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ondato / ondato-sdk-android

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Unable to test/build your SDK (v.2.5.3) #8

Closed AtanasHristov12 closed 5 months ago

AtanasHristov12 commented 6 months ago

Hello team,

Could you please investigate the error we encountered with the Android SDK?

Please track this request: https://idvs.ondato.com/v1/kyc-identifications/7ab8cb49-cccd-4955-b1c8-c09f3481272a/verification

We've checked and it looks like this request is returning an error and we can't start the process in our mobile app.

We would appreciate it if you could track this request and look into the issue as soon as possible.

I have attached a video and logs for your reference.

The Android SDK version in question is 2.5.3.

Thank you in advance!

https://github.com/ondato/ondato-sdk-android/assets/166386737/a22de1a3-4ad1-4fbe-ad88-e06641b189f9

Request details.txt

Best Regards, Atanas Hristov

Svaike commented 6 months ago

@AtanasHristov12 was it one time issue or you are getting the same result constantly? We'll try to reproduce the issue with your configuration as the data for the sandbox environment is being deleted after 7 days and we can no longer access it.

Also make sure, that for each new session you generate a new IDV ID. The IDV ID sessions also expire after 24h hours.

Svaike commented 6 months ago

Update: we were unable to reproduce the issue with the same configuration. Would you be able to share a new case and include the application logs?

edgaras-simanavicius commented 6 months ago

@AtanasHristov12 Hello, we managed to reproduce this with a new device, a fix is on the way.

edgaras-simanavicius commented 5 months ago

https://github.com/ondato/ondato-sdk-android/releases/tag/2.5.4