Open GoogleCodeExporter opened 8 years ago
Have you tried rebooting to see if your uninstaller can work? It seems that
something
is wedged currently. Another thing to try would be to remove the registry
entry of
google update corresponding to O3D. You should be able to find this in
C:\Documents
and Settings\<user>\Local Settings\Application Data\Google\Update\Clients\
It's one of the guids. Look for the pv value that matches the version of O3D
you have
installed. It should read something like 0.1.42.x or similar..
Original comment by vange...@google.com
on 20 Oct 2009 at 8:43
A couple more suggestions:
1. Run the windows installer cleanup utility:
http://support.microsoft.com/kb/290301
It might be able to clean up the incomplete install
2. Search
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData
for
O3D and find where the msi installer thinks the installer should be.
LocalPackage
should specify the location of the saved msi. It should be in
C:\WINDOWS\Installer
but for some reason the uninstall is looking for it elsewhere.
Could you please report back if any of these fixes your problem?
Thanks
Original comment by vange...@google.com
on 21 Oct 2009 at 12:43
Thanks for your suggestions.
* Yes, I've rebooted Windows with no improvement.
* My folder "C:\Documents
and Settings\<user>\Local Settings\Application Data\Google\Update" does not
contain a
"Clients" folder. It only contains folders "1.2.183.7", "Download", "Manifest"
and
"Offline", and the file "GoogleUpdate.exe".
* The branch
"HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData
" in
my registry does not seem to contain any mention of o3d. However,
"HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\F9DB4ED29B36DC23C9FA586
C7A13
E7E2\SourceList" does contain a key "PackageName" which is "o3d.msi" and a
"LastUsedSource" which is the path and filename mentioned above: "C:\Documents
and
Settings\<user>\Local Settings\Application
Data\Google\Update\Download\{<gorp>}\o3d.msi".
* I have the windows installed cleanup utility installed, so will try that now.
Original comment by diaj...@gmail.com
on 21 Oct 2009 at 1:54
OK, I used the windows installer cleanup utility to "Remove" the "O3D Plugin"
install.
After doing that, I ran the O3D installer again and it ran to completion
successfully:
no error 1603. I've tried a sample in the browser and it displays fine.
Many thanks.
Original comment by diaj...@gmail.com
on 21 Oct 2009 at 1:59
Original issue reported on code.google.com by
diaj...@gmail.com
on 20 Oct 2009 at 2:17