App Sometimes Does Not Provide Push Notification Token

onnela-lab / beiwe-android

Beiwe is a smartphone-based digital phenotyping research platform. This is the Beiwe Android app code. The Beiwe2 app is also available on the Google Play store to use with open source builds of the Beiwe backend.

https://www.beiwe.org/

BSD 3-Clause "New" or "Revised" License

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App Sometimes Does Not Provide Push Notification Token #101

Open biblicabeebli opened 1 hour ago

biblicabeebli commented 1 hour ago

We have encountered a handful of devices running the most recent version of the app (3.6.0) that never report their firebase push notification token.

The app seems to be functioning fine otherwise, it is only details of push notifications that are affected.

Issue is present on Android 12, 13 Known device models affected:

OnePlus7T
An unknown samsung phone model reporting itself a by cpu name "exynos990" (samsung's ARM cpu, a 2020 model)

biblicabeebli commented 1 hour ago

This is an important bug, but the app has sufficient backup timer and persistence capability that the situation for affected devices is not dire.