Unable to initialize converter, error AMF_OPENCL_FAILED (code 19)

[Shahed0631j]

I am using Intel pentium g4400 with 8gb ddr4 ram amd asus h110mk motherboard, 120 GB transcend ssd recently I've added asus r7 360 oc 2gb ddr5 v2 graphics card , I had installed amd driver adrenalin-2020-21.5.2 , in obs it shows h254/AVF,,, but when I select and try to record or stream it says 'starting the output failed. please check the log for more details ' and in the log it says "Unable to initialize converter, error AMF_OPENCL_FAILED (code 19)" please help me Detailed log: 11:24:21.478: CPU Name: Intel(R) Pentium(R) CPU G4400 @ 3.30GHz 11:24:21.479: CPU Speed: 3312MHz 11:24:21.479: Physical Cores: 2, Logical Cores: 2 11:24:21.479: Physical Memory: 8130MB Total, 4963MB Free (NOTE: 32bit programs cannot use more than 3gb) 11:24:21.479: Windows Version: 10.0 Build 19043 (release: 2009; revision: 1083; 64-bit) 11:24:21.479: Running as administrator: false 11:24:21.479: Aero is Enabled (Aero is always on for windows 8 and above) 11:24:21.479: Windows 10 Gaming Features: 11:24:21.479: Game Bar: On 11:24:21.479: Game DVR: On 11:24:21.479: Game DVR Background Recording: Off 11:24:21.481: Sec. Software Status: 11:24:21.483: Microsoft Defender Antivirus: enabled (AV) 11:24:21.483: Windows Firewall: enabled (FW) 11:24:21.484: Current Date/Time: 2021-09-29, 11:24:21 11:24:21.484: Browser Hardware Acceleration: true 11:24:21.484: Portable mode: false 11:24:21.797: OBS 27.0.1 (32-bit, windows) 11:24:21.797: --------------------------------- 11:24:21.798: --------------------------------- 11:24:21.798: audio settings reset: 11:24:21.798: samples per sec: 48000 11:24:21.798: speakers: 2 11:24:21.800: --------------------------------- 11:24:21.800: Initializing D3D11... 11:24:21.800: Available Video Adapters: 11:24:21.803: Adapter 0: AMD Radeon (TM) R7 360 Series 11:24:21.803: Dedicated VRAM: 2121830400 11:24:21.803: Shared VRAM: 2173071360 11:24:21.803: PCI ID: 1002:665f 11:24:21.803: Driver Version: 27.20.20903.8001 11:24:21.803: output 0: pos={0, 0}, size={1920, 1080}, attached=true, refresh=59, name=HP V214b 11:24:21.806: Loading up D3D11 on adapter AMD Radeon (TM) R7 360 Series (0) 11:24:21.843: D3D11 loaded successfully, feature level used: b000 11:24:21.843: DXGI increase maximum frame latency success 11:24:21.843: D3D11 GPU priority setup failed (not admin?) 11:24:22.386: --------------------------------- 11:24:22.386: video settings reset: 11:24:22.386: base resolution: 960x540 11:24:22.386: output resolution: 960x540 11:24:22.386: downscale filter: Bicubic 11:24:22.386: fps: 60000/1001 11:24:22.386: format: NV12 11:24:22.386: YUV mode: 709/Partial 11:24:22.386: NV12 texture support enabled 11:24:22.387: Audio monitoring device: 11:24:22.387: name: Default 11:24:22.387: id: default 11:24:22.389: --------------------------------- 11:24:22.389: Skipping module '../../obs-plugins/32bit/chrome_elf.dll', not an OBS plugin 11:24:22.394: [CoreAudio encoder]: CoreAudio AAC encoder not installed on the system or couldn't be loaded 11:24:22.395: Failed to load 'en-US' text for module: 'decklink-captions.dll' 11:24:22.396: Failed to load 'en-US' text for module: 'decklink-ouput-ui.dll' 11:24:37.682: [AMF] Version 2.6.0 loaded (Compiled: 1.4.14.0, Runtime: 1.4.20.0, Library: 1;4;20;0;21.09.03.08;202105111331;CL#2303889). 11:24:37.808: [AMF] [Capability Manager] Testing Direct3D 11 Adapter 'AMD Radeon (TM) R7 360 Series (VEN_1002/DEV_665f/SUB_4961043/REV_0081)': 11:24:37.808: H264/AVC: Supported 11:24:37.808: H265/HEVC: Not Supported 11:24:37.808: 11:24:37.808: [AMF] [H265/HEVC] Not supported by any GPU, disabling... 11:24:37.816: Skipping module '../../obs-plugins/32bit/libcef.dll', not an OBS plugin 11:24:37.826: Skipping module '../../obs-plugins/32bit/libEGL.dll', not an OBS plugin 11:24:37.827: Skipping module '../../obs-plugins/32bit/libGLESv2.dll', not an OBS plugin 11:24:37.831: [obs-browser]: Version 2.14.3 11:24:37.831: [obs-browser]: CEF Version 75.1.16+g16a67c4+chromium-75.0.3770.100 11:24:37.836: [noise suppress: Nvidia RTX denoiser disabled, redistributable not found] 11:24:38.167: Couldn't find VLC installation, VLC video source disabled 11:24:38.178: A DeckLink iterator could not be created. The DeckLink drivers may not be installed 11:24:38.179: No blackmagic support 11:24:38.185: --------------------------------- 11:24:38.185: Loaded Modules: 11:24:38.185: win-wasapi.dll 11:24:38.185: win-mf.dll 11:24:38.185: win-dshow.dll 11:24:38.185: win-decklink.dll 11:24:38.185: win-capture.dll 11:24:38.185: vlc-video.dll 11:24:38.185: text-freetype2.dll 11:24:38.185: rtmp-services.dll 11:24:38.185: obs-x264.dll 11:24:38.185: obs-vst.dll 11:24:38.185: obs-transitions.dll 11:24:38.185: obs-text.dll 11:24:38.185: obs-qsv11.dll 11:24:38.185: obs-outputs.dll 11:24:38.185: obs-filters.dll 11:24:38.185: obs-ffmpeg.dll 11:24:38.185: obs-browser.dll 11:24:38.185: image-source.dll 11:24:38.185: frontend-tools.dll 11:24:38.185: enc-amf.dll 11:24:38.185: decklink-ouput-ui.dll 11:24:38.185: decklink-captions.dll 11:24:38.185: coreaudio-encoder.dll 11:24:38.185: --------------------------------- 11:24:38.185: ==== Startup complete =============================================== 11:24:38.194: All scene data cleared 11:24:38.194: ------------------------------------------------ 11:24:38.352: WASAPI: Device 'Speakers (Realtek High Definition Audio)' [44100 Hz] initialized 11:24:38.352: [Loaded global audio device]: 'Desktop Audio' 11:24:38.457: WASAPI: Device 'Mic in at rear panel (Pink) (Realtek High Definition Audio)' [48000 Hz] initialized 11:24:38.457: [Loaded global audio device]: 'Mic/Aux' 11:24:38.458: [window-capture: 'Window Capture'] update settings: 11:24:38.458: executable: HD-Player.exe 11:24:38.458: method selected: WGC 11:24:38.458: method chosen: WGC 11:24:38.458: 11:24:38.459: Switched to scene 'Scene' 11:24:38.459: ------------------------------------------------ 11:24:38.459: Loaded scenes: 11:24:38.459: - scene 'Scene': 11:24:38.459: - source: 'Window Capture' (window_capture) 11:24:38.459: - scene 'Scene 2': 11:24:38.459: ------------------------------------------------ 11:24:38.480: adding 42 milliseconds of audio buffering, total audio buffering is now 42 milliseconds (source: Mic/Aux) 11:24:38.480: 11:24:41.472: [AMF] <Id: 3> Unable to initialize converter, error AMF_OPENCL_FAILED (code 19) 11:24:41.472: Stream output type 'rtmp_output' failed to start!

[flaeri]

@Shahed0631j Hello!

Could you please try updating to this driver, and see if that dosent fix HEVC for you? It does for me :) https://www.amd.com/en/support/kb/release-notes/rn-rad-win-21-10-2

[Shahed0631j]

Yeah! Don't worry I've fixed it. By using older driver.

On Tue, 12 Oct 2021, 2:11 PM flaeri, @.***> wrote:

@Shahed0631j https://github.com/Shahed0631j Hello!

Could you please try updating to this driver, and see if that dosent fix HEVC for you? It does for me :) https://www.amd.com/en/support/kb/release-notes/rn-rad-win-21-10-2

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/obsproject/obs-amd-encoder/issues/424#issuecomment-940770569, or unsubscribe https://github.com/notifications/unsubscribe-auth/AV2YBR7FJG2GK5PCB3ZZXZ3UGPUS3ANCNFSM5E676AMQ . Triage notifications on the go with GitHub Mobile for iOS https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Android https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub.

[flaeri]

@Shahed0631j yeah, that works too :) Just a heads up that the newer driver is probably also going to do the trick for you. Does that mean you would like to close this issue?

[Shahed0631j]

I have no problem with that, but someone other guy who had the same problem as mine, he will get help with my issue. Isn’t it?

On Tue, 12 Oct 2021, 2:59 PM flaeri, @.***> wrote:

@Shahed0631j https://github.com/Shahed0631j yeah, that works too :) Just a heads up that the newer driver is probably also going to do the trick for you. Does that mean you would like to close this issue?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/obsproject/obs-amd-encoder/issues/424#issuecomment-940810134, or unsubscribe https://github.com/notifications/unsubscribe-auth/AV2YBRYLOTRFE5MB5M7JYTDUGP2ITANCNFSM5E676AMQ . Triage notifications on the go with GitHub Mobile for iOS https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Android https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub.

[flaeri]

none in this thread. I've reached the people in the issues that I believe related to this, as well. Ok, close away :)

[g-k-m]

Just want to say on the newest driver 22.2.1 this happens again. I rolled back to 22.1.1 and it works again. Not sure about 22.1.2

Is this in someway related to this project? Like, if a driver breaks the obs amd encoder functionality (cannot use h264 and h265), am i supposed to report it here so someone can fix it, or am i supposed to report it to amd? Cuz I did a bug report from Radeon Software but i am not sure if they read each one, neither i am sure if they will do anything about it. Technically the 22.2.1 driver is not a WHQL one but it's a decent indication of how it will go, so if the next WHQL driver doesn't solve it, what am i supposed to do, report it here, report it to amd, or do nothing? And where do i report it to amd besides the bug report?

[flaeri]

@g-k-m I think doing both is probably a good idea :) I know the team has started on a rework of the AMD encoder, which will hopefully play a bit nicer with drivers, as well as hopefully simplifying and bringing more frequent updates if needed.

Fingers crossed for now :)

[RytoEX]

This repository is being archived. All Issues are being closed. Thank you for understanding.