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open-craft / opencraft

OpenCraft - Instance Manager
https://ocim.opencraft.com
GNU Affero General Public License v3.0
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Export is not working #195

Closed daviddelon closed 7 years ago

daviddelon commented 7 years ago

Course : https://studio-mavoix.opencraft.hosting/course/course-v1:MAVOIX+MV03+2017_Session1 ,

Hello, When I try to export a course, from Open edX Studio, Tools / Export / Export Course Content , the following message is displayed :

The Studio servers encountered an error An error occurred in Studio and the page could not be loaded. Please try again in a few moments. "We've logged the error and our staff is currently working to resolve this error as soon as possible. If the problem persists, please email us at contact@xxxxxxxxx.xxxx

And no export file is created.

bradenmacdonald commented 7 years ago

Thanks for reporting this @daviddelon. We will investigate.

bradenmacdonald commented 7 years ago

@daviddelon We investigated this issue, and it appears to be caused by non-ASCII characters in the filename of files that are uploaded in Studio's "Files & Uploads" section. Usually this is caused by accented letters like é, è, à, etc. You should be able to fix this yourself by finding any such letters in the Studio Uploads page, and then deleting and re-uploading the file with a file name that does not contain accented letters.

This is a known bug with the edX platform that has been around for a while. If you'd like us to help you update your files, we can do that as a support task at our usual hourly support rate; we can also investigate and fix this issue for you if you're willing to sponsor that bugfix for the edx-platform.

antoviaque commented 7 years ago

Closing as this is an upstream issue.