What does Omni register as "activity" on an order for it to not go stale? Updating customer or delivery information and preparing tasks don't seem to trigger it from not going stale or take it out of being stale.
Ex. Order 29539 is stale for no activity since June 24th. In the timeline, there are multiple updates to the delivery information as of 7/1, but the order says it is still stale.
What does Omni register as "activity" on an order for it to not go stale? Updating customer or delivery information and preparing tasks don't seem to trigger it from not going stale or take it out of being stale.
Ex. Order 29539 is stale for no activity since June 24th. In the timeline, there are multiple updates to the delivery information as of 7/1, but the order says it is still stale.