Closed nounoubensebia closed 3 years ago
[IMP] mail_client_extension: add contact, multi-record & Helpdesk support
1) Add contact & multi-record support:
Improve the management of the partners from the outlook plugin
-Add ability to log the email in the chatter of a res.partner record
-Add ability to search for a res.partner record from outlook
-When creating leads, include the email message in the created lead
-Add a go back button which enables the user to go back to their previous search queries/selected contacts
2) Add Support for helpdesk tickets
Enable the user to work on helpdesk tickets from their mailbox
-Enable user to see tickets related to the contact
-Enable the user to create a new ticket using the email message
-Enable the user to log an email into a ticket
Task-2427737
Related: odoo/odoo#66139 Related: odoo/enterprise#16913 Related: odoo/upgrade#2156
[IMP] mail_client_extension: add contact, multi-record & Helpdesk support
1) Add contact & multi-record support:
Purpose
Improve the management of the partners from the outlook plugin
Specifications
-Add ability to log the email in the chatter of a res.partner record
-Add ability to search for a res.partner record from outlook
-When creating leads, include the email message in the created lead
-Add a go back button which enables the user to go back to their previous search queries/selected contacts
2) Add Support for helpdesk tickets
Purpose
Enable the user to work on helpdesk tickets from their mailbox
Specifications
-Enable user to see tickets related to the contact
-Enable the user to create a new ticket using the email message
-Enable the user to log an email into a ticket
Task-2427737
Related: odoo/odoo#66139 Related: odoo/enterprise#16913 Related: odoo/upgrade#2156