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okviz / bullet-chart-issues

Issues with Bullet Chart
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Bullet Chart v2.3.0.0. - "This visual is no longer available. Please contact your administrator for details." displayed in service #15

Closed JAM-BI closed 2 years ago

JAM-BI commented 2 years ago

Is there an existing issue for this?

Current Behavior

After converting bullet charts to version v2.3.0.0 in Power BI desktop and publishing to the service. All the charts appear and work correctly within the report. The same can be said for when I pin the bullet charts to a dashboard within the same workspace.

However, after publishing the dashboard to the app for that workspace, the visuals do not load and instead display the following error message: "This visual is no longer available. Please contact your administrator for details.".

When I navigate back to the apps workspace and open the dashboard, the visuals load there. I then go back to the app and the visuals appear to load without the error message.

This workaround is fine for me as an admin of the workspace, however, the app users do not have workspace access so this will not work for them.

Power BI

Power BI service

Power BI Version

2.108.603.0 64-bit (August 2022)

Steps To Reproduce

How to view the error message:

  1. Update visual to use bullet chart v2.3.0.0. in Power BI desktop (August release).
  2. Publish report to workspace.
  3. Pin bullet chart visual to dashboard.
  4. Publish only the dashboard to app.
  5. Click the "Go To App" option after publishing.
  6. The bullet chart displays "This visual is no longer available. Please contact your administrator for details.".

Workaround to view (Not effective for users that do not have access to workspace):

  1. After completing the above steps, go to the workspace and open the dashboard that you have published. The bullet chart that is pinned should load.
  2. Next go back to the published app and the visual should now load.

Sample report

Bullet Chart - Error Replication.zip

Screenshot

  1. Error message on bullet chart card on dashboard after publishing to app: image

  2. After Clicking "See Details" image

Anything else?

After clicking "Get Help" shown in screenshot 2, it takes you to the following link: https://docs.microsoft.com/en-us/power-bi/connect-data/refresh-troubleshooting-tile-errors

You will see that the error message is not listed here.

JAM-BI commented 2 years ago

Updated sample report with included visual version /Power BI Issue.zip

danieleperilli commented 2 years ago

v2.3.0.0 is uncertified, are uncertfied visuals disabled in your tenant? https://docs.okviz.com/get-started/installation#enable-custom-visuals

JAM-BI commented 2 years ago

Thanks @danieleperilli - The visual is allowed in the list of organisational visuals which, after looking into this seems to bypasses this setting anyway.

danieleperilli commented 2 years ago

I am not sure, please check the settings as described in the docs.

danieleperilli commented 2 years ago

Closed for inactivity. Feel free to reopen if the issue persists and you can share additional information.