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okta / okta-signin-widget

HTML/CSS/JS widget that provides out-of-the-box authentication UX for your organization's apps
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Unable to login with valid credentials after logging in with incorrect credentials #1004

Open chris-grandinetti opened 4 years ago

chris-grandinetti commented 4 years ago

I'm submitting a

Background info

Using the Okta sign-in widget; a user is unable to login with valid credentials after logging in with incorrect credentials.

Due to user error, If the sign-in widget doesn't recognize the domain as having an IDP, it will go to a local sign-in screen and won't allow the user to go back and fix their domain; leaving he user stuck.

This is a link to an animated GIF showing the error sequence: http://g.recordit.co/qCQmCLDn4Z.gif

Expected behavior

Once the username is corrected the sign-in widget to redirect to the IDP if detected by the domain.

What went wrong?

The user was unable to login after supplying an incorrect domain and correcting it.

Steps to reproduce

  1. Login with incorrect domain on login creds
  2. Correct domain and try to login again NOTE: Refer to this animated GIF: http://g.recordit.co/qCQmCLDn4Z.gif

Your environment

robertjd commented 4 years ago

Hi @chris-grandinetti , thanks for this report. I would suggest opening a support case here (support@okta.com). We'll want to ask you follow up questions, such as how you're hosting the widget and which Okta features/flags you are using in this situation. Thanks!