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ogra1 / zoom-snap

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Custom virtual backgrounds get lost on upgrade #8

Closed castrojo closed 4 years ago

castrojo commented 4 years ago

Zoom has a feature to let you use a virtual background, you can do this by clicking "+ Add image" in the Virtual Background setting and then adding some custom backgrounds. (They're like wallpapers).

When Zoom gets upgraded however, all of the added images disappear, as if the app has reset. I add my wallpapers from ~/Pictures. I'm not sure if this intentional or not or just a side effect from the sandboxing. Not sure if I should be putting the backgrounds in a specific place, I'm also not sure if Zoom references the background via or makes a copy for itself.

ogra1 commented 4 years ago

do any other settings disappear or is it only the pictures ?

zoom seems to store a copy as TIFF in ~/snap/zoom-client/current/.zoom/data/VirtualBkgnd_Custom when you add a new background. i wonder if there is some snapd bug with copying forward hidden directories (that would mean it affects more settings) or if it has something to do with the curly brackets in the filenames of these files.

castrojo commented 4 years ago

Other settings are unaffected. Also interesting, when I looked in ~/snap/zoom-client/current/.zoom/data/VirtualBkgnd_Custom all the old images are there (with their timestamps preserved when I added them), so they're on the disk, just seems like Zoom forgot about them?

l30n4rd007 commented 4 years ago

@ogra1 yes, reactions is not available to, i have version 5.0.399860.0429, my son will very happy with the fix it thanks you for your help

do any other settings disappear or is it only the pictures ?

zoom seems to store a copy as TIFF in ~/snap/zoom-client/current/.zoom/data/VirtualBkgnd_Custom when you add a new background. i wonder if there is some snapd bug with copying forward hidden directories (that would mean it affects more settings) or if it has something to do with the curly brackets in the filenames of these files.

castrojo commented 4 years ago

I think this is app specific and not packaging specific, I've had upgrades on Zoom in Windows exhibit the behavior, you can probably close this.

ogra1 commented 4 years ago

thanks for the feedback ... doing so ...

Moilleadoir commented 3 years ago

It’s a pity Zoom has no open bug tracking, but I’ve reported this. I don’t expect it to get fixed though.