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onepub-dev / onepub

Cli tooling and support for OnePub the private package repository for Dart and Flutter
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Error 2113703873 #533

Closed francoismarais closed 6 months ago

francoismarais commented 6 months ago

Describe the bug When trying to invite a member or contact support I receive an error message

"Bloody hell Fumbledig; An Error occurred. Please quote 2113703873 when reporting this error. Clearing your browser cache may help."

To Reproduce Steps to reproduce the behavior:

  1. Go to onepub.dev
  2. Click on 'invite'
  3. Click invite collaborator
  4. Fill in name and email
  5. Tick all boxes and hit next
  6. Click Next
  7. Click Send
  8. See Error

Expected behavior Send the email to the invited user

Screenshots image

Desktop (please complete the following information):

Additional context Problem exists with contacting support too.

bsutton commented 6 months ago

Maris can you send an email to support@onepub.dev with the email address you entered into the invite screen as well as confirming that you were trying to email from the account attached to francois.andrew.marais@gmail.com?

bsutton commented 6 months ago

Also what do you mean by:

Problem exists with contacting support too.

bsutton commented 6 months ago

Francois, so the root cause was that the email confirmation to your email address failed. There was then a secondary error (a bug on our end) that caused the error you saw.

We have a fix in hand for the secondary issue and will deploy it later today.

Can you confirm that the email address 'francois.andrew.marais@gmail.com' is correct. This is the email address that our system tried to send to.

francoismarais commented 6 months ago

Also what do you mean by:

Problem exists with contacting support too.

image

When using the contact OnePub form the same error is received.

image

francoismarais commented 6 months ago

Francois, so the root cause was that the email confirmation to your email address failed. There was then a secondary error (a bug on our end) that caused the error you saw.

We have a fix in hand for the secondary issue and will deploy it later today.

Can you confirm that the email address 'francois.andrew.marais@gmail.com' is correct. This is the email address that our system tried to send to.

I was trying to invite joshgilliver.dev@gmail.com, using my account francois.andrew.marais@gmail.com. and visa versa.

bsutton commented 6 months ago

Francois, we have found the root cause.

We use google as an smtp provider and according to their support staff they changed their configuration requirements - without notice. I'm still skeptical that their support team has given us the correct information ( I doubt that google would have made a change without notification) but we are changing the configuration and should have the problem resolved shortly.

Apologies for the pain.

I will email once the fix has been applied.

Brett

On Mon, Mar 25, 2024 at 4:01 PM Francois Marais @.***> wrote:

Francois, so the root cause was that the email confirmation to your email address failed. There was then a secondary error (a bug on our end) that caused the error you saw.

We have a fix in hand for the secondary issue and will deploy it later today.

Can you confirm that the email address @.***' is correct. This is the email address that our system tried to send to.

I was trying to invite @., using my account @. and visa versa.

— Reply to this email directly, view it on GitHub https://github.com/onepub-dev/onepub/issues/533#issuecomment-2017216987, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAG32OCCGJJRQOGLIIOQSOTYZ6VTXAVCNFSM6AAAAABFFZPXV6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAMJXGIYTMOJYG4 . You are receiving this because you commented.Message ID: @.***>

bsutton commented 6 months ago

Francois, looks like the problem has now been resolved.

Give it a try and let me know if you have any issues.

Brett

On Mon, Mar 25, 2024 at 4:54 PM Brett Sutton @.***> wrote:

Francois, we have found the root cause.

We use google as an smtp provider and according to their support staff they changed their configuration requirements - without notice. I'm still skeptical that their support team has given us the correct information ( I doubt that google would have made a change without notification) but we are changing the configuration and should have the problem resolved shortly.

Apologies for the pain.

I will email once the fix has been applied.

Brett

On Mon, Mar 25, 2024 at 4:01 PM Francois Marais @.***> wrote:

Francois, so the root cause was that the email confirmation to your email address failed. There was then a secondary error (a bug on our end) that caused the error you saw.

We have a fix in hand for the secondary issue and will deploy it later today.

Can you confirm that the email address @.***' is correct. This is the email address that our system tried to send to.

I was trying to invite @., using my account @. and visa versa.

— Reply to this email directly, view it on GitHub https://github.com/onepub-dev/onepub/issues/533#issuecomment-2017216987, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAG32OCCGJJRQOGLIIOQSOTYZ6VTXAVCNFSM6AAAAABFFZPXV6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAMJXGIYTMOJYG4 . You are receiving this because you commented.Message ID: @.***>

francoismarais commented 6 months ago

Thank you the issue looks like it's resolved. Thank you @bsutton