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open-ephys / plugin-GUI

Software for processing, recording, and visualizing multichannel electrophysiology data
https://open-ephys.org/gui
GNU General Public License v3.0
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Open Ephys GUI show version mismatch #388

Closed asd121212666 closed 3 years ago

asd121212666 commented 4 years ago

We updated the Open Ephys GUI to v0.5.5.5. we opened the GUI but it stops opening the interface entirely today. The Debug Console opens, but the GUI window stays completely white. The information we got is the following: image we check "Yes" and then the error information we got is the following: image

anjaldoshi commented 4 years ago

Hi,

Did you select Yes in both the alert widows? Does it still stay completely white when you do so?

Basically, the version mismatch alert window showed up because the config file that was saved in the last run was from older version and then when you updated to the latest version, the GUI showed a warning that it may not load the config from previous version properly. This is a standard warning, because in some cases, updates to the GUI causes config file to not load properly, which may be the case over here if the GUI doesn't respond even after selecting Yes in both the alerts.

To fix this, can you remove both lastConfig.xml and recoveryConfig.xml files from C:\ProgramData\Open Ephys and then run the GUI again? If the ProgramData directory is not visible, you can unhide it by following these steps. Also, before deleting those files, can you share those files over here so that we can figure out if anything is wrong with the config files?

Thanks, Anjal