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openHPI / xikolo-android

📱 Android App of the HPI MOOC Platform
https://play.google.com/store/apps/dev?id=7185448023325736337
GNU General Public License v3.0
41 stars 15 forks source link

Change title of helpdesk and add hint #229

Closed chagedorn closed 4 years ago

chagedorn commented 4 years ago

For users, it is not clearly visible that the "Hilfe" / "Help" section is the technical user support. Accordingly, please change the title and add a short hint on the bottom of the page (before the submit button), so users know that they are contacting real people rather than searching for FAQ / using a search option:

In addition, please add the hints from web about FAQ and ticket language/certificate, so users can more easily find the FAQ in the apps as well.

tobiasrohloff commented 4 years ago

Only for OpenWHO or all brands?

chagedorn commented 4 years ago

All brands - the langugage/certificate hint is only shown on OpenWHO, but the FAQ link hint is on the other platforms as well (so all platforms have a more or less small hint).

tobiasrohloff commented 4 years ago

Where should users ask for non-technical support? The course forums? Should we guide them there?

chagedorn commented 4 years ago

The helpdesk is supposed to be just for technical questions - even though this might not be clear to everyone, so yes, the help widget should help users finding the help they need. Shouldn't this be covered in the FAQ? So more or less, this will be covered in the next ticket to integrate the chatbot to the apps as well (https://dev.xikolo.de/youtrack/issue/XI-4269), but it will take quite some time until it is implemented. If you have any good idea how to improve the hints for better usability right now, we can discuss again with Max (hes currently having fun with the hints in general) and adapt the view accordingly.

tobiasrohloff commented 4 years ago

@chagedorn I adjusted the texts and changed the title but I've adapted your requirements and wording a bit to keep things simple and don't clutter the UI (e.g., there will be no bottom text). The brand-specific hint and FAQ link are still to-dos.

Screenshot_1585580876

tobiasrohloff commented 4 years ago

@chagedorn @cwillems I finished this similar to our iOS approach (thx @mathebox). Let me know if you have further feedback.

Screenshot_1585905319

chagedorn commented 4 years ago

In the Info-Box: Before writing a ticket to [the] technical support ... ?

Everything else I like pretty much :)

tobiasrohloff commented 4 years ago

In the Info-Box: Before writing a ticket to [the] technical support ... ?

Fixed.