Print Screen lobby feature does not work

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I use Windows 7 Ultimate Final (Build 7600).

What steps will reproduce the problem?
1. Press print screen in the lobby.

What is the expected output? What do you see instead?

I always get the "clean" sound filebit even though I know there are hackers 
in the games.

What version of the product are you using? On what operating system?

Latest (I think 2.61)

Please provide any additional information below.

Something is wrong with the program BWHF.

I really enjoy it.  I just wish I could report hackers with a key since I 
do play quite a few games every day.  There's been a hacker in almost every 
one of my games.

Original issue reported on code.google.com by ericchan...@gmail.com on 29 Sep 2009 at 11:29

[GoogleCodeExporter]

Check if your agent can connect to the BWHF database and download the hacker 
list. The 
agent manages a local cache of the hacker list. You can check this on the 
player 
checker tab.

BWHF Agent only alerts for hackers that have been previously reported.

If you want a key to report hackers, fill out the application form.

Original comment by icz...@gmail.com on 30 Sep 2009 at 5:03

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I already tried that.

I think your program does not work pre-game.  I've played many games where 
there are 
hackers, and the program says, "Ccccclean!" or "clean!"

It never tells me it has a hacker pre-game.

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 5:08

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Post-game, I hear the hacker, and then look on the bwhf list, and they've 
already been 
reported many many times.

Something is wrong here.

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 5:09

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It works for me and many-many others.

Try this: create a custom list, add your name (gateway,username), and see if it 
alerts 
for you in the lobby.

Original comment by icz...@gmail.com on 2 Oct 2009 at 5:21

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What OS are you using?  I'm using Windows 7 Ultimate.

I tried creating my own with my name in it and successfully loaded it.  
However, it 
says clean.  I'm running it via cmd.  

I will update this again as I keep trying doing things.  It is not working!

How did you code this?  Do you require access elevation in order to run 
properly?

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 6:43

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I just tried disabling UAC.  Still says, "clean clean!"  or sometimes just 
"clean! or 
"ccclean!"

I'll keep updating.

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 6:45

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This is what it does for example:

2009-10-02 01:48:30 - Game lobby screenshot detected, proceeding to check...
2009-10-02 01:48:30 - Recognized player names in game lobby: <my bnet name>
2009-10-02 01:48:31 - Player check finished.

even if there is a hacker, it says clean, and never says hacker.

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 6:49

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This is just ridiculous.

Even after unchecking the "clean" feature, it still says clean.

Something is wrong man.

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 6:52

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Ok, so now I've tried unchecking the "delete game lobby shots".

I don't see where they are saved.  I checked in the bwhf folder, and no 
screenshots are 
there or in its subsets.

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 6:56

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No errors in console with cmd launching.

Nothing.

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 6:59

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I noticed in some iterations, it gives me a double player check finished, hence 
the 
"ccccclean" sound.  The sound file is played almost close to each other at 
about 0.3 
seconds apart.

2009-10-02 01:51:02 - Player check finished.
2009-10-02 01:51:02 - Player check finished.

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 7:03

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Can you send me the settings.properties file?

Also can you check your Hacker list cache folder to see if you have an updated 
version 
of the hacker list?

Original comment by icz...@gmail.com on 2 Oct 2009 at 7:05

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Btw I tested it with XP, Vista and 7 and it worked on all for me.

Original comment by icz...@gmail.com on 2 Oct 2009 at 7:05

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Yes, here's the settings.properties.

I always click update and make sure it's updated.  To assure you, I just did it 
just 
now.

2009-10-02 02:08:13 - Updating hacker list...
2009-10-02 02:08:14 - Update succeeded.

2009-10-02 02:08:14 - Reloading player list from file: 
'C:\Users\Eric\Desktop\BWHFAgent\Hacker list 
cache\BWHF_hacker_list_cache.txt'...
2009-10-02 02:08:14 - Successfully reloaded 16221 players from file: 
'C:\Users\Eric\Desktop\BWHFAgent\Hacker list cache\BWHF_hacker_list_cache.txt'

I did not modify the settings.properties file.  I just took a peek just now 
under 
notepad.

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 7:09

Attachments:

• settings.properties

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So, where is the screenshot folder?

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 7:12

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Nvm.  I found it.  It's in the starcraft folder looking at the pcx log.

Anyway, it still says "clean" even though clean is unchecked.

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 7:19

[GoogleCodeExporter]

Starcraft saves screenshots in the Starcraft folder (next to Starcraft.exe).

By default BWHF Agent removes this so you won't trash your Sc folder with lobby 
screenshots. You can disable this lobby screenshot deletion.

There is another feature of BWHF Agent: PCX converter. By default it's on, and 
it 
automatically converts any new PCX file (screenshot) detected in the Starcraft 
folder. 
You can also disable this if u whish so.

Original comment by icz...@gmail.com on 2 Oct 2009 at 7:20

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I would think it would not matter although I have my starcraft running from the 
mpq 
(copying INSTALL.exe from the broowar CD -> broodwar.mpq)

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 7:20

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So any update?  Is there something wrong with the properties?

I use Java 6 Update 15.

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 7:23

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Were you able to load your custom list?

One hint: player checker only alerts for players reported with the same gateway 
that 
you set on your autoscan tab.
For example if you add yourself to your custom list with USEast gateway:
0,my_name
You have to set USEast on the autoscan tab to be alerted.

It would be easier if we could chat. Do you have a gmail account?

Original comment by icz...@gmail.com on 2 Oct 2009 at 7:25

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I don't have a key.  Is this what the issue is for the program to screen in the 
lobby 
properly?

I can't set my autoscan tab because I have no key.

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 7:27

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U don't need a key to use the player checker.
You do not have to enable reporting, but u have to change the gateway to the 
one you 
want players detected. You can do that without a key.

Original comment by icz...@gmail.com on 2 Oct 2009 at 7:29

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Yes, I was able to load my custom list successfully.

Yes, I added my self that way with: 0, <my bnet name>

I have no key, and I set it to USEast.

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 7:29

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Still does not work and says, "clean", even though the say clean feature is 
unchecked.

How do I contact you?  I don't want to post my full gmail here.

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 7:31

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and I don't understand, if it's not check marked, how is the program supposed 
to know 
it's supposed to check USEast when I have no authorization key?

That could be the problem.

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 7:32

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My email is the same name u see here.

Original comment by icz...@gmail.com on 2 Oct 2009 at 7:38

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Hm, well is there anything else you can do from here?  I'm sure this problem is 
not 
difficult.  I fed you everything you need to know.

I kinda don't like how gchat saves e-mails since this is sensitive info.

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 7:45

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BWHF Agent reads the gateway set on the autoscan tab whether you have a key or 
not, 
whether you have reporting hackers enabled or not. It needs to decide what 
realms of 
hackers to alert for.

If you added yourself to a custom list, be sure u dont use space after comma. 
For 
example:
0,Dakota_Fanning

And in this case (0 for USEast) you have to set USEast gateway on the autoscan 
tab. 
If the player checker echoes Dakota_Fanning as a recognized player name, it 
should 
immediatelly alert for him.

Original comment by icz...@gmail.com on 2 Oct 2009 at 7:52

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Ok, so I did have a space in my name for the custom hackers list.  However, the 
program 
still says "clean".

Now, for the first time ever, it is detecting.  BUT, why is it still saying 
"clean" in 
addition to "possible hacker"?

The box is unchecked.

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 7:57

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Is it because the program is checking the primary list first and then reading 
my custom 
list second?  That would make sense.

Anyway, I guess the lesson here is.  I know it is in bold.  

Maybe you need to provide a wizard that says which server you play on when bwhf 
opens 
for the first time ever.

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 8:00

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However, it still doesn't make any sense why it says "clean".  I unchecked the 
box.

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 8:00

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U can check it back.

If someone from the hacker list is detected or from your custom list, "clean" 
is NOT 
said. I believe you have 2 BWHF Agent's running or somehting. Close them, check 
running 
processes (javaw.exe). Or reboot your windows. Does that help?

Original comment by icz...@gmail.com on 2 Oct 2009 at 8:04

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Ok.  

1.  Ended the java process.  Decided to change the clean.wav file to a 
different 
sound.

2.  I reloaded the program again.  

Now it's working accordingly. :D

All right.  Again, take my suggestion to create a wizard and be sure to direct 
to it 
on first startup.

Yes, I know it's in bold, but it was very unclear to me why it wouldn't work in 
the 
first place.

Thank you for your patience!

Original comment by ericchan...@gmail.com on 2 Oct 2009 at 8:05

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Original comment by icz...@gmail.com on 13 Nov 2009 at 1:38

• Changed state: Invalid