/@appstore/nzbget/bin/7za
UnRAR   5.21    /usr/bin/unrar

System
OS  GNU/Linux 4.4.59+ (DSM 6.2.4-25556 Update 7)
CPU Intel(R) Atom(TM) CPU C3538 @ 2.10GHz
Arch    x86_64
Article Cache   100 MB

Libraries
Name    Version
LibXML2 2.12.4
ncurses 6.4
Gzip    1.3.1
OpenSSL 3.1.2
Boost   1_84

Current Behavior

I get a list of errors regarding directory settings. Invalid value for option "<some>Dir" (.../@appstore/nzbget/bin/downloads/nzb) error 13 I have checked permissions over and over and its still failing

Expected Behavior

Update NzbGet

Steps To Reproduce

  1. run Nzbget 24.2 installed via SynoCommunity.
  2. configure "MainDir" to a directory outside the @appstore path.
  3. attempt update.

Logs

Executing update-script /volume1/@appstore/nzbget/bin/install-update.sh Downloading version information... nzbget.conf(55): Invalid value for option "TempDir" (/volume1/@appstore/nzbget/bin/downloads/tmp): could not read information for directory /volume1/@appstore/nzbget/bin/downloads/tmp: errno 13, Permission denied nzbget.conf(52): Invalid value for option "QueueDir" (/volume1/@appstore/nzbget/bin/downloads/queue): could not read information for directory /volume1/@appstore/nzbget/bin/downloads/queue: errno 13, Permission denied nzbget.conf(46): Invalid value for option "NzbDir" (/volume1/@appstore/nzbget/bin/downloads/nzb): could not read information for directory /volume1/@appstore/nzbget/bin/downloads/nzb: errno 13, Permission denied Downloading verification signature... nzbget.conf(55): Invalid value for option "TempDir" (/volume1/@appstore/nzbget/bin/downloads/tmp): could not read information for directory /volume1/@appstore/nzbget/bin/downloads/tmp: errno 13, Permission denied nzbget.conf(52): Invalid value for option "QueueDir" (/volume1/@appstore/nzbget/bin/downloads/queue): could not read information for directory /volume1/@appstore/nzbget/bin/downloads/queue: errno 13, Permission denied nzbget.conf(46): Invalid value for option "NzbDir" (/volume1/@appstore/nzbget/bin/downloads/nzb): could not read information for directory /volume1/@appstore/nzbget/bin/downloads/nzb: errno 13, Permission denied Downloading nzbget-24.3-bin-linux.run... nzbget.conf(55): Invalid value for option "TempDir" (/volume1/@appstore/nzbget/bin/downloads/tmp): could not read information for directory /volume1/@appstore/nzbget/bin/downloads/tmp: errno 13, Permission denied nzbget.conf(52): Invalid value for option "QueueDir" (/volume1/@appstore/nzbget/bin/downloads/queue): could not read information for directory /volume1/@appstore/nzbget/bin/downloads/queue: errno 13, Permission denied nzbget.conf(46): Invalid value for option "NzbDir" (/volume1/@appstore/nzbget/bin/downloads/nzb): could not read information for directory /volume1/@appstore/nzbget/bin/downloads/nzb: errno 13, Permission denied Verifying package authenticity... nzbget.conf(55): Invalid value for option "TempDir" (/volume1/@appstore/nzbget/bin/downloads/tmp): could not read information for directory /volume1/@appstore/nzbget/bin/downloads/tmp: errno 13, Permission denied nzbget.conf(52): Invalid value for option "QueueDir" (/volume1/@appstore/nzbget/bin/downloads/queue): could not read information for directory /volume1/@appstore/nzbget/bin/downloads/queue: errno 13, Permission denied nzbget.conf(46): Invalid value for option "NzbDir" (/volume1/@appstore/nzbget/bin/downloads/nzb): could not read information for directory /volume1/@appstore/nzbget/bin/downloads/nzb: errno 13, Permission denied Updating NZBGet... ... Installer for nzbget-24.3 Verifying package... Checking system... CPU-Architecture: x86_64 Unpacking... /volume1/Storage/Public/Videos/Download/Usenet/NZBget/tmp/nzbget-24.3-bin-linux.run: line 258: /volume1/@appstore/nzbget/bin/installer.tmp: Permission denied Update failed, installer terminated with error status

Extra information

No response

phnzb commented 1 month ago

@drahamim Synology DSM runs each package under a specific user. For SynoCommunity nzbget package, sc-nzbget user is used. When the SynoCommunity nzbget package is installed, you select a shared folder to save the nzbget files. The default is downloads. All permissions to this folder will be automatically created during installation. If you want to use a different shared folder for nzbget files, you need to add RW permissions for this folder for the sc-nzbget user via: Control Panel -> Shared Folder -> Select folder you want to use -> Edit -> Permissions tab -> select from combobox System internal user -> sc-nzbget -> Read/Write -> Save. I just tested on DS215j / DSM 6.2.4-25556 Update 7

drahamim commented 1 month ago

After following as you suggested above I still get the permission denied response.

Should I try re-installing 24.2 or just remove and install with 24.3?

I'm also trying to figure out why its reporting "Invalid value" errors, then saying permission denied to the default directory which is not what I use.

phnzb commented 1 month ago

@drahamim

  1. Can I assume that nzbget 24.2 is working fine and the problem only occurs during the update?
  2. With the default settings, MainDir in the SynoCommunity package is always outside the @appstore path. By default MainDir is the path to the volume selected during installation (/volume1/downloads), so if you change MainDir then only one thing is required for correct work - permissions to the changed volume, as I wrote before.
  3. In your case it might be a bug caused by some inconsistency in path settings. If you share your nzbget.conf, we will look into the issue deeper. On Synology, you can backup nzbget.conf via WebUI - Settings - SYSTEM - Backup settings. Remove any sensitive information (news server information, etc.) from the conf file and send it to nzbget@nzbget.com
  4. As a last resort, you can uninstall the nzbget package and reinstall it via SynoCommunity. Please note: this will install the latest version (you cannot roll back to 24.2), and all settings will be reset to defaults. If you want to keep your settings, you can backup nzbget.conf (see above) and restore it after reinstallation (via WebUI - Settings - SYSTEM - Restore Settings).
drahamim commented 1 month ago
  1. I have been trying to update as I've been seeing issues lately with unpack failures with little to no clarity as to what the cause maybe. Usually an update tends to fix these issues.
  2. I change it to a sub directory in /volume1/
  3. I will send it and put this ticket number into the email subject.
drahamim commented 1 month ago

Sigh.... This issue can be closed.

on a hail-marry i changed my uMask setting to 1000 instead of 0777 or 777

That seems to have fixed my downloads and the update script.

I will note the first part of the log I posted in my initial message about the Dirs being invalid still showed even with a successful update.