Currently, the team filter for emails-to-issues means that all emails from team members are ignored. This is to prevent replies that are CC'd to the inbox from creating spurious issues. However, there are some cases (team member receives an email that should have been addressed to shared inbox) where we need to be able to forward an email to create an issue.
The proposal here is to add an exception option to the filter, which will test a regex against the subject line. If the regex given in configuration matches the subject line of an email from a team member, it will not be filtered, and will create an issue.
Closing: The way we do this is by having the inbox in the "To:" field (already implement from day 1). This does mean that team members must use CC/BCC to copy the inbox.
Currently, the
team
filter foremails-to-issues
means that all emails from team members are ignored. This is to prevent replies that are CC'd to the inbox from creating spurious issues. However, there are some cases (team member receives an email that should have been addressed to shared inbox) where we need to be able to forward an email to create an issue.The proposal here is to add an
exception
option to the filter, which will test a regex against the subject line. If the regex given in configuration matches the subject line of an email from a team member, it will not be filtered, and will create an issue.