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ogra1 / zoom-snap

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Current the zoom client on ubuntu 20.04 just can not be lanuched #54

Closed SiZhan9 closed 3 years ago

SiZhan9 commented 3 years ago

Please fix it, the zoom client works fine last week, but today, it can not open anyway, The only change I made is to update me ryzen gpu driver, if I open the zoom from the terminal, the response is that" Trying to use PulseAudio instead of ALSA..." and a window just pop up but then disappear, NO idea why this happens, please help! In the zoom is not even show up in the process I observe in the system monitor

ogra1 commented 3 years ago

can you please attach the full output of: snap version

as well as the files: ~/snap/zoom-client/current/.zoom/logs/zoom-terminal.log and ~/snap/zoom-client/current/.zoom/logs/zoom_stdout_stderr.log

SiZhan9 commented 3 years ago

snap version snap 2.47.1+20.04 snapd 2.47.1+20.04 series 16 ubuntu 20.04 kernel 5.4.0-52-generic

Log files are attached: zoom_stdout_stderr.log zoom-terminal.log

ogra1 commented 3 years ago

hmm, this is an issue with your graphics driver:

/usr/share/libdrm/amdgpu.ids: No such file or directory
libGL error: No matching fbConfigs or visuals found
libGL error: failed to load driver: radeonsi

are you using the default driver shipped with the distro ? also, are you running Xorg or the wayland session ?

SiZhan9 commented 3 years ago

Thanks for pointing it out, I am not famiiar with the sesssion, but as you pointed out, I uninstailled the gpu driver, then zoom works, thanks!

ogra1 commented 3 years ago

thanks for the feedback