Survey | LG Account Setup Information

Brahmah commented 3 years ago

It has recently come to our attention that users of this integration utilize either LG accounts or social network logins when prompted for authentication.

Some users have found success in utilizing different authentication methods, however, the results aren't consistent. In an attempt to remedy this to document and provide a better experience to users, We'd appreciate if you filled out the bellow template with details regarding how you set up the integration. This will allow us to find the correlation [If any] between what authentication method is used and its success or lack thereof.

Country Code: US
Language Code: en
Account Type: LG Account or Social, If social, Please specify the social network
Any Further Comments:

The template contains examples, please adjust values to match your setup!

KTibow commented 3 years ago

Country Code: US Language Code: en Account Type: Social: Google Any Further Comments: N/A

leinich commented 3 years ago

Country Code: DE Language Code: de Account Type: LG Account

adamrgolf commented 3 years ago

Country Code: US Language Code: en Account Type: Social: Google Any Further Comments: It asked to copy, paste and go to the first url, which allowed me to choose google as login method, then after the redirect (to blank page) I copied the url and pasted into second field and it seems to be working.

KTibow commented 3 years ago

Side note: You could use git.io to shorten this issue link to https://git.io/JU166 and add a reference to that in the onboarding process.

Brahmah commented 3 years ago

@ollo69 What do you think of @KTibow’s recommendation. Want a pull request?

ollo69 commented 3 years ago

Yes please.

joshtbernstein commented 3 years ago

Country Code: US Language Code: en Account Type: LG Account

Brahmah commented 3 years ago

I should include my config:

Country Code: AU
Language Code: en
Account Type: Social: Google
Any Further Comments: NA

remedial84 commented 3 years ago

Country Code: AU Language Code: en Account Type: LG Account Any Further Comments: When recently reconfiguring I had to setup again. It failed as LG wanted me to accept new terms and conditions first, which the redirect doesn't take into account. After accepting terms in the mobile app the redirect method worked again.

towerhand commented 3 years ago

Country Code: US Language Code: en Account Type: LG Account

Kyle-Falconer commented 3 years ago

Country Code: US Language Code: en Account Type: Social, Google Any Further Comments: failed authentication

Country Code: US Language Code: en Account Type: LG Account Any Further Comments: succeeded after deleting the Google account and creating a new LG Account

pablopoo commented 3 years ago

Country Code: CL Language Code: es Account Type: LG Account. Any Further Comments: Got an "invalid credentials" message. Have to accept the new terms & conditions on the thinq phone app. (now it have the same design as the samsung smartthings app)

rksim commented 3 years ago

Country Code: US Language Code: en Account Type: LG Account Any Further Comments: I successfully setup up this integration on Homeassistant, however it is not working with my LG AC unit.

Question: do I need to install the Wideq libraries before the SmartThinQ sensors will work, or does installing the SmartThinQ sensors integration auto-load the Wideq libraries/dependencies?

missionhq commented 3 years ago

Country Code: AU Language Code: en Account Type: LG Any Further Comments: Was taken to "change my password" page as it didn't comply with latest password complexity requirements. Once changed and re-logged in, the redirected URL worked OK

tpmullan commented 3 years ago

Country Code: US Language Code: en Account Type: email Any Further Comments: Failed to sign in with a 500 response from the server

brianhanifin commented 3 years ago

Country Code: US Language Code: en Account Type: LG Any Further Comments: Stopped updating, probably due to the new Terms & Conditions. I was unable to reconnect until I accepted those Terms & Conditions in the ThinQ phone app. When prompted to change my password, I chose skip. Apparently they think I should change my Washing Machine password every 3 months. shrug

AvirupDas commented 3 years ago

Country Code: IN Language Code: en

On attempt to login with Email and Password: "We're sorry! The server encountered an internal error and was unable to complete your request. If the problem persists, please contact us at contact.lgaccount@lge.com"

nzbdilbert commented 3 years ago

Country Code: GB Language Code: en Account Type: LG Account Any Further Comments:

insajd commented 3 years ago

Country Code: LV Language Code: en Account Type: LG Account Any Further Comments:

Had 2 accounts, one LG Account, another Google account, both on same email. Apparently they are different accounts.
Washing machine was on Google account. Could not get redirect link for Google account, as Google said invalid redirect url.
Using LG Account said invalid credentials.
1. Deleted Google account from within Thinq application. This deleted account from LG servers.
2. Logged into LG account from Thinq application, was forced to agree to terms and conditions. After agreed, redirect url was accepted, but no washing machine was found on account.
3. Added washing machine to LG Account. After this, redirect url was accepted and washing machine appeared!

strikeir13 commented 3 years ago

Country Code: US Language Code: en Account Type: LG Account Any Further Comments: Created an LG account when setting up washer/dryer initially as I had seen it was required for this component. Followed instructions and 3 entities were added for both units, no issues.

bithajcsar commented 3 years ago

Country Code: HU Language Code: hu Account Type: LG Account Any Further Comments: Although I have an LG WebOS TV (55" Nanocell) installation stops saying that no devices were found. The Android app. works flawlessly.

KTibow commented 3 years ago

@bithajcsar Webos tvs are managed with https://www.home-assistant.io/integrations/webostv/

m14t commented 3 years ago

Country Code: US Language Code: en Account Type: LG Account Any Further Comments: Worked great!

sfouchek commented 3 years ago

Country Code: US Language Code: en Account Type: LG Account Any Further Comments: When signing into https://us.m.lgaccount.com/spx/login/signIn?country=US&language=en-US&svc_list=SVC202&client_id=LGAO221A02&division=ha&redirect_uri=https%3A%2F%2Fkr.m.lgaccount.com%2Flogin%2FiabClose&state=a3dd524a4ece11eb9b8ff44d3066368a&show_thirdparty_login=GGL%2CAMZ%2CFBK , I would get this error: "ID or password is not correct".

Strangely, when I tried signing in via https://www.lg.com/us/mylg, I would sign in, and immediately get sent to a second page where it asked me: " LG Account Authentication -- You have an LG account with xxxxx@xxxxxxx.xxx. Please sign in with your LG account password." I would try to sign in there and it kept redirecting back to that same page with the same screen to sign back in ... to which I never really could. Oddly, even though it appeared that I was not signed in, I could hit my account icon at the top and see my products.

I figured I would try signing out of my LG ThinQ iOS application, and sign back in there. When I tried that, it told me my password was over 3 months old, and that I needed to reset it. Odd that logging into the website did not reveal that same information.

All that said, once I reset my password, I was eventually able to login into the first URL (the one above) to get the second URL to plugin to the Redirection URL for the Home Assistant integration. All is now working as expected.

AnnoyedPlatypus commented 3 years ago

Country Code: NZ Language Code: en Account Type: LG Account Any Further Comments: Was social in the mobile app, changed it to an LG account as per the instructions. HA integration option from HACS needed browser cache reset to show in Integrations. Working fine after install. Thanks.

dharmsworth commented 3 years ago

Country Code: NZ Language Code: en Account Type: LG Account Any Further Comments: Works well with my WTHT3-FL (WASHER)

oraveczt commented 3 years ago

Country Code: LV Language Code: en Account Type: LG Account Any Further Comments:

* Had 2 accounts, one LG Account, another Google account, both on same email. Apparently they are different accounts.

* Washing machine was on Google account. Could not get redirect link for Google account, as Google said `invalid redirect url`.

* Using LG Account said `invalid credentials`.

1. Deleted Google account from within Thinq application. This deleted account from LG servers.

2. Logged into LG account from Thinq application, was forced to agree to terms and conditions. After agreed, redirect url was accepted, but no washing machine was found on account.

3. Added washing machine to LG Account. After this, redirect url was accepted and washing machine appeared!

Same problem here, had to delete Google account from LG app the re-register as LG account and re-register my washing machine, worked perfectly afterwards.

Country Code: HU Language Code: hu Account Type: LG Account Any Further Comments: Great job with this integration @ollo69

kiila22 commented 3 years ago

Country Code: FI Language Code: FI Account Type: LG Account I copied the link from the first line to the second line and result is Invalid redirection URL

mjitkop commented 3 years ago

Country Code: US Language Code: en Account Type: LG Account Any Further Comments: trying to set up the integration in Home Assistant and getting an error when trying to log in at the SmartThinQ login URL provided by the integration: "We're sorry! The server encountered an internal error and was unable to complete your request. If the problem persists, please contact us at contact.lgaccount@lge.com" The first time that I landed on that page and tried to log in, it told me my password was more than 3 months old and it was suggested I change my password. So I did. I am able to log in to my account and to the LG ThinQ mobile app with the new password without problems. Still no luck to set up the integration, I get the error message above. Edit (2 hours later): I tried it on my phone later on and it worked! I don't know if it was the fact that I did it on the phone that made it work or just a coincidence and the server issue was fixed.

KTibow commented 3 years ago

@kiila22 Please create seperate issues for support.

ghost commented 3 years ago

Country Code: CZ Language Code: CS Account Type: LG Account

Invalid SmartThinQ credentials. :-(

kiila22 commented 3 years ago

Country Code: FI Language Code: FI Account Type: LG Account I copied the link from the first line to the second line and result is Invalid redirection URL

It.s working now. misunderstood the instructions. so from the first line you have to copy the link and enter the user/password on the lg.n page and then copy the link from the browser back to the second line

ghost commented 3 years ago

Country Code: FI Language Code: FI Account Type: LG Account I copied the link from the first line to the second line and result is Invalid redirection URL

It.s working now. misunderstood the instructions. so from the first line you have to copy the link and enter the user/password on the lg.n page and then copy the link from the browser back to the second line

I understood the instructions.

After returning the line, it throws the message. (Login details are good). I tried to register with another email on the US server and enter the US and EN. The result is the same as here in CZ.

When the message is returned, it is displayed again:

"Select your SmartThinQ account localization information."

After re-entering CZ and CS:

" Error retrieving login URL from ThinQ. "

And that's the end of it, it goes again after about 15 minutes. With exactly the same result.

magnetic157 commented 3 years ago

Went to the URL provided, entered my credentials and was told my user was associated to my apple login and to log in that way, however there wasn't an option for apple - only google, Facebook and Amazon.

I tried re-registering with the "Create Account" option using my existing email address. After confirming my email I re-entered my user/pass and it took my credentials and provided me a re-direct URL like expected. When I copy that URL back into the HA configuration it says "Invalid SmartThinQ credentials."

Country Code: US Languge Account: EN Account Type: Apple / LG?

Tried 3-4 times with the same results.

HalcyonSpectre commented 3 years ago

Try from your phone. I would get error every time on pc. I've tried the same url on phone and got it working on 1st try.

mullweisser commented 3 years ago

Opened provided URL Got error message when trying to authenticate with Google-created LG account.

"Authorization Error Error 400: redirect_uri_mismatch The redirect URI in the request, https://se.m.lgaccount.com/spx/login/signInGoogle, does not match the ones authorized for the OAuth client. To update the authorized redirect URIs, visit: https://console.developers.google.com/apis/credentials/oauthclient/${your_client_id}?project=${your_project_number} Learn more " Country Code: SE Languge Account: sv-SE Account Type: Google

KTibow commented 3 years ago

That's a problem on LG's side, I think.

wagnerfontes2 commented 3 years ago

Country Code: BR Language Code: pt Account Type: Social: Google Any Further Comments: After a few login sites, got to the redirect link, Integration shows up in HA, but my LG devices (3 air conditioners) do not show. No error messages. Then I deleted everything in the app and in HA and started over testing a completely different scenario:

Country Code: US Language Code: en Account Type: LG Account Any Further Comments: Same results, not working.

KTibow commented 3 years ago

I don't think air conditioners are supported.

kydang789 commented 3 years ago

Country Code: Vietnam Language Code: Vietnamese Account Type: LG Account

-> OK

zencpb commented 3 years ago

Language Code: en Account Type: LG Account Any Further Comments: Worked great!

beped commented 3 years ago

Country Code: BR Language Code: pt Account Type: Social: Google Any Further Comments: After a few login sites, got to the redirect link, Integration shows up in HA, but my LG devices (3 air conditioners) do not show. No error messages. Then I deleted everything in the app and in HA and started over testing a completely different scenario:

Country Code: US Language Code: en Account Type: LG Account Any Further Comments: Same results, not working.

Have you found the problem? I'm having the same issue here. Btw, i'm a brazillian too.

KTibow commented 3 years ago

Please open a new issue for support.

siminkuv commented 3 years ago

Country Code: CZ Language Code: CS Account Type: LG Account

Invalid SmartThinQ credentials. :-(

Podařilo se spustit integraci CZ/CS? Je na to nějaký fígl? :)

KTibow commented 3 years ago

Let me stress this again: The only purpose of this issue is to post about your result. If you're having an issue, then make a new issue.

Tomek985 commented 3 years ago

Country Code: us Language Code: en Account Type: LG Account

Invalid SmartThinQ credentials.

Was working fine, but had to delete integration as there was a step for privacy policy update. Now I get this error.

roleoroleo commented 3 years ago

Country Code: IT Language Code: it Account Type: LG Any Further Comments: success

Y8rz8 commented 3 years ago

Country Code: FR Language Code: FR-fr Account Type: LG Any Further Comments: success

lemojack commented 3 years ago

Country Code: PL Language Code: pl Account Type: LG Any Further Comments: success

AlexzeyK commented 3 years ago

Country Code: UA Language Code: UA Account Type: Google Any Further Comments: Initially validated through Google account. The LG ThinQ app for android has been working great for several years now. I opened the link in the integration, the LG account validation page redirected me to the Google account validation page. Google account validation has always ended in failure. I don't have a Google developer account. I deleted my google account in LG. I created an LG account. Country Code: UA Language Code: UA Account Type: LG Any Further Comments: Successful validation. The integration works great!

ollo69 / ha-smartthinq-sensors

Survey | LG Account Setup Information #90