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oculus-samples / Unity-SharedSpatialAnchors

Unity-SharedSpatialAnchors was built to demonstrate how to use the Shared Spatial Anchors API, available in the Meta XR Core SDK for the Unity game engine.
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getCloudPermissionEnabled: oculus_spatial_anchor_cloud=false #8

Closed JulienCros closed 1 year ago

JulienCros commented 1 year ago

Hello,

When creating an anchor and then sharing it, we come across an error on the app logs:

"Saving anchor(s) failed. Possible reasons include an unsupported device."

inHMD_error

When I check the adb logs, I get the following errors:

SP:AP:AnchorPersistenceConfig: getCloudPermissionEnabled: oculus_spatial_anchor_cloud=false

SP:AP:AnchorPersistenceRuntimeIpcServer: Request denied based on storage location for package com.Oculus.UnitySharedSpatialAnchors, sessionUuid:e0d791ec-49a1-4948-abd4-e4754812554b

SP:AP:AnchorPersistenceRuntimeIpcServer: Aborting saveAnchorV3 for package name: com.Oculus.UnitySharedSpatialAnchors 

SP:AP:AnchorPersistenceRuntimeIpcClient: Failed RPC for saveAnchor, rpcAllowed: false, CallServerRPCResult: 9 

SP:AF:AnchorFrameworkSlamAnchor: saveAnchor failed!

ADB_error

Do you have any idea how to resolve this issue (I can't seem to find anything on internet) ? Could it come from a missing Android permission ?

aykim-fb commented 1 year ago

Thank you for reporting this issue. We are working on a fix. In the meantime, could you try the following mitigation?

  1. Make sure that the setting "Share point cloud data" is enabled? You can find this in Settings > Device Permissions > Share point cloud data (toggle). More information can be found at https://www.meta.com/help/quest/articles/in-vr-experiences/oculus-features/point-cloud/.
  2. After ensuring that this setting is enabled, try rebooting the device and sharing the anchor again.
JulienCros commented 1 year ago

Thank you for reporting this issue. We are working on a fix. In the meantime, could you try the following mitigation?

  1. Make sure that the setting "Share point cloud data" is enabled? You can find this in Settings > Device Permissions > Share point cloud data (toggle). More information can be found at https://www.meta.com/help/quest/articles/in-vr-experiences/oculus-features/point-cloud/.
  2. After ensuring that this setting is enabled, try rebooting the device and sharing the anchor again.

We had been making sure it was enabled everywhere before even having the error. It now works well everywhere (we just lost the ability to save the anchors locally for no reason and I won't be able to look into it).

We're not sure but our best guess is that after getting the approval for the Data Use Checkup, it takes a few days to properly enable the right to access the Platform's Cloud.

The only other thing we changed the day it started working was requesting every Data Use Checkup permission directly or indirectly related to multiplayer. It then started working hours later on only one of our Test User but I think it may be only a coincidence. I created a new Test User for my other HMD Pro on which it everything worked right away.

Either way it definitely looks like a server issue.

Maybe I would suggest you to add to the guide that it is required to: 1) Create an organisation and an app on the Platform's site 2) Add the AppID to Unity AND Photon 3) Request UserID (and User Profile?) on the Data Use Checkup tab 4) Wait for a few days once getting approval ?

Also in the documentation about Test Users, it is said that they can allow to bypass the Data Use Checkup authorizations request and it is not the case.

You can close this issue if you want, if you have any other question I'll gladly answer it

SteveOnorato commented 1 year ago

Thanks for helping the developer community by reporting this and providing a solution! The documentation at https://developer.oculus.com/documentation/unity/unity-ssa-sf/ has been updated.