Chatwoot issues from emails: CSAT & VCARD

[smashah]

• [x] would you please to advice me how to send CSAT rate notification (like CSAT email notification) to openwa-inbox? - https://www.chatwoot.com/docs/user-guide/features/csat
• [x] VCARD causing memory crashes?????!?!??!?! [unlikely]
• [x] Check CW=>OWA VOICE Notes support (think it's new in chatwoot)

[smashah]

CSAT messages are blocked by:

https://github.com/chatwoot/chatwoot/issues/5291

[smashah]

Actually:

1. Listen to "event": "conversation_updated" for "status": "resolved" (resolvedEventData)

2. const cstMsg = resolvedEventData.messages.find(x=>x.content_type === 'input_csat')

3. cstMsg.content is missing link, usually 1-5 stars:

   

4. Use GET https://app.chatwoot.com/api/v1/accounts/ACCOUNT_ID/conversations/CONVO_ID/messages

5. const actualCstMsg = messages.payload.find(x=>x.id==cstMsg.id)

6. send text with link: actualCstMsg?.content

Note:

You could actually send a listMessage instead with 1-5 (license dependant). The response to that will be used send a PUT request to submit CSAT report:

CSAT content looks something like this:

Please rate this conversation, https://app.chatwoot.com/survey/responses/d2d734a5-d1dc-4048-910b-7a8462d938a9

Use regex to extract link:

1. Extract the csatlink: const csatLink = "Please rate this conversation, https://app.chatwoot.com/survey/responses/d2d734a5-d1dc-4048-910b-7a8462d938a9".match(/(http|ftp|https):\/\/([\w_-]+(?:(?:\.[\w_-]+)+))([\w.,@?^=%&:\/~+#-]*[\w@?^=%&\/~+#-])/gi)[0]

2. Send the csat listMsg OR link message based on license

[smashah]

@github-actions run

⚡ Release! ⚡

```js (async () => { function exec(cmd) { try { execSync(cmd, {stdio: 'inherit'}) } catch (error) { console.log(`Status Code: ${error.status} with '${error.message}'`); } } //set the version type process.env.VERS = "minor" // Config const gitUserEmail = "github-actions[bot]@users.noreply.github.com"; const gitUserName = "github-actions[bot]"; exec(`echo "//registry.npmjs.org/:_authToken=$NPM_TOKEN" > .npmrc`); exec(`git config --global user.email "${gitUserEmail}"`); exec(`git config --global user.name "${gitUserName}"`); exec(`npm i -D`); exec(`npm run release-ci $VERS`); // types only package exec('npm config set //registry.npmjs.org/:_authToken $NPM_TOKEN') exec(`npm config set //registry.npmjs.org/:_authToken $NPM_TOKEN && npm run types:publish `); exec(`git commit -a -m 'updated types-only package'`); exec(`git push --force`); //comment on the issue var result = execSync(`npx auto-changelog -o ./tempchangelog.txt --commit-limit false --template ./compact-keepachangelog.hbs --stdout`).toString(); await postComment(result); //create changelog image exec(`npm run release-image`); exec(`git commit -a -m 'updated release-image'`); exec(`git push --force`); })(); ```

[smashah]

Changelog

🚀 Release 4.55.0 (2023-01-08)

• fix : unchanged docs on sendppt&update sendptt because sendImage args[2] is optional #3008
• ✨ CLI: [CHATWOOT] CSAT & WELCOME MESSAGE #2997 #3001 1a482dd
• Release 4.55.0 1e9c6f9
• 🔧 added config.oorTimeout #2994 1e5893d
• updated types-only package 49931ce