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Fail to get orbital data #126

Closed Alcuza3 closed 7 years ago

Alcuza3 commented 7 years ago

Hi everybody: I'm writing from Spain. I,d like to thank your efforts for free us from windows slavery. So, i've had a problem with refreshing orbital data. Will you have a solution for fixing this problem? Thanks a lot,in deed.

landas commented 7 years ago

Hi,

What modell do you have, and do you use the newest firmware version?

Alcuza3 commented 7 years ago

Hi: My watch is a Suunto Ambit 2s Black edition, bought last year. And yes, I did it with the latest versión, despite the terrible warning. When the moment of update orbital data, the application failed.

Thanks a lot for your quickly report.

Cesar

El 27 mar. 2017 7:14 p. m., "Lars Andre Landås" notifications@github.com escribió:

Hi,

What modell do you have, and do you use the newest firmware version?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/openambitproject/openambit/issues/126#issuecomment-289496533, or mute the thread https://github.com/notifications/unsubscribe-auth/AZc1y7L1ivMe5HtN3IPeijnx5g54F6zsks5rp9r7gaJpZM4MpYI_ .

landas commented 7 years ago

Hmmm... I have the Suunto Colibri [Ambit2 S] version, and have no problem with the orbital data.

When you say "the application failed", did it crash or did you get an orbit sync error message?

Could you try the following two steps:

1) Run lsusb in terminal

While the ambit is connected to your computer, run the command lsusb in terminal Mine will return Bus 001 Device 015: ID 1493:001a Suunto Colibri [Ambit2 S]

Report back your version line.

2) Compile with debug from github

I don't know if you are familiar with compiling from source, but this could help us some extra error messages. You will need a developing environment with GNU C compiler and GNU C++ compiler and som Qt-dev packages. If you are on Ubuntu like me, you can run the following command for needed packages:

$ sudo apt-get install build-essential qt5-qmake qt-sdk libudev-dev libqjson-dev git

If you are on another distribution you should, be able to install similar packages with your package manager.

Then go to a path in your home directory where you want to clone the openambit project, and run the following command:

$ git clone https://github.com/openambitproject/openambit.git

Then go into the newly created folder:

$ cd openambit

Compile and run (https://github.com/openambitproject/openambit/blob/master/README.rst):

$ ./build.sh -DCMAKE_BUILD_TYPE=Debug
$ ./run.sh

Report back if there is any error messages.

landas commented 7 years ago

@Alcuza3, did you get orbital data to work? Yesterday I had problems updating orbital data at home, but at work today it is working again. I dont know if this is a problem with openambit or movescount.

Gerold-R commented 7 years ago

@landas If you think it's a Movescount problem, then simply try do download the SGEE file directly using the http link. Can you download the file, than it's not Movescount. For @Alcuza3's problem it may help to know the firmware and hardware version. Maybe there exists a version with an unknown address to store the SGEE data.

Alcuza3 commented 7 years ago

Hi!: Thanks for your support. These days I am recovering from an eyes surgery. I will try to test your solution in a few days. Thanks a lot indeed.

Cesar

El 6 abr. 2017 21:23, "Gerold" notifications@github.com escribió:

@landas https://github.com/landas If you think it's a Movescount problem, then simply try do download the SGEE file directly using the http link. Can you download the file, than it's not Movescount. For @Alcuza3 https://github.com/Alcuza3's problem it may help to know the firmware and hardware version. Maybe there exists a version with an unknown address to store the SGEE data.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/openambitproject/openambit/issues/126#issuecomment-292285173, or mute the thread https://github.com/notifications/unsubscribe-auth/AZc1y5KhQzXoJI9Q7WYOxztkNo_ncoA6ks5rtTuVgaJpZM4MpYI_ .

Alcuza3 commented 7 years ago

Hi Lars again: This message is only to thank your help. I didi what you told me, and it´s works¡ Yesterday night I was be able to update the orbit data in my watch. This early morning I tested it, and works perfectly. Thank you so much for your help. If you travel to Almeria anytime, there will be two beers waiting for you If you warn me.

Cesar.

2017-04-06 21:29 GMT+02:00 César Jesús alcuza3@gmail.com:

Hi!: Thanks for your support. These days I am recovering from an eyes surgery. I will try to test your solution in a few days. Thanks a lot indeed.

Cesar

El 6 abr. 2017 21:23, "Gerold" notifications@github.com escribió:

@landas https://github.com/landas If you think it's a Movescount problem, then simply try do download the SGEE file directly using the http link. Can you download the file, than it's not Movescount. For @Alcuza3 https://github.com/Alcuza3's problem it may help to know the firmware and hardware version. Maybe there exists a version with an unknown address to store the SGEE data.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/openambitproject/openambit/issues/126#issuecomment-292285173, or mute the thread https://github.com/notifications/unsubscribe-auth/AZc1y5KhQzXoJI9Q7WYOxztkNo_ncoA6ks5rtTuVgaJpZM4MpYI_ .