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okfde / froide

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Creating new a problem in a request in same category as previous problem does not create trackable issue #345

Closed k4l0ph41n closed 3 years ago

k4l0ph41n commented 4 years ago

When a problem report has been created in a request message, e.g. on "Ich brauche Hilfe, um Nachricht zu verstehen" and already answered, creating a new problem in the same category apparently only adds to the existing problem, but does not create a new trackable issue ("problem" count remains unchanged + issue remains "solved"). Only if a new category is picked, a new issue is created (and problem count +1).

See e.g.

https://fragdenstaat.de/anfrage/interne-weisungen-dokumente-zum-umgang-mit-rassismus-222/#nachricht-499149

arnese commented 4 years ago

True. But to be fair, you should have put the new problem report to the corresponding message further down the request ;)

k4l0ph41n commented 4 years ago

True :) but does not change a potential problem :)

arnese commented 3 years ago

This has been fixed.