Client Freezes - i915

[gaber1096]

Hello,

Using a laptop zoom client runs in some issues with freezing:

[Tue Apr 21 16:30:12 2020] i915 0000:00:02.0: GPU HANG: ecode 9:0:0x00000000, hang on rcs0 [Tue Apr 21 16:30:12 2020] i915 0000:00:02.0: Resetting rcs0 for hang on rcs0 [Tue Apr 21 16:30:20 2020] i915 0000:00:02.0: Resetting rcs0 for hang on rcs0 [Tue Apr 21 16:30:35 2020] i915 0000:00:02.0: Resetting rcs0 for hang on rcs0 [Tue Apr 21 16:30:43 2020] i915 0000:00:02.0: Resetting rcs0 for hang on rcs0 [Tue Apr 21 16:30:51 2020] i915 0000:00:02.0: Resetting rcs0 for hang on rcs0 [Tue Apr 21 16:30:59 2020] i915 0000:00:02.0: Resetting rcs0 for hang on rcs0

Graphics: Intel Corporation Device 3ea0 (rev 02), using i915 kernel drivers Kernel: 5.3.0-46-generic OS: elementary OS 5.1.3 Hera - Tested also on Ubuntu, same issue.

[ogra1]

can you attach

~/snap/zoom-client/current/.zoom/logs/zoom-terminal.log

[gaber1096]

/home/gaber/snap/zoom-client/current/.zoom/logs/zoom-terminal.log ZoomLauncher started. cmd line: CreateReportChannel bp_server_fd=4 $HOME = /home/gaber/snap/zoom-client/64 export SSB_HOME=/home/gaber/snap/zoom-client/64/.zoom; export QSG_INFO=1; export LD_LIBRARY_PATH=/snap/zoom-client/64/zoom; export BREAKPAD_CLIENT_FD=3; /snap/zoom-client/64/zoom/zoom "" No PulseAudio daemon running, or not running as session daemon. zoom started. Gtk-Message: 15:37:12.817: Failed to load module "pantheon-filechooser-module" Gtk-Message: 15:37:13.193: Failed to load module "canberra-gtk-module" Gtk-Message: 15:37:13.217: Failed to load module "canberra-gtk-module" ZoomLauncher started. cmd line: CreateReportChannel bp_server_fd=4 QApplication: invalid style override passed, ignoring it. $HOME = /home/gaber/snap/zoom-client/64 export SSB_HOME=/home/gaber/snap/zoom-client/64/.zoom; export QSG_INFO=1; export LD_LIBRARY_PATH=/snap/zoom-client/64/zoom; export BREAKPAD_CLIENT_FD=3; /snap/zoom-client/64/zoom/zoom "" Exit zoom as another zoom instance is running! No PulseAudio daemon running, or not running as session daemon. zoom started. Gtk-Message: 15:37:14.259: Failed to load module "pantheon-filechooser-module" Gtk-Message: 15:37:14.393: Failed to load module "canberra-gtk-module" Gtk-Message: 15:37:14.398: Failed to load module "canberra-gtk-module" QApplication: invalid style override passed, ignoring it. Exit zoom as another zoom instance is running! No PulseAudio daemon running, or not running as session daemon. No PulseAudio daemon running, or not running as session daemon. Client: Breakpad is using Client-Server Mode! client fd = 3 Client: Breakpad is using Client-Server Mode! client fd = 3 success to create child process,status is 0. zoom exited normally. run zoom successfully,exit code is 0. ZoomLauncher exit. success to create child process,status is 0. zoom exited normally. run zoom successfully,exit code is 0. ZoomLauncher exit.

/home/gaber/snap/zoom-client/current/.zoom/logs/zoom-terminal.log.old ZoomLauncher started. cmd line: CreateReportChannel bp_server_fd=4 $HOME = /home/gaber/snap/zoom-client/64 export SSB_HOME=/home/gaber/snap/zoom-client/64/.zoom; export QSG_INFO=1; export LD_LIBRARY_PATH=/snap/zoom-client/64/zoom; export BREAKPAD_CLIENT_FD=3; /snap/zoom-client/64/zoom/zoom "" No PulseAudio daemon running, or not running as session daemon. zoom started. Gtk-Message: 16:25:14.984: Failed to load module "pantheon-filechooser-module" Gtk-Message: 16:25:15.032: Failed to load module "canberra-gtk-module" Gtk-Message: 16:25:15.033: Failed to load module "canberra-gtk-module" QApplication: invalid style override passed, ignoring it. Exit zoom as another zoom instance is running! No PulseAudio daemon running, or not running as session daemon. Client: Breakpad is using Client-Server Mode! client fd = 3 success to create child process,status is 0. zoom exited normally. run zoom successfully,exit code is 0. ZoomLauncher exit. ZoomLauncher started. cmd line: CreateReportChannel bp_server_fd=4 $HOME = /home/gaber/snap/zoom-client/64 export SSB_HOME=/home/gaber/snap/zoom-client/64/.zoom; export QSG_INFO=1; export LD_LIBRARY_PATH=/snap/zoom-client/64/zoom; export BREAKPAD_CLIENT_FD=3; /snap/zoom-client/64/zoom/zoom "" No PulseAudio daemon running, or not running as session daemon. zoom started. Gtk-Message: 15:37:12.823: Failed to load module "pantheon-filechooser-module" Gtk-Message: 15:37:13.193: Failed to load module "canberra-gtk-module" Gtk-Message: 15:37:13.217: Failed to load module "canberra-gtk-module" QApplication: invalid style override passed, ignoring it. [CZPClientLogMgr::LogClientEnvironment] [MacAddr: 60:F2:62:BD:81:11][client: Linux][OS: Ubuntu Core 18][Hardware: CPU Core:4 Frenquency:1.6 G Memory size:7807MB CPU Brand:Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz GPU Brand:][Req ID: ] Linux Client Version is 3.5.385850.0413 QSG_RENDER_LOOP is XDG_CURRENT_DESKTOP = Pantheon; GDMSESSION = pantheon Graphics Card Info:: Zoom package arch is 64bit, runing OS arch is x86_64 Client: Breakpad is using Client-Server Mode! client fd = 3 Error: Send error, 22 Invalid argument Error: Send error, 22 Invalid argument Error: Send error, 22 Invalid argument qt.scenegraph.general: QSG: basic render loop qt.scenegraph.general: Using sg animation driver qt.svg: link image0 hasn't been detected! qt.svg: :/images/wechat.svg:10:6: Could not resolve property: pattern0 qt.scenegraph.general: texture atlas dimensions: 1024x512 qt.scenegraph.general: R/G/B/A Buffers: 8 8 8 8 qt.scenegraph.general: Depth Buffer: 24 qt.scenegraph.general: Stencil Buffer: 8 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[ogra1]

thank you !

there seems to be an issue with i915 and the kernel: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1872001

can you try going back to the former kernel version (5.3.0-45-generic) and see if that fixes it for you ?

[gaber1096]

Hello, changing the kernel helps, solves the issue. thank you!!

[ogra1]

awesome