Unable to connect after update

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Please answer the questions about build version and network, will save
developers a lot of time !

What steps will reproduce the problem?
1. Starting up Chrome to Phone
2. Select account to use. (I only have one.)
3. Press "Next" button to register the phone for Chrome.

What is the expected output? What do you see instead?
I would expect to see the phone being registered for the Chrome to Phone 
features. Instead I get the error message that it's "Unable to connect." 

What version of the android, in Settings -> About phone -> Build number (
ex. FRFxx ) ? If less than FRF50 - see the FAQ.
Android 2.3.7
GWK74

Is the phone using WiFi or mobile network when problem occurs ? If Wifi,
are you behind a firewall that blocks outgoing connections ?
I do have WiFi running and am able to browse the internet via a browser and get 
Gmail messages and any other internet app works. I have also tried on 3G, same 
result.

Can you open "Gmail" application ? Do you see new messages without hitting 
'refresh' ?
Yes, everything works fine.

Can you open "Talk" application ? Do you see incoming chats ?
Yes, no problem.

Please provide any additional information below.
Seems to be the same as Issue 158, but since that has the "fixed" status, I am 
opening a new one.

This happened to me after I installed the update of Chrome to Phone 2.3.0.
I was using the app with no problems before the update.

I have logged the app and saw this error:

W/DeviceRegistrar( 7004): Registration error 302

Original issue reported on code.google.com by eddywitk...@gmail.com on 3 Feb 2012 at 11:21

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This needs priorty changed to Critical. After the latest update the app is 
useless. Gmail, Talk/everything else works.

Tried on several WiFi's and data networks.

Samsung Galaxy S2 /official firmware XWKK5/ Android 2.3.6

Original comment by cole...@gmail.com on 8 Feb 2012 at 11:54

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I am having the same issue. Google Nexus S

(Note: Chrome to Phone does not currently support Google Apps accounts).

Error: Unable to connect.

This is my first attempt at getting this to work. I have installed the 
extension on my browser and attempted turning off/turning on my phone. Also 
cleared cache/cookies. Still nothing. Only one Google account on my phone, but 
could be conflicting with my work Gmail account that is on my laptop. (don't 
know if that has anything to do with it). I was signed into my personal account 
when I added the extension, but since the extension is attached to the browser, 
it is always available no matter how I am signed in.

Following this, waiting patiently for an update.

Original comment by daniel.m...@gmail.com on 8 Feb 2012 at 5:51

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Same problem. Just discovered the app today. Seems awesome, doesn't work. Came 
here from Issue 158.

Original comment by greiss...@gmail.com on 8 Feb 2012 at 11:24

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Galaxy s2

Also got an "unable to connect" problem, after a new flash of 2.3.6 ROM.

Got an old phone "HTC Desire", it's work well.  Tried to disconnect the a/c in 
Desire and setup in s2, but no luck :(

Original comment by fung.har...@gmail.com on 9 Feb 2012 at 1:13

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Nexus One ,ROM 2.3.7
the same issue
attached pic

Original comment by Hassan.b...@gmail.com on 10 Feb 2012 at 10:51

Attachments:

• screenshot-1328870777139.png

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Somehow, I found that while I still have the "Unable to connect" error in the 
phone app, sending links from the Chrome browser actually works! The browser 
opens on my phone and the website that I send appears.

Do other people see that too?

The only problem is, that I can not change the settings on the phone, for 
example, I want my links to appear as a notification, not immediately open the 
browser. That can only be done when logging into the app, which doesn't work.

Original comment by eddywitk...@gmail.com on 11 Feb 2012 at 5:26

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I fixed it!

Did a factory reset of my phone, installed Chrome To Phone and then it asked me 
to accept permissions and now it works.

I think the problem is with these permisssions, that do not get asked every 
time.

Original comment by eddywitk...@gmail.com on 12 Feb 2012 at 5:35

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@8, I guess it may not related to the authority as we have accepted the 
permission with the second Google account,  however when tired too switch back 
to the primary account, it still failed....

Original comment by fung.har...@gmail.com on 13 Feb 2012 at 12:35

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@9, Maybe I was just lucky.....but the fact that I completely started from 
scratch and it asked me for permission, was different than before.

Original comment by eddywitk...@gmail.com on 13 Feb 2012 at 12:38

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All, may be this is the solution. 

Tried to change gmail password in pc...and then update password in android.   
Link up chrome to phone again. ...it's working now └(^o^)┘

Original comment by fung.har...@gmail.com on 13 Feb 2012 at 3:40

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Thanks @11. Worked for me too, maybe this will give the Google team a clue as 
to what is causing the issue. And as a bonus, I have a shiny new, better 
security password.

Original comment by steven.c...@gmail.com on 13 Feb 2012 at 3:49

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Indeed! Thanks for sharing it with us @11
I can confirm the solution (at least for me it worked)!
Let's hope Google picks it up from here for all others.

Original comment by woost...@gmail.com on 13 Feb 2012 at 10:52

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LG P-500
android 2.3.3
chrome-to-phone 2.3.0

1) uninstalled chrome-to-phone
2) deleted autorisation from my google account 
3) reinstalled chrome-to-phone

doesn't work anymore, message is "can't connect"

Original comment by max.licc...@gmail.com on 15 Feb 2012 at 4:27

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instalar y soporte

Original comment by juanguti...@gmail.com on 20 Feb 2012 at 4:26

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Shutting down my phone, changing my google password, rebooting my phone and
signing in with the new password worked for me. Everyone should try that a
couple times if it doesn't work at first.

Original comment by daniel.m...@gmail.com on 21 Feb 2012 at 3:43

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Confirmed. Changing password on primary account fixed this issue for me

Original comment by rhspo...@gmail.com on 27 Feb 2012 at 12:50

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I would be more willing to try changing password fix if Google wasn't 
"protecting" us regarding using old passwords.

Original comment by Xephyr....@gmail.com on 29 Feb 2012 at 2:27

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Make sure your date and time are current, that fixed the issue for me.

Original comment by jerry6...@gmail.com on 29 Feb 2012 at 7:27

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I hit this problem too but then discovered application specific passwords. 
check that 2-step verification is switched on in your Google account settings. 
it probably isn't.
switch it on then follow the instructions to create the app password.
If your confused watch
http://www.youtube.com/watch?v=zMabEyrtPRg&t=2m13s

Original comment by gor...@gmail.com on 6 Mar 2012 at 9:26

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17 worked for me, thanks

Original comment by them1kew...@gmail.com on 15 Mar 2012 at 1:33

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@eddywitk

I have noticed the same thing.  When I click on the Chrome to Phone app, the 
"setup" screen comes up. But when I click the "back" button it will go to the 
Chrome to Phone home screen where I can see all the items I've sent there.  But 
initially I get the unable to connect when adding my account (again).

Original comment by imthem...@gmail.com on 20 Mar 2012 at 12:49

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@17
Changing my gmail account password worked for me...

Original comment by imthem...@gmail.com on 20 Mar 2012 at 1:17

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Turning on 2-step authentication did the trick for me.

Original comment by jmcr...@gmail.com on 25 Mar 2012 at 3:44

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Here's a temporary solution until this app is fixed.

Search Android Market for "Chrome to phone". Install "Chrome to Phone for 
China". Yes China!

Very similar app. Read the description very well.

You'll have to install a new extension in your Chrome browser named "chrome to 
phone for China". Note: You'll find it in Chinese. Install the extension and 
give it permission to sign in to your account. Voila, links are being sent 
again!

Note: The extension will show you words like "Sending" and "Sent" in Chinese. 
Used Google Translate to figure them out ;)

Original comment by aounitah...@gmail.com on 28 Mar 2012 at 5:13

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Please change the priority on this item to critical.  This app is useless 
without undo requirements on our end to make it work.  

Original comment by jcarlile...@gmail.com on 4 Apr 2012 at 5:24

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I have the same problem no version works only Chrome to phone China works, on 
my android phone I installed Chrome to phone China and I had the interface in 
french (my phone is configured in French) And I had to install Chrome to Phone 
China on my desktop also to work, with the Chinese extension and the Chinese 
application, it now works.

Original comment by tba...@gmail.com on 7 Apr 2012 at 2:24

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Error: Unable to connect on HTC Aria - PLEASE FIX GOOGLE!

Original comment by jtbrown...@gmail.com on 20 Apr 2012 at 7:15

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@28 This worked for me too.

Original comment by christia...@gmail.com on 10 May 2012 at 6:18

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@ 11 ;yes it did worked...i did just what you posted and its working...so 
Google listen up...maybe you should read some of those comments people posting 
here for your Google problems...and again Thanks @11

Original comment by VedatPas...@gmail.com on 13 May 2012 at 9:33

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Error: Unable to connect.  I am using a HTC Rezound.  

Also using Google's two step verification.  Would I need to use an application 
specific password for this to work?  I've granted access when I added the app 
to Chrome on my computer.  Its the Android side that will not link up..

Original comment by nrinz...@gmail.com on 22 May 2012 at 4:30

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APPLICATION SPECIFIC PASSWORDS

Now that you have 2-step verification, some applications won't work with
your regular password. Examples include:

-Smartphones (e.g., Android, iPhone)
-Mail clients that use IMAP/POP (e.g., Outlook Express, Thunderbird or
Apple Mail)
-Chat clients (e.g., Google Talk)

To get these applications working again, you'll need to create an
application-specific password. Click the link below to get started.

https://accounts.google.com/IssuedAuthSubTokens

To learn more about 2-step verification, visit:

http://www.google.com/support/accounts/bin/answer.py?answer=180744

SOLUTION. THIS IS BETTER THAN CHANGING PASSWORDS.
ALL THIS DOES IS CREATE AN APPLICATION SPECIFIC PASSWORD AND ALSO MAKES YOUR 
GMAIL MORE SECURE.

Original comment by memanu.b...@gmail.com on 27 May 2012 at 6:25

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set up on Phone (factory, Rogers, ROM, Samsung SII LTE) and get unable to 
connect error. Tried multiple reboots, WiFi, LTE no luck, . Installed on 
Tablet, Tab 10.1 and no problem all works well.

Not willing to go with 2 step at the moment just for this.........

Original comment by stev...@gmail.com on 31 May 2012 at 5:03

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Changing password worked for me too ... Thank you everyone for your help

Original comment by jdrecycl...@gmail.com on 3 Jul 2012 at 6:08

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Changing password has not worked for me. Frustraing this.

Original comment by tones1...@gmail.com on 5 Jul 2012 at 10:48

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This is ridiculous, why doesn't this work anymore? Tried resetting my password 
and it didn't work for me, I tried 
1) uninstalling app
2) logging out of chrome to phone on Chrome Browser
3) Changing password on desktop browser
4) restarting phone
5) installing chrome 2 phone
6) still doesn't connect...

Anyone follow a different step? ex: keeping the phone off the whole time while 
changing the account password?

Original comment by Serge7...@gmail.com on 9 Jul 2012 at 2:57

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GOOGLE!  FIX THE BUG. DON'T MAKE EVERYONE WIPE THEIR PHONE TO MAKE YOUR APPS 
WORK PROPERLY.  THIS IS WHY APPLE IS STILL WINNING.  WE DON'T WANT TO HAVE TO 
CONTROL ALT DELETE ALL THE TIME BECAUSE THE SOFTWARE CRASHES AND DOESN'T WORK 
NICELY WITH ITSELF.  PLEASE FIX!

Original comment by bryancla...@gmail.com on 17 Jul 2012 at 6:41

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Google??  Hello???  There's posts about this issue over a year old, and no 
fix??  Just want users to abandon your google apps and use other alternatives, 
ie. "Pocket" (formerly "read it later")?

High time y'all fixed the issue!!  ?!?!?

Original comment by DBarne...@gmail.com on 17 Jul 2012 at 10:22

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man i used to used chrome 2 phone all the time. it was awesome. it has always 
reported "unable to connect" ever since the day i first installed it, but send 
link still worked most of the time - until earlier this week. tried everything 
except for the factory default reset but nothing is fixing it.

the good news is that even though i can't send links or anything to my phone 
with chrome to phone, i still have the chrome to phone icon on my phone and in 
chrome. that is the real reason i downloaded chrome to phone. the icon. sending 
links is just an added feature, but having a little phone icon that doesn't do 
anything is priceless. chicks dig it.

Original comment by lclem...@gmail.com on 28 Jul 2012 at 11:15

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Still is not working at all! Google where are you? Come on guys...get it fixed 
pleased. We are your dedicated and loyal customers. 

Come through Google!

Original comment by phatyoga...@gmail.com on 1 Aug 2012 at 7:13

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so many posts, still the same bug!!! frustrating!!!

Original comment by njarunnj on 27 Aug 2012 at 6:13

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I get the error message on my primary Gmail account, not my other Gmail 
accounts. 

Signed out of chrome to phone on my browser (Google Chrome). 
Signed into chrome to phone on my browser - was prompted to allow access during 
signing in again, confirmed.
Launched Chrome to Phone on my phone again (GNexus Toro running CM10). 
Selected my primary email account and got the error message again. 
Hit the Back key and the normal Chrome to Phone home screen appears. 

Sent link from browser to phone and it works. 

So even though I'm getting the error, the app works, after signing out/signing 
in on the browser side.  

Original comment by dan...@gmail.com on 4 Sep 2012 at 11:17

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changing passwords on account worked for me as well

Original comment by lumpyfis...@gmail.com on 6 Sep 2012 at 1:58

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so tried creating an app specific password for chrome to phone, but still just 
erroring out, without asking for a password.

any other ideas?

Original comment by Zxur...@gmail.com on 21 Sep 2012 at 8:29

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Pleaaaaaaaaaaaaaaaase fix this it's killing me!

Original comment by mohamadr...@gmail.com on 3 Oct 2012 at 1:16

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Did any of you try the latest update? It is working for me now.

Original comment by eddywitk...@gmail.com on 3 Oct 2012 at 1:19

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Did not work with the latest update (Oct 2nd) that came to me via auto-update.
But after uninstalling and reinstalling it, it's now working!

Original comment by matthias...@gmail.com on 15 Oct 2012 at 1:41

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This has been frustrating me for months, I tried all the above mentioned but 
nothing worked, finally I connected to VPN using Hot Spot Shield and bingo! it 
connected. The good part is that I could receive links even after I 
disconnected the VPN.

Original comment by mohamadr...@gmail.com on 4 Dec 2012 at 7:10