Cannot login to omnivore from the welcome page

[Vishesh-Mistry]

i use the omnivore chrome browser extension and it asked me to sign in, when i click on login to omnivore i am directed to the login page and when i click on the login option (either sign in with apple or sign in using email) nothing happens i am not redirected to the login page and i cannot right click and find any link assigned to the text as well. i have also uploaded the console output in the browser and I'm using Arc as my browser.

[jacksonh]

What browser are you using here? The span you have highlighted in the code above has an href on it so should be clickable.

[Vishesh-Mistry]

i'm using Arc Browser from the browser company. Even though i can see the href i wasnt able to click the button. I can see the cursor changing from the arrow to the hand so maybe the click is being registered and then nothing is happening.

[jacksonh]

Do you maybe have some security software blocking requests?

[Vishesh-Mistry]

No, I haven't installed any security software separately, but there may be some software installed in the browser by default.

[jacksonh]

We have thousands of logins a day so I suspect this is an extension or something you have installed.

[princinv]

same issue here. is Arc browser chromium-based? i have been having an issue with desktop version of Brave all day long. have tried firefox on same device and it worked fine, did a clean install of chromium and it didn't work there either, even with no extensions.

i am not sure what i would be focusing on to "inspect" and provide additional detail but if someone can point me in the right direction would be happy to post.

[jacksonh]

@princinv can you look in Storage -> Cookies then under omnivore.app see if there is one named auth ?

[princinv]

thanks for getting back so quick @jacksonh

i wasn't able to see the exact cookies for omnivore.app but i decided to clear them anyway and retry and it worked!

any idea why this would happen both with brave and a brand new install of chromium? while i was troubleshooting a minute ago i tried with google chrome and it worked fine.

thanks again.

[jacksonh]

thanks for getting back so quick @jacksonh

i wasn't able to see the exact cookies for omnivore.app but i decided to clear them anyway and retry and it worked!

any idea why this would happen both with brave and a brand new install of chromium? while i was troubleshooting a minute ago i tried with google chrome and it worked fine.

thanks again.

Can you say what's happening, is it the same thing as above where you just can't click the Continue with email button?

[princinv]

may have spoken too soon. This is what i see when i login. and if it matters i am using the appleid login method.

there should be a lot more there (shows up everywhere else). clearing the cookies for omnivore seemed to work for a second but a restarted the browser to check if it still worked and no cigar.

[jacksonh]

may have spoken too soon. This is what i see when i login. and if it matters i am using the appleid login method.

there should be a lot more there (shows up everywhere else). clearing the cookies for omnivore seemed to work for a second but a restarted the browser to check if it still worked and no cigar.

Ah it looks like you are somehow partially logged in here. If you clear site data, like localstorage and cookies, then login again it might work. I think maybe its local storage that wasn't cleared here.

[princinv]

do i need to do that for everything? clearing just the site seemed to work briefly but isn't now. maybe i need to clear apple too?

[jacksonh]

do i need to do that for everything? clearing just the site seemed to work briefly but isn't now. maybe i need to clear apple too?

no shouldn't need to clear apple, just the site but need to make sure you clear cookies, session storage, and local storage.

[princinv]

do i need to do that for everything? clearing just the site seemed to work briefly but isn't now. maybe i need to clear apple too?

no shouldn't need to clear apple, just the site but need to make sure you clear cookies, session storage, and local storage.

seems to be persisting across relaunches of the browser now. thanks again, hope i dont have to do this regularly.

[jacksonh]

do i need to do that for everything? clearing just the site seemed to work briefly but isn't now. maybe i need to clear apple too?

no shouldn't need to clear apple, just the site but need to make sure you clear cookies, session storage, and local storage.

seems to be persisting across relaunches of the browser now. thanks again, hope i dont have to do this regularly.

Hopefully not. I think somehow it got into a bad state.

[jacksonh]

@Vishesh-Mistry in Arc, if you go directly to https://omnivore.app/auth/email-login can you login?