Cannot access third party blog, forum, wiki or ticketing system

[josephgodwinkimani]

I wanted to install third party ticketing system, since no free option is offered by Octobercms, using Softaculous but the system is inaccessible through the url:http://mydomain/helpdesk. I get 403 error so I tried other systems such as blogs, forums, wiki but got the same problem.

I further tried uploading the system files for respective systems to public_html/systemfolder etc but same problem. Note this has never happened to us before. Why is this happening?

[Harrison-B]

This is most likely due to OctoberCMS's .htaaccess file (if you are on Apache)

I'm no expert, but perhaps someone else could help specify how to add an exception. I put all my third party software on sub-domains, and disable (by renaming) the .htaaccess file during the install and re-enable it after everything is working.

[daftspunk]

As above, you will need to allow this folder through the .htaccess file

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