Closed ggez89 closed 2 years ago
Gol-D-Ace
commented
2 years ago Looking at your OBS log file it looks like you have issues connecting to obsproject.com
Does this also happen when you try to open obsproject.com in your normal Webbrowser?
09:19:06.845: [rtmp-services plugin] Remote update of URL "https://obsproject.com/obs2_update/rtmp-services/v3/package.json" failed: Send failure: Connection was resetDefinitely not a bug in the browser source.
ggez89
commented
2 years ago Looking at your OBS log file it looks like you have issues connecting to obsproject.com
Does this also happen when you try to open obsproject.com in your normal Webbrowser?
09:19:06.845: [rtmp-services plugin] Remote update of URL "https://obsproject.com/obs2_update/rtmp-services/v3/package.json" failed: Send failure: Connection was resetDefinitely not a bug in the browser source.
I do not have a problem connecting to obsproject.com. I downloaded OBS from there, and furthermore the browser does not connect to www.twitch.tv or anywhere else. Please re-open this issue.
Thanks
Gol-D-Ace
commented
2 years ago This is not something reproducible but rather something specifically to your setup going wrong.
Considering that OBS itself can't connect to anything (see log) you might want to check if something like a Firewall or Antivirus software is interfering with the program.
WizardCM
commented
2 years ago This error is entirely outside of our control. It behaves exactly as the same error as Chrome would, so a guide such as https://www.thewindowsclub.com/err_connection_reset-chrome would help more than we can.
ggez89
commented
2 years ago I already tried disabling my firewall and antivirus and it didn't work. Spent hours on sites like that last night trying to fix issues on my end and concluded that it might be caused by something else.
Something that is weird is that upon a fresh install, SOMETIMES the twitch login page will load ONCE. Then when I close/restart OBS, I get the connection error issues again. When deleting my user profile/settings, it does not fix the issue. Is there a cache used by CEF somewhere that I can clear?
WizardCM
commented
2 years ago The cache/cookies for OBS Browser are all stored in %appdata%\obs-studio\plugin_config\obs-browser\
ggez89
commented
2 years ago The cache/cookies for OBS Browser are all stored in
%appdata%\obs-studio\plugin_config\obs-browser\
I have been deleting that regularly to try to fix my problem, but no luck. Why would the browser load upon first install sometimes, but never after?
ggez89
commented
2 years ago 
I got this error after deleting cache and trying to upload my log file. I did this before any browser elements were called so no obs-browser cache folder was created. Does this help narrow down the problem?
WizardCM
commented
2 years ago The same reason your log is also full of connection errors. Something between OBS and the internet.
It's worth making absolutely clear: errors visually in the browser panel specifically are from CEF/Chromium. The errors in the log file and the screenshot you've posted are completely unrelated to CEF, they're from curl. If both CEF and curl are erroring, 9 times out of 10 it's a firewall or antivirus. Sometimes it's caused by your system clock being incorrect. Sometimes it's your ISP. Either way, it's not obs-browser related.
mihawk90
commented
2 years ago This is probably a discussion for the Discord or the Support forums, not a GitHub issue.
But regardless, when the SSL/TLS handshake fails it is often related to outdated/missing certificates on the windows installation, or simply the system time being slightly off. Try to force a refresh on the system time and also check the BIOS/UEFI time so they both match up.
ggez89
commented
2 years ago Clock syncing in windows and BIOS didn't do anything, they were already fine.
When I download the portable installation, and move it to a new folder, the first opening of OBS works. Then when I close and try to re-open, the browser fails again. So I can rename the root folder and get OBS browser to open once. Then when I close OBS, i have to rename the folder again to make the browser work. Any ideas?
Operating System Info
Windows 10
Other OS
No response
OBS Studio Version
27.1.3
OBS Studio Version (Other)
No response
OBS Studio Log URL
http://www.sendfailure.connectionwasreset.com
OBS Studio Crash Log URL
No response
Expected Behavior
Browser should open to allow me to log into twitch, use web docks, or upload log file.
Current Behavior
Send failure: Connection was reset
Browser can't connect to the internet. Can still connect to twitch and stream, but nothing involving the browser works. See image attached for what I see.
Steps to Reproduce
Anything else we should know?
An obvious work around is to connect to twitch via stream key. This allows me to stream, but does not allow me to use the docks, or upload log files to twitch. functionality is mega broken. I have tried disabling all running Chrome extensions and closing the chrome.exe process. Below is my log file.