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open-ephys / plugin-GUI

Software for processing, recording, and visualizing multichannel electrophysiology data
https://open-ephys.org/gui
GNU General Public License v3.0
192 stars 684 forks source link

Issues with opening the plugin installer #599

Closed nathanielnyema closed 8 months ago

nathanielnyema commented 8 months ago

I've been running into issues recently with opening the plugin installer from the GUI. I keep getting the following error in the console:

[open-ephys] Beginning HTTP server on port 37497
[open-ephys] Checking for a newer version of the GUI...
[open-ephys] ***ERROR*** Unable to fetch plugins! Please check your internet connection and try again.
[open-ephys] ***ERROR*** Unable to fetch updates! Please check you internet connection and try again.

This computer is running Windows 11. The internet connectivity is fully intact (I'm using it to submit this issue at the moment). I also tried this on a different computer running MacOS Ventura and connected to a different Wifi network and got the same error. Is it possible that there's an error on the server side with the plugin installer?

anjaldoshi commented 8 months ago

Hi - I just verified that both of the services necessary for the Plugin Installer to work are up and running. It could be because your Network Admin has blocked access to certain endpoints automatically and that's why it is not working for you. Can you try to access these two URLs directly via your browser using the same machine and see if they are loading without any errors for you? https://openephys.jfrog.io https://open-ephys-plugin-gateway.herokuapp.com

nathanielnyema commented 8 months ago

I'm able to access the first link but not the second. I was able to trace it back to an issue with our network and I'm reaching out to our network admin about it. Thank you!