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ogra1 / zoom-snap

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WILL NOT RUN ON UBUNTU 18.04.4 #21

Closed buffler1 closed 4 years ago

buffler1 commented 4 years ago

I am completely LOST!!!!!!!!!!!!!!!

ogra1 commented 4 years ago

can you send the output of:

snap version

and attach the 

~/snap/zoom-client/current/.zoom/logs/zoom-terminal.log

file please

mitesh-mutha commented 4 years ago

I just installed the zoom-client and it will not even startup. The ouput of snap version is

snapd   2.44.3
series  16
ubuntu  19.10
kernel  5.3.0-51-generic

The output of sudo cat ~/snap/zoom-client/current/.zoom/logs/zoom-terminal.log is


ZoomLauncher started.
cmd line: 
CreateReportChannel bp_server_fd=4
$HOME = /home/mitesh/snap/zoom-client/75 
export SSB_HOME=/home/mitesh/snap/zoom-client/75/.zoom; export QSG_INFO=1; export LXXXXXXXXY_PATH=/snap/zoom-client/75/zoom; export BREAKPAD_CLIENT_FD=3; /snap/zoom-client/75/zoom/zoom "" 
No PulseAudio daemon running, or not running as session daemon.
zoom started.
[CZPClientLogMgr::LogClientEnvironment] [MacAddr: 88:53:2E:0C:4F:45][client: Linux][OS: Ubuntu Core 18][Hardware: CPU Core:2 Frenquency:2.4 G Memory size:5839MB CPU Brand:       Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz GPU Brand:][Req ID: ]
Linux Client Version is 5.0.399860.0429
QSG_RENDER_LOOP is 
XDG_CURRENT_DESKTOP = ubuntu:GNOME;   GDMSESSION = ubuntu
Graphics Card Info:: 
Zoom package arch is 64bit, runing OS arch is x86_64
libGL error: No matching fbConfigs or visuals found
libGL error: failed to load driver: swrast
QGLXContext: Failed to create dummy context
qt.scenegraph.general: QSG: basic render loop
qt.scenegraph.general: Using sg animation driver
qt.svg: link image0 hasn't been detected!
qt.svg: :/images/wechat.svg:10:6: Could not resolve property: pattern0
Failed to create OpenGL context for format QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize 8, stencilBufferSize 8, samples -1, swapBehavior QSurfaceFormat::SwapBehavior(DoubleBuffer), swapInterval 1, profile  QSurfaceFormat::OpenGLContextProfile(NoProfile)) 
Aborted (core dumped)
success to create child process,status is 34304.
zoom exited normally.
Something went wrong while running zoom,exit code is 134.
ZoomLauncher exit.```
ogra1 commented 4 years ago

There is definitely something wrong with your graphics driver ... do other apps/snaps using 3D acceleration work ?

Also your system seems to think it is 19.10, not 18.04.4, did you do an incomplete release upgrade from 18.04 to 19.10 (which could harm the driver setup indeed) ?

mitesh-mutha commented 4 years ago

I am not the original poster, I posted here since I thought the problem is similar. It is a working version of 19.10 (no problems of incomplete upgrade). Could you tell me how I could look into the problem of the graphics driver? Which apps/snaps could I use to test with?

On Wed, 6 May 2020 at 17:27, Oliver Grawert notifications@github.com wrote:

There is definitely something wrong with your graphics driver ... do other apps/snaps using 3D acceleration work ?

Also your system seems to think it is 19.10, not 18.04.4, did you do an incomplete release upgrade from 18.04 to 19.10 (which could harm teh driver setup indeed) ?

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/ogra1/zoom-snap/issues/21#issuecomment-624717866, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAW3I4XXLKEZGBL6J473DOTRQF6X3ANCNFSM4M2EWADA .

-- Mitesh Mutha

ogra1 commented 4 years ago

Oh, sorry i totally missed you are not the OP ... what kind of graphics card do you have ?

mitesh-mutha commented 4 years ago

I have an NVIDIA graphics card. However, the problem is no more there. A reboot of the system seems to have set things right. Thanks for your effort anyway.

ogra1 commented 4 years ago

Ok, since the OP seems to have gone missing i'll then close this ...