Hello, this may be somewhat unrelated but please if anyone could look into my issue, it would be super helpful.
I setup my work profile about 2 years ago using ISLAND and I never needed to deactivate it. A day ago, I just paused my work apps for a while for better performance, but when I tried unpausing them again, it didnt work. My device asked me to enter pattern to unlock work apps but nothing happens when I enter the pattern. Now I have a permanent notification as in the below image:
Tapping on the notification pops the pattern lock menu but entering my pattern does nothing.
So I removed all security locks and the tried to open work apps but then I started getting popups for "Turn on your work apps" Clicking on "Turn ON" button was also behaving the same as entering the patter (Nothing happens).
I investigated with adb using my laptop and the only error I can find is the following:
UserInfo{10: Island :1030} serialNo=1001 isPrimary=false parentId=0
Type: android.os.usertype.profile.MANAGED
Flags: 4144 (INITIALIZED|MANAGED_PROFILE|PROFILE)
State: RUNNING_LOCKED
Created: +594d12h30m30s980ms ago
Last logged in: +22d3h44m37s901ms ago
Last logged in fingerprint: ebef28cbd7ccd4af8c83d26c14857f9447042438
Start time: +2m47s876ms ago
Unlock time: <unknown>
Has profile owner: true
Restrictions:
no_wallpaper
Device policy global restrictions:
null
Device policy local restrictions:
User Id: 10
no_bluetooth_sharing
Effective restrictions:
no_bluetooth_sharing
no_wallpaper
Ignore errors preparing storage: true
In the state, it says RUNNING_LOCKED when it should say RUNNING UNLOCKED unlike other profiles. When I stop it, the STATE changes to -1 and again to RUNNING_LOCKED when I unpause it again.
Do you have any idea on how to fix this using adb? I cannot delete my work profile and start again as there is some important data there.
Any magic adb commands or some working solutions would be helpful
Hello, this may be somewhat unrelated but please if anyone could look into my issue, it would be super helpful.
I setup my work profile about 2 years ago using ISLAND and I never needed to deactivate it. A day ago, I just paused my work apps for a while for better performance, but when I tried unpausing them again, it didnt work. My device asked me to enter pattern to unlock work apps but nothing happens when I enter the pattern. Now I have a permanent notification as in the below image:
Tapping on the notification pops the pattern lock menu but entering my pattern does nothing.
So I removed all security locks and the tried to open work apps but then I started getting popups for "Turn on your work apps" Clicking on "Turn ON" button was also behaving the same as entering the patter (Nothing happens).
I investigated with adb using my laptop and the only error I can find is the following:
In the state, it says
RUNNING_LOCKEDwhen it should sayRUNNING UNLOCKEDunlike other profiles. When I stop it, the STATE changes to-1and again toRUNNING_LOCKEDwhen I unpause it again.Do you have any idea on how to fix this using adb? I cannot delete my work profile and start again as there is some important data there.
Any magic adb commands or some working solutions would be helpful