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omise / omise-prestashop

Omise PrestaShop Plugin
https://docs.opn.ooo/prestashop-plugin
MIT License
4 stars 7 forks source link

Got an error Order not found when success payment create (Prestashop 1.7.6.4) #85

Closed noobookbig closed 4 years ago

noobookbig commented 4 years ago

I have got an error "Order not found" when success payment create , test on sandbox mode on Internet Banking payment Prestashop** version 1.7.6.4 , Check on the sandbox payment was create successfully

jonrandy commented 4 years ago

Hi there. At what point do you see this error? Can you provide a screenshot?

noobookbig commented 4 years ago

Hi , To reproduce the error.

  1. Select payment by internet banking (any bank)
  2. Make an order
  3. After Click on Success case

Capture Capture2 Capture3

An Error occur.

Admin Log show as below log

jonrandy commented 4 years ago

Could you please try again? I think this may be related to an issue on the Omise servers

noobookbig commented 4 years ago

Oh it's working now Thank you.

jonrandy commented 4 years ago

Sorry for the disruption. Let us know if you have any more issues

noobookbig commented 4 years ago

Dear Jonrandy

We have got the issue again, I don't know which is caused by the omise server or not. Could you please check it for us.

This has happened in production and sandbox also

  1. When user order the product and pay by internet banking or credit card
  2. Page loading
  3. Page show timeout Error
  4. User get the email status order is processing
  5. Omise dashboard show status pending omi log
noobookbig commented 4 years ago

Ok, I found it, It causes by PHP mail function are not working properly.