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omsf-eco-infra / ticgithub

Tools to use a GitHub repository as a support ticket system
MIT License
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Subject line exception to force issue from team members #43

Closed dwhswenson closed 1 year ago

dwhswenson commented 1 year ago

Currently, the team filter for emails-to-issues means that all emails from team members are ignored. This is to prevent replies that are CC'd to the inbox from creating spurious issues. However, there are some cases (team member receives an email that should have been addressed to shared inbox) where we need to be able to forward an email to create an issue.

The proposal here is to add an exception option to the filter, which will test a regex against the subject line. If the regex given in configuration matches the subject line of an email from a team member, it will not be filtered, and will create an issue.

dwhswenson commented 1 year ago

Closing: The way we do this is by having the inbox in the "To:" field (already implement from day 1). This does mean that team members must use CC/BCC to copy the inbox.