Paying By Debit/Credit Card - invalid security code: the security code is invalid

[BrainTurner]

This is a bit of a strange one. I cannot reproduce the issue but we get soooo many complaints.

Magento 2.3.2 omise -magento 2.10 Magento Omise Settings Credit Card Solution Enable Payment Action Authorize and Capture 3-D Secure Yes

Customer is on the checkout page enters card details and receive a payment error message. In Omise backend it reports invalid security code: the security code is invalid

We have spoke to sooo many customers and they all say the same thing. The security code is 100% correct and they have used their cards on other sites without problems

What could be causing this? The only thing i could think of is browser auto complete forms and the security code field gets auto field with a password???

Do you have any ideas?

[BrainTurner]

Hello,

When we update to version 2.16 this problem when away But now with version 2.18.1 its back again.

I notice in omise website you list the error as "invalid security code: the security code is invalid" but in magento system logs its a different error "[2021-07-05 03:20:11] main.CRITICAL: Payment Error: expiration date cannot be in the past [] [] [2021-07-05 03:20:11] main.CRITICAL: Placing an order with quote_id 19456 is failed: การทำธุรกรรมถูกปฏิเสธ กรุณาลองใหม่อีกครั้งในภายหลัง [] []"

Is this problem caused by PR 291?? We are using magento 2.3.7 with PHP 7.3

Its a really big problem with our customers

[som-m]

Hi @BrainTurner, could you please contact support@omise.co with the following information for further investigation?

• Omise account email
• Charge ID
• Date/Time
• Error message