Latest snap version of the client does not launch on Ubuntu 20.04

[daisukixci]

Since yesterday my zoom client does not open on Ubuntu 20.04 and seems to fails with a segfault joined logs I found

❯ snap info zoom-client
name:      zoom-client
summary:   ZOOM Cloud Meetings
publisher: Oliver Grawert (ogra)
store-url: https://snapcraft.io/zoom-client
contact:   ogra@ubuntu.com?subject=zoom-client
license:   unset
description: |
  Video conferencing with real-time messaging and content sharing

  https://zoom.us/ provides simplified video conferencing, whiteboard sharing
  and messaging across any device. This is an unofficial re-pack of the debian
  package provided by zoom.us
commands:
  - zoom-client
snap-id:      76rrD7USwCJrZgepbRk7UdFEWON3tVKX
tracking:     latest/stable
refresh-date: today at 17:29 CEST
channels:
  latest/stable:    5.10.3.2778 2022-04-21 (175) 369MB

Log file zoom_stdout_stderr.log

[Fuseteam]

appearently it also doesn't open on 18.04, to make things worse zoom is mandating 5.10 so this is critical the good news is that the deb version does work normally

[daisukixci]

Probably same issue as #112

[jpseara]

appearently it also doesn't open on 18.04, to make things worse zoom is mandating 5.10 so this is critical the good news is that the deb version does work normally

I advise to just use the browser version in the meanwhile. I have been doing it since the snap client stopped working and it works surprisingly well.

[daisukixci]

appearently it also doesn't open on 18.04, to make things worse zoom is mandating 5.10 so this is critical the good news is that the deb version does work normally

I advise to just use the browser version in the meanwhile. I have been doing it since the snap client stopped working and it works surprisingly well.

Doing it a the moment, but it has less sound control for loudy mech keyboard :backaway:

[Fuseteam]

@jpseara yeah i've fallen back on the deb version for now, but it would nice to get this fixed. less technical people aren't able to use the browser version that easily, or update themselves really

[jpseara]

@jpseara yeah i've fallen back on the deb version for now, but it would nice to get this fixed. less technical people aren't able to use the browser version that easily, or update themselves really

Agreed. Unfortunately this snap is maintained by a single person (which is doing a fantastic job by the way!) and not by Zoom themselves. Which means that there will always be some delays when getting new releases or fix ongoing problems.

[vasi]

Looks liike the Flatpak is having similar issues: https://github.com/flathub/us.zoom.Zoom/issues/315

[daisukixci]

@jpseara yeah i've fallen back on the deb version for now, but it would nice to get this fixed. less technical people aren't able to use the browser version that easily, or update themselves really

Agreed. Unfortunately this snap is maintained by a single person (which is doing a fantastic job by the way!) and not by Zoom themselves. Which means that there will always be some delays when getting new releases or fix ongoing problems.

No doubt about it, if I had been more familiar with snap (zoom is the first one I use), I could have known I could revert, and problem would have been fixed, but I purged :man_facepalming:

[Fuseteam]

@jpseara yeah i've fallen back on the deb version for now, but it would nice to get this fixed. less technical people aren't able to use the browser version that easily, or update themselves really

Agreed. Unfortunately this snap is maintained by a single person (which is doing a fantastic job by the way!) and not by Zoom themselves. Which means that there will always be some delays when getting new releases or fix ongoing problems.

don't worry, i know. just doing my part in confirming a critical bug ;)

@daisukixci sadly that wouldn't work in this case, as zoom made 5.10 mandatory to use zoom at all. anything older simply can't join zoom meetings, that's why i called it "critical". this issue makes the snap unusable for the time being

[lizthegrey]

Latest --edge snap appears to work now.

[Fuseteam]

i can confirm for ubuntu 22.04

[daisukixci]

I stop using the snap myself, but it seems it has been fixed, so i'm closing this one. Thanks a lot for your work.

[jrisi256]

Hi,

I tried downloading the snap version of Zoom on Ubuntu 22.04 using the latest=edge channel (because every other channel does not work. The application fails to even launch).

However, it fails to install with the following error:

sudo snap install zoom-client --channel=latest/edge

error: cannot perform the following tasks:
- Run configure hook of "zoom-client" snap if present (run hook "configure": /snap/zoom-client/201/usr/bin/fc-cache: error while loading shared libraries: libfontconfig.so.1: cannot open shared object file: No such file or directory)

Version of snap and ubuntu:

snap --version

snap    2.58.3
snapd   2.58.3
series  16
ubuntu  22.04
kernel  5.19.0-35-generic

If I can provide more information, let me know.

[albertodiazdorado]

Same problem here

run hook "configure": /snap/zoom-client/201/usr/bin/fc-cache: error while loading shared libraries: libfontconfig.so.1: cannot open shared object file: No such file or directory

[fggec]

same here run hook "configure": /snap/zoom-client/201/usr/bin/fc-cache: error while loading shared libraries: libfontconfig.so.1: cannot open shared object file: No such file or directory

[albertodiazdorado]

@daisukixci what do you use instead? I still cannot upgrade my zoom snap

[daisukixci]

I use the official Deb that we host in an internal mirror

[albertodiazdorado]

I was really hoping for a simpler solution, but I guess I will have to accept that there is not one :sweat_smile:

Thanks!