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Zoom hanging when selecting 'view' on linux client #82

Open dm319 opened 3 years ago

dm319 commented 3 years ago

I've had a look round and can't see other people coming across this issue, not sure how specific to my set-up it is.

Running on Thinkpad X13 AMD Ryzen 7 Pro, UbuntuMATE 21.04 Kernel 5.11, zoom-client 5.6.7 (installed by snap). Marco compositor.

If I am in a zoom meeting and I click on 'view', the video freezes but audio continues. I am then unable to click on any other settings in the zoom client, or resize or move the window. Top shows high CPU usage of the client, and the only solution is to kill it and relaunch it. There seems to be a similar problem with screensharing as well, and it is also crashing when trying to schedule a meeting (when selecting any drop-down options).

Has anyone had anything similar? My current workaround is not to touch the view button, and use something else if I need to screenshare. If the view button isn't touched, it will happily show whole meetings of 1hr+ with no issues.

I have uninstalled the snap, and installed using Gdebi after downloading the .deb file. So far it doesn't seem to have these problems, but I'll need to see how it fares in a proper meeting. The version appears to be the same 5.6.7. I'm leaving this here because I'm sure other people must be running into this problem.

voda commented 3 years ago

I had the same issue, also fixed by installing the official package. Kubuntu 21.04, zoom version 5.7.0.

These are the logs after clicking the view button (~/snap/zoom-client/current/.zoom/logs/zoom_stdout_stderr.log):

qt.scenegraph.general: Using sg animation driver
qt.scenegraph.general: Animation Driver: using vsync: 16.67 ms
qt.scenegraph.general: texture atlas dimensions: 512x512
qt.qpa.xcb: QXcbConnection: XCB error: 11 (BadAlloc), sequence: 1124, resource id: 115343444, major code: 149 (Unknown), minor code: 2
qt.qpa.xcb: QXcbConnection: XCB error: 9 (BadDrawable), sequence: 1125, resource id: 115343453, major code: 149 (Unknown), minor code: 4
qt.qpa.xcb: QXcbConnection: XCB error: 4 (BadPixmap), sequence: 1129, resource id: 115343453, major code: 148 (Unknown), minor code: 1
qt.qpa.xcb: QXcbConnection: XCB error: 11 (BadAlloc), sequence: 1130, resource id: 115343444, major code: 149 (Unknown), minor code: 2
qt.qpa.xcb: QXcbConnection: XCB error: 9 (BadDrawable), sequence: 1131, resource id: 115343455, major code: 149 (Unknown), minor code: 4
qt.qpa.xcb: QXcbConnection: XCB error: 4 (BadPixmap), sequence: 1132, resource id: 115343455, major code: 148 (Unknown), minor code: 1
dm319 commented 3 years ago

Hi Voda, thankyou. Could you tell me how I can access these logs on my system and I can check if similar? What kind of system do you have? Do you also have AMD graphics?

So far my installed .deb is running meetings without any problems.

voda commented 3 years ago

Hey, yes I also an AMD system - Thinkpad T14s. You can check the logs just by running cat ~/snap/zoom-client/current/.zoom/logs/zoom_stdout_stderr.log or by viewing that file in any editor.

martin-garbe commented 2 years ago

I also have this problem. My system is:

Would be nice if we can find out why this error occurs. Is there more information needed?

jswk commented 2 years ago

I also have the problem with menus, it's actually any dropdown in zoom that crashes it. Without launching a meeting, it can be also triggered by opening up the "profile menu" in the main view.

It's also Ubuntu 20.04.2, Thinkpad T14 with Ryzen 4750U, kernel 5.11, Gnome and zoom version 5.8.0.16 (snap). Installing the official zoom deb package (also 5.8.0) manually makes it work though.