Closed henare closed 9 years ago
From what I can tell, this is actually working! Yay CiviCRM (I don't say that often).
When I search for people in the PlanningAlerts smart group I get less than if I search for the tag so it seems CiviCRM does keep track of the unsubscribes and removes them from the group.
On our recent mailings we included a link to unsubscribe. Unfortunately it seems that this link in CiviCRM was to remove people from the "group" however as it's a "smart group" they'll never be removed! (because that's based on a search query)
So what we need to do is download the list of people that have unsubscribed and mark them as "opt-out" - that should stop them ever getting stuff from CiviCRM again.
Oh and in future emails we need to remember to use the opt-out token instead of the unsubscribe token.